I stayed at the LaPosada as part of an organized tour (hotel chosen by tour company). While the facilities themselves (rooms, restaurant, bell hop) were quite adequate, the staff at the front desk made the stay impossible!
This began when I arranged, several weeks in advance, to be picked up at the Tucson airport and taken to the hotel. When I arrived at the airport no one was there. I called the hotel and was told someone would be there shortly -- which turned out to be about an hour later. This caused me to miss an important orientation given by my tour company.
Apparently the airport shuttle service to the hotel is contracted out to a private person who has only one van. Reservations, however, are made by the front desk staff at the hotel.
Upon returning to the hotel at the end of my vacation (about 2 weeks later) I immediately made a reservation to be taken back to the airport the next morning. That morning it turned out that the front desk staff had overbooked reservations to the airport, and the van could not accomodate everyone. The van driver/private contractor refused to take any responsibility, totally blaming the hotel staff. He divided people up based on their flight times (which was a reasonable thing to do under the circumstances) and changed the departure time of the van. However, even after all of us who were then rescheduled to go on that van were aboard, he refused to leave until the time he had said, even though that would have allowed him to return to the hotel to take the remaining people a little bit earlier.
In addition, I had accidently left a piece of luggage at a previous hotel during my trip. The night I returned to LaPosada I contacted the previous hotel and arranged to have the luggage transported to LaPosada the next day. I then talked with the front desk staff, requesting that they send me the luggage, at my expense, and gave them my address in New York. The next morning I checked with the front desk staff (the shift had changed) to confirm these instructions, and found there was absolutely no record of my original request. I then remade the request. The luggage eventually reached me in New York -- about 6 weeks later!
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- Also Known As:
- La Posada Lodge And Casitas Hotel Tucson
- La Posada Hotel And Casitas
- La Posada Lodge And Casitas Tucson, Arizona