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“Wonderful Experience”

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JW Marriott Tucson Starr Pass Resort & Spa
Ranked #10 of 128 Hotels in Tucson
Certificate of Excellence
GreenLeadersSilver level
Salem
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful Experience”
Reviewed 30 November 2013 via mobile

This resort is amazing! The rooms are clean and large. Most of the staff is very friendly. The only area we thought needed improvement was Starbucks. The customer service from Starbucks was lacking. They were not very friendly and seemed put out to help.

The pools were warm and very enjoyable even in 65-70 degree weather. My family had an amazing time playing in the pools.

The morning hike they offer is well worth it to get up early. The guide was very informative and pleasant to be around. In fact, it was so interesting we went multiple mornings.

Can't wait to go back! Arizona is a beautiful state!

Stayed November 2013
Helpful?
1 Thank Jimnbree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWRestaurants, Marketing Coordinator at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, 17 December 2013
Thank you for your review of our resort. We are delighted that you enjoyed your stay with us.

We apologize that your service was lacking at our Starbucks. The manager is using this review for an opportunity to revisit service training for our Starbucks associates.

We hope that you will stay with us again soon.

Thank you.

Crystal R.
Marketing Coordinator
Food & Beverage Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,052 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (562)
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Phoenix, Arizona
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 November 2013

My wife and I stayed there overnight to celebrate her birthday. Front desk staff, Jude Matthew, checked us in and was very pleasant and courteous. He took the time to explain to us the layout of the hotel/resort, the amenities, restaurants, charges (what was included or not) and other info to make our stay great. He gave us a room with wonderful views of the city and the mountains.

He made the reservation for our dinner that night. We were disappointed that the Primo restaurant was closed (main reason why we went back to Starr Pass -- we ate there 3 years ago) but it turned out that food at the Signature Grill was just as great.

When we went back to our room after our dinner, there was a greeting card wishing my wife a happy birthday along with a bottle of champagne and chocolate cake. It was more than we expected.

We didn't really have time to do activities or enjoy the amenities in the resort, since we had to go back to Phoenix in the morning, but we had a wonderful stay. The room was very clean, super comfortable bed, magnificent views, great food, and staff we encountered -- whether in front desk or the restaurant -- were awesome.

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
Thank Nelsons0711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belo Horizonte
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 November 2013

I stayed at this hotel for a company convention. It is very nice and there is a lot to do, if you have time for leisure........Great pools and trails around the hotel. Food was very good and rooms were good with good views of the mountains and the city...............................Lot´s of space for conventions and big meetings.

Room Tip: Rooms in the middle have the best views.
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  • Stayed April 2013, travelled on business
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Helpful?
Thank PETER D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fontana, California, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 November 2013

Great food, lovely grounds, and treated very well. Great for kids and adults. The room was wonderful, a one room suite with a great bath. The lazy river wonderful. Best of all was the lightening storms in the evening and the most comfortable bed I have ever slepted in.

Room Tip: Had a room that faced the desert, I enjoyed it. Deer were walking by.
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  • Stayed July 2013, travelled with family
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Helpful?
1 Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grafton, Massachusetts
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 13 November 2013

My father lives in Tucson, AZ so I go visit him at least once a year. I always find new and exciting things to do! My last trip in March 2013 was no different! One night my boyfriend and I felt like drinking and relaxing so my Dad suggested that we all go to Starr Pass and enjoy the beautiful views, bon fire and some drinks! The hotel was absolutely stunning! We loved it! We were also there for the free shot of tequila that they do every night! The food was great and so were the drinks! I loved watching the sunset over the mountains while sitting out on the patio by the fire! Even though we were not staying at the Resort everyone was still very helpful and kind!

  • Stayed March 2013, travelled as a couple
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Helpful?
1 Thank Brittany G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, 19 November 2013
Dear Valued Guest:

We sincerely value your personalized perspective on your recent experience. Thank you for taking the time to highlight your expeince at Salud! The complimentary tequila toast open to all visitors, is called Arriba! Abajo! and is held nightly at 5:30pm. We would love to have you back on your next visit to Tucson!

