We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express Hotel & Suites Tucson Mall
Ranked #68 of 128 Hotels in Tucson
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great!”
5 of 5 bubbles Reviewed 25 July 2014

This was a great hotel. We stayed for 3 nights. Its very close to the mall and several restaurants are within walking distance. There is also a Starbucks right down the street (could walk there too). The hotel staff was very professional. Cecilia was extremely helpful while I stayed there.
I stayed in a suite which was very comfortable and spacious. It included a wet bar with fridge, sink and microwave. They included plates and silverware and even a bag of popcorn. The room included a pull out couch, bed, and desk. The bed was very comfortable and so were the pillows.

We spent a lot of time in the pool. Its a good size with a hot tub as well. Plenty of tables, lounge chairs and space. The view of the mountain from the pool is great!

Free breakfast every morning. Was GREAT! Make your own waffles, pancakes, eggs, sausage, bacon, biscuits and gravy, fruit..everything you need! In fact we passed up lunch almost every day because breakfast was so filling. The breakfast area is a big area with plenty of tables and space as well.

Dont forget free Wi-Fi. Worked like a charm.

I debated coming here or going to a resort with the kid slides etc but Im so glad I came here. It was perfect!

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank guesstraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karin P, General Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review, 28 July 2014
Thank you so much "guesstraveler" for your wonderful review! AND giving us 5 STARS!! I totally appreciate that you went into such great detail about what made your stay such a success. All of us staff are so glad your visit went beyond your expectations and we truly hope when you are back in Tucson you'll come visit us again. Safe travels to you always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

173 reviews from our community

Traveller rating
    57
    62
    33
    14
    7
See reviews for
55
53
6
34
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Sacramento, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 19 July 2014

This is a really nice hotel. The lobby is very clean and well maintained. I had a King Suite and it looked like it had been recently remodeled. The room was very clean and smelled nice and fresh when I walked in. I got a really good nights sleep as it was very quiet there at night. The morning breakfast selection was pretty good. The only downside was that they might want to consider getting more tables in the dining room because 2 of the 3 mornings I went down there to eat there were people standing at the counter because all the tables were occupied. The service I received from the staff was very good. Upon checkout I was greeted by the general manager and she was extremely friendly and was honestly interested in how my stay was and how it could be better. When I return to Tucson, I will definitely come back to this hotel.

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Ryan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karin P, General Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review, 24 July 2014
Thank you Ryan for taking the time to write us such a nice review. We truly appreciate you lodging with us and we hope you will return when you are in Tucson.

Many, many Thanks!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 25 June 2014

I have stayed here many times and am a loyal HIE customer and a Platinum IHG Rewards Club member. I have never had an unpleasant stay here. I was delighted on my recent visit to discover that the hotel has been renovated since my last stay about a year ago. It looks great--very new and fresh, as was my room. As other reviewers have pointed out, it is next door to a stock yard where it is not uncommon to hear cows mooing, but this is not at all unpleasant to me. The hotel is very attractive and appears a bit more interesting and upscale than other HIE hotels where I have stayed. Their breakfast here cannot be beat--it's the best I've ever had at a HIE hotel, and this is consistent on every one of my visits. No other similar hotel I've been to offers as much variety in the way of hot and cold foods as they do.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raphael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karin P, General Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review, 27 June 2014
"Thank You" Raphael W for taking the time to write the wonderful review. We are so glad you loved our new look, our clean rooms and our variety of foods on our breakfast buffet. We hope to see you again soon! Have a wonderful summer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cedar Park, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 14 May 2014 via mobile

Nothing like taking a big swig of your milk at breakfast and it coming out in chunks. Cody at the front desk is the worst customer service person ever encountered at a holiday inn in my 5 years of travel

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank keithhudgins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karin P, General Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review, 27 June 2014
Hello Mr. Hudgins; we are truly sorry that you had to experience soured milk. As you were aware, the milk was not expired. We have begun testing the milk every morning since your encounter, to ensure no one else has to go through this ever again. As being the new General Manager I have taken all your comments to heart and implemented a few more steps in the other departments to exceed guests expectations on customer service.

We do hope you return to see the changes we have made.

Thanks again for sharing your concerns Mr. Hudgins, and again we are terribly sorry for the event you experienced.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 8 May 2014 via mobile

Nice tidy hotel, looks like it was recently renovated. Big clean rooms, excellent pool area with guest bbq. Fairly good free breakfast in very clean breakfast room. Close to mall and restaurants. Plenty of free parking. Good value for money.

Stayed April 2014, travelled with family
Helpful?
Thank Doctoronz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karin P, General Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review, 27 June 2014
Thank you so very much for taking the time to write a wonderful review. We are so glad you enjoyed your stay and we hope you are able to return soon. Have a great summer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson
Level Contributor
139 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 bubbles Reviewed 6 November 2013

We stayed at this property for two nights while we had some construction going on at our home. When I arrived, the front desk merely told me about breakfast and they sent me on my way. I went to my room and unpacked. I turned on the TV only to realize that it was only getting one channel. I called the front desk to ask if the cable was out. They informed me that the TVs were acting up due to the renovations going on in the hotel. I asked if the TV would work later and she told me it would not. She was acting like this was no big deal. I asked about the next step as I wanted a working TV and she didn't seem to have any idea. I asked if another room would have a working TV and she said maybe. I could come down and pick up the keys to another room to try it out.

