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“Very disappointed”

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Arizona Riverpark Inn
Ranked #71 of 130 Hotels in Tucson
Arizona
Level 3 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very disappointed”
Reviewed 9 March 2013

Groupon had a special and the description of deluxe guest rooms sounded good. Very disappointed. The heater in our room did not work properly, chair was ripped, bedspread dirty and over all run down appearance. For four of us, I believe there was one shampoo, one soap. The staff were very friendly and helpful, but that does not make up for the poor condition of the rooms. I would not use deluxe to describe the accomodations.

Stayed March 2013, travelled with friends
Helpful?
1 Thank newgrannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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237 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Cincinnati, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 February 2013

I was here for 33 days for the Gem show. It had to have been a huge load for the staff and I think they performed very well. Their breakfasts are very good. They sometimes sell out so call for a reservation.

Room Tip: Call for an reservation because they are sometimes sold out.
See more room tips
  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavidMStoner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Paul, Minnesota
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 January 2013

Figured I was in trouble when a semi with a crane attached started working outside my room at 8:30 pm when I called the front dest they claimed to know nothing about it and did nothing to stop the construction that continued wel into the night.

Rooms are dingy and old with torn and dirty furnature paper thin walls that you can hear everything going on outside your room and every door slamming down the hall

If this is the last room in Tucson stay in your car or sleep on a park bench it will be quieter and you will have a better nights rest than staying here.

Room Tip: Call the Mariott that's where we are moving to tomorrow
See more room tips
  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Tucson hotels

Santa Clara, California
Level 2 Contributor
5 reviews
Reviewed 3 December 2012

I stayed here three nights at the end off Nov 2012 and on the third morning of my stay I found a bedbug crawling in my bed!!! Yuck. I caught the bug and reported it to the hotel. They didn't seem terribly concerned. This place is pretty old and run down and I would say moderately clean, so I am not terribly surprised, but I have never encountered bed bugs before so I was thoroughly disgusted. I would never stay here again or recommend it to anyone.

  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AC J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Arizona Riverpark Inn, responded to this review, 7 December 2012
I am very sorry you felt that the staff did not seem terribly concerned of your situation that is not at all how we intended you to feel. When you called the Front Desk, he immediately called our Housekeeping Manager who went to your room to inspect and he also called me, even though I was not on the property. You stated that you were here 3 nights and you found them on the morning you were checking out and that you had not obviously seen anything prior to that. You asked if we would wash all of your clothes and put them into clean plastic bags which my staff did for you. Unfortunately these bugs are brought into hotels by other guests and we are not allowed to inspect everyone’s luggage prior to check in. Housekeeping does inspect our rooms as they clean them. There were many rooms rented with your group with no other complaints. Some of the finest hotels and resorts have this same problem. I am sorry that you experienced this during your stay with us and want you to know that this is something we take very seriously and have taken the proper steps to correct it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Escondido, California
Level 4 Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 November 2012

First of all,when we checked in,they gave us a king room but on the second level. We had reserved a downstairs courtyard room but they said they were out of those courtyard rooms. After we had made a reservation months in advance! They could have honored our reservation and give us the room we wanted. And they charged us the same rate but we had found out that the second level rooms were cheaper. But it was too late to find another hotel. So we stayed there. The pros of the room: the bed was comfortable,the tv was okay,the internet was fine.
The cons: the faucet handles were very difficult to move from hot to cold and in between.
the shower head could have been better.Ever heard of shower massage by
Waterpik?? It wouldnt hurt to spend more money on shower heads.
I tried to use the heater function in the room from the wall unit.
As soon as i turned it on,it smelled terrible!! So i turned it off right away!!
Either service the heater function or install brand new wall units.
Those would be some suggestions for this hotel.
The breakfast was okay.Could have used more variety in their selection of
items. Other than my suggestions,the stay was pleasant.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hotelrvwr_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas, Arizona, United States
1 review
Reviewed 1 November 2012

Love staying here! Everyone is extremely nice and the breakfast is good! We have stayed here in the past and have always been our first choice when we visit the Tucson area. The choices of activites is also impresive especially the tennis courts and the bar area outside.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Alvina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 4 Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 October 2012

I stayed for three nights. The room was a good size and everything within it worked well. The staff were friendly and helpful. The breakfast was disappointing although the quantity could be whatever you wanted, there was no fresh fruit and the eggs were over-cooked. The bar has very restricted opening times as has the restaurant where the menu is good for one night only. If you are coming to/from the airport don’t forget to take into account the cost of transport, but if you are driving and can find you way off the interstate highway there is plenty of parking space. The downtown area of Tucson is a short walk away.

  • Stayed September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MzeeLen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arizona Riverpark Inn

Property: Arizona Riverpark Inn
Address: 777 W Cushing St, Tucson, AZ 85745-3602
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#45 Business Hotel in Tucson
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Arizona Riverpark Inn 2.5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Arizona Riverpark Hotel Tucson
Riverpark Hotel Tucson
Arizona Riverpark Inn Tucson

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