Regards,

Chad Lybrook
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Zurich, Illinois
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 12 November 2013

Couldn't be happier to have had our annual business meeting at the JW Marriott Starr Pass. From afar, it looked more like a big abandoned barracks in the middle of the desert, but once on property, it was really beautiful. The décor and landscaping was clean, manicured, and stylish. The food was delicious, the bed comfortable, the bathroom large, and there was a nice sized fitness room. But my main observation- and what really stood out- was how NICE everyone was. From the greeter, to check-in person, to waiters, to cleaning staff in the halls, to conference workers, I felt a sincere welcoming, pleasant and helpful attitude. I've stayed at many beautiful resorts, but what stood apart at Starr Pass was the Service and Staff!

  • Stayed November 2013, travelled on business
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Helpful?
2 Thank Kim36237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, 19 November 2013
Dear Valued Guest:

We sincerely value your perspective on your most recent experience. Thank you for taking the time to recognize our strongest asset, our associates. Thank you for sharing your experiences and we look forward to welcoming you back next year!

Kind regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona, United States
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 November 2013

Even though we are local, we recently stayed at the JW Marriott in Tucson for my husband's birthday. Every single staff member that we met were incredible kind, generous, and honestly just seemed happy. We enjoyed playing golf on the spectacular golf course and were amazed that we even ate lunch at the clubhouse for under $20! We were upgraded to a beautifully decorated and very spacious suite free of charge. Clarissa, the gal who checked us in, also surprised us and had a complimentary bottle of champagne and chocolate covered strawberries sent to our room! Every meal that we had was spectacular and very reasonably priced. At dinner the waiter served us a complimentary desert - decadent cannolies! The wildlife was unexpected and amazing! We have lived in Tucson for 20 years and never seen the abundance of wildlife that we saw here! The pools and lazy river were so relaxing, just the perfect temperature - and it was November! We will definitely be staying here again!!

  • Stayed November 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Christi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, 19 November 2013
Dear Valued Guest:

Congratulations and thank you for celebrating such a significant occasion with us. I am delighted to hear that you had a personalized experience, thanks in part to the efforts of Clarissa. Thank you for highlighting our amenities and the desert wildlife. Affirmation from a local Tucsonans is a true testament to the authentic experience that we strive for all guests to enjoy. Thank you for sharing your experiences and we look forward to welcoming you back for another memorable experience.

Kind regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Tucson Starr Pass Resort & Spa

Property: JW Marriott Tucson Starr Pass Resort & Spa
Address: 3800 W Starr Pass Blvd, Tucson, AZ 85745-5115
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Tucson
#4 Business Hotel in Tucson
#4 Top resorts Hotel in Tucson
#5 Spa Hotel in Tucson
#5 Family Hotel in Tucson
#7 Luxury Hotel in Tucson
#8 Romantic Hotel in Tucson
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — JW Marriott Tucson Starr Pass Resort & Spa 4.5*
Number of rooms: 575
Official Description (provided by the hotel):
JW Marriott Starr Pass Tucson Resort & Spa blends seamlessly into its tranquil yet animated mountaintop setting, as natural as the surrounding desert itself. Our resort in Tucson merges surpassing luxury and personal service with ample family-friendly recreation, an incredible array of dining options, three nine-hole desert golf courses, entertaining traditions, free Wi-Fi in the lobby and patio, plus supreme indulgences such as our Hashani Spa. Complementing the natural surroundings, our fabulous array of multi-level swimming pools, waterslides, lazy rivers, and dancing fountains are fun for all ages. With spectacular views, exciting activities for the entire family, and a landscape laced with nature trails throughout for hiking and biking, you'll make memories that will last a lifetime. Immerse yourself in our AAA Four-Diamond resort. ... more   less 
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Also Known As:
Jw Marriott Starr Pass Resort And Spa
Jw Marriott Starr Pass Hotel Tucson
JW Marriott Tucson Starr Pass Resort & Spa Arizona
Marriott Starr Pass Hotel
Marriott Tucson
Tucson Marriott

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