We wanted a resort as a base to explore Tucson and from the web site this one looked great-- pools, some highly rated restaurant options for eating "in" after a day of exploring, great grounds. We were somewhat worried when we checked in to see the enormous number of conference attendees milling about.I am happy to say however that somehow this resort caters to all three groups at a high level. As a casual couples traveler I was very happy with this experience. The resort is however HUGE-- if you decide to self park you do walk several blocks which was fine once you planned for this. If you have issues you can decide to pay for valet parking.
The fact that the entire hotel is non smoking was a plus for us-- however apparently they do allow smoking outside as we saw several groups of smokers congregated around the outside of the restaurants and pools with ashtrays provided.
Grounds are lovely-- view was awesome. Lots of wildlife to see including in the mornings-- groups of javelinas on the grounds, lots of deer and assorted birds and I was so fortunate to see a Bobcat hunting quail on the golf course right as the sun comes up ( they are nocturnal so you have to get up early)--- and clearly Bobcats are a very different species than cougars!-- so no danger -- just amazing views of the wildness that is the Sonoran desert.
We went hiking up the trail that is right by the resort-- great 1.5 mile hike to see the Saguaro and other desert features. it was lovely to have iced, flavored water in the lobby--- nice touch
The rooms were very clean and comfortable-- linens of high quality. The noise level was low-- we unfortunately had some very noisy kids next to us one night and just about to call the front desk when they stopped screaming and jumping off the bed. Other nights really quiet and you can find rude guests anywhere-- not a problem with the resort except that they do get lots of families due to the wonderful pool slide and floating pool. It was generally delightful to see the kids having fun with their families and being outside.
For a resort of this level I would anticipate a morning coffee service--- there is a Starbucks and $3 for a coffee is no big deal if one can afford to stay here but it was unusual for a resort of this level to not have morning coffee service in the lobby. Also no afternoon turn down service--- which again we rarely use anyway at other similar resorts but if you need your trash emptied or more towels you can call. The staff was very helpful -- especially the front desk and restaurant staff. This is not a Four Seasons where EVERY staff member acknowledges you-- I had some frowns from the pool cleaners on my early morning walk and I sure wasn't in their way--- funny vibes from housekeeping staff. I think there is a management opportunity here to have all staff on board with hospitality and it makes me wonder if the staff are "well treated" or trained? But again minor minor overall to the experience --
Overall I would definitely come back here -- for the view, for the proximity to good walking/hikes, for the in resort food. I was hoping for more "activities" but you can find those on your own.
Our room was clean. Some issues with general up keep-- I noted a piece of trash in the hallway was there for the entire four nights of our stay--- right in the middle of the hall was a plastic straw which stayed there despite daily room cleaning. Some of the bathrooms downstairs which clean in some areas -- were not so clean on the walls... which makes you wonder...
- Official Description (provided by the hotel):
- JW Marriott Starr Pass Tucson Resort & Spa blends seamlessly into its tranquil yet animated mountaintop setting, as natural as the surrounding desert itself. Our resort in Tucson merges surpassing luxury and personal service with ample family-friendly recreation, an incredible array of dining options, three nine-hole desert golf courses, entertaining traditions, free Wi-Fi in the lobby and patio, plus supreme indulgences such as our Hashani Spa. Complementing the natural surroundings, our fabulous array of multi-level swimming pools, waterslides, lazy rivers, and dancing fountains are fun for all ages. With spectacular views, exciting activities for the entire family, and a landscape laced with nature trails throughout for hiking and biking, you'll make memories that will last a lifetime. Immerse yourself in our AAA Four-Diamond resort. ... more less
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- Also Known As:
- Jw Marriott Starr Pass Hotel Tucson
- Jw Marriott Starr Pass Resort And Spa
- JW Marriott Tucson Starr Pass Resort & Spa Arizona
- Marriott Starr Pass Hotel
- Marriott Tucson
- Tucson Marriott