I went to the front desk and waited in line to get the keys.

The front desk clerk gave me the keys for a room on the first floor. This TV also had issues - different issues but problems just the same. The room was also a downgrade from my reservation.

I went back to the front desk and waited in line. This time I was helped by another person although the original clerk I was dealing with was sitting there. The new clerk listened to the story. She asked if I had touched anything in my original room. I told her I had unpacked. She said she just wanted to know if she could re rent it when I moved. Apparently, they had no problem renting the room again even with a non-functional TV. She gave me keys to another room. I guess it was my job to run all over the hotel looking for a room with a working TV. I'm not sure why this was my job. I'm the customer that thought they were renting a decent room in a nationally recognized chain.

This room had a TV that worked. I moved my belongings and returned the keys to the front desk. If this room had not worked out, I was leaving. It is crazy to think that people wouldn't care about having a working TV. For that matter, we didn't know the hotel was under renovation when we booked the reservation. It was completely unacceptable to send a customer to multiple rooms to resolve an issue that they should not have to be dealing with at all.

All three of the rooms were clean. Breakfast at the hotel was fine. Service was the problem. Even when I checked out, they didn't care enough to ask about my stay. They just said "you are all set".

Room Tip: Don't stay at this property until the renovations are done.
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pshajh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review, 21 November 2013
Dear pshajh,

Thank you for taking the time to convey your comments regarding your recent experience with us. We certainly work very hard to ensure our guests receive the very best service we can provide each and every day. Please accept our deepest apologies that on this occasion we fell short of your expectations. We are continually striving to improve the hospitality we offer and comments from our guests are always welcome.

Again, thank you for your review and we hope you do choose to give us another opportunity to exceed your expectations in the future.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurnee, Illinois
Level Contributor
251 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 2 November 2013

This is a fantastic and very well maintained Hotel. They are currently going thru renovations at the time I am writing this. Nov 2013. Upgraded rooms and TV's. Very Nice. It was a little distracting staying there when this is going on. The wireless and wired internet did not work for my 3 day stay as well as the new TV's were a challenge, as the remote didnt work and the TV kept changing channels on its own. Other than that once completed this will be a top notch hotel. Enjoy your stay.

Room Tip: The side where I stayed had a small farm and you heard the cows and sheep.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Tucson hotels
1.1 mi away
Comfort Suites at Tucson Mall
3.1 mi away
Holiday Inn Express Hotel & Suites Tucson
2.1 mi away
Hampton Inn and Suites Tucson-Mall
Show Prices
Show Prices
Show Prices
1.2 mi away
Homewood Suites by Hilton Tucson/St. Philip's Plaza University
3.0 mi away
Candlewood Suites Tucson
Candlewood Suites Tucson
#56 of 128 in Tucson
4.5 of 5 bubbles 68 reviews
2.1 mi away
TownePlace Suites Tucson
TownePlace Suites Tucson
#65 of 128 in Tucson
4.0 of 5 bubbles 119 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Hotel & Suites Tucson Mall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Tucson Mall

Property: Holiday Inn Express Hotel & Suites Tucson Mall
Address: 620 E Wetmore Rd, Tuscon Mall, Tucson, AZ 85705-1740
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #68 of 128 Hotels in Tucson
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Tucson Mall 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Tucson Mall. We are a new, all suites hotel. * 100% Non-smoking * The perfect choice for business or leisure travel; We are conveniently located next to Tucson Mall in North Tucson, as well as the Tucson Heart Hospital, The University Of Arizona, University Medical Center, Rillito Downs, Rillito Sports Park, Foothills Mall, and Grace H. Flandrau Science Center. Experience the incredible beauty and serenity of the area as well as the many attractions that are only minutes away. Enjoy your stay in one of our 105 beautifully appointed suites. Wake up to the smell of coffee and complimentary breakfast bar. Work out in our cardio exercise room or take a plunge in the heated pool. If relaxing is more your style, try lounging on the sun deck or in a warm soothing spa. From the breath taking views to the attentive hotel staff, the Holiday Inn Express Hotel & Suites is the perfect choice in Tucson. Gem and Mineral Show February 2009, Accenture Golf Tournament February 2009, MLB spring Training March 2009. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travel Republic (UK), Hotels.com, Odigeo, IHG, Booking.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Holiday Inn Express Hotel & Suites Tucson Mall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Tucson Mall
Holiday Inn Express Tucson
Tucson Holiday Inn
Holiday Inn Express Hotel & Suites Tucson Mall Arizona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing