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“National Park Setting w/First Rate Accommodations”

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JW Marriott Tucson Starr Pass Resort & Spa
Ranked #10 of 130 Hotels in Tucson
Certificate of Excellence
GreenLeadersSilver level
Staunton, VA
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“National Park Setting w/First Rate Accommodations”
Reviewed 30 April 2014

This is one of the best properties in Tucson/Phoenix. It's set in Tucson Mountain Park, an area that abuts the Saguaro National Park. The property takes full advantage of its spectacular saguaro forest setting; the views from any direction are wonderful. The staff is friendly and attentive; the public areas are nothing short of spectacular; the rooms are large, comfortable, and well maintained. Despite the remarkable setting, it's also only 5-10 minutes to downtown Tucson, which has a thriving dining scene. The pools are lovely and huge -- and again, take full advantage of the mountains and saguaro forest. There are no downsides to this property and if you are looking to stay in beautiful lodge in a national park-quality setting, you'll find the JW Marriott Starr Pass totally fits the bill. I travel a LOT and this is one of my favorite hotels in the whole country.

Room Tip: The rooms located just above the Salud bar have a great "city view" but are louder than th...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UAProf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Lake Mary, Florida
Level 6 Contributor
122 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 29 April 2014

This resort is absolutely beautiful! The staff is very polite and attentive. The rooms are very clean and spacious. The beds were very comfortable. There is a full bathroom soaker tub and separate shower in a glass enclosure. The grounds are amazing. The pools are sparkly clean. The best part of the pool area is the lazy river! At night the terrace is the place to be sitting around the fire pits over looking the wonderful view of the mountains! We were there on a company awards function. The food was wonderful, breakfast, lunch & dinner!!!! There is a great trail right off the resort grounds to bike or hike on, we hiked the trail and what a beautiful hike we enjoyed it very much. This resort is very family orientated but at the same time a great getaway for a couple as well!!! We had a wonderful time!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boulder, Colorado
2 reviews
Reviewed 27 April 2014

We were most impressed with the JW Marriott in Tucson. Excellent service and friendly employees. We had especially good treatment at the restaurant from Max and his darling wife, Jude was the best!!!, and Trisk .
Clean room and great food.
They need to buy new ping pong paddles and balls is only complaint... Ha
We will come again !!

Room Tip: Room facing valley and pool is best
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, Arizona
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 April 2014

I took my family here to celebrate my wife's 60th birthday. Living not far from here and having a
**multi-star'd**resort just minutes away seemed like a natural for the special occasion!...( boy! did i assume wrongly )..Firstly, we arrived at the "only" parking area at ...one end of the resort only to find that the restaurants were completely at the other end of the property. So we strolled through the conference areas, the executive/business room areas, a lobby greeting area, accommodation entrance area, spa/ saloon entrance area, commercial store area, conference greeting lobby area, across and open air bridge between accommodation wings, thru the main registration/lobby, to the elevator to go down to the signature grill. yes a trudge!
Here finally! We were meet with a friendly reception..led past many open areas of table to a table at the farthest end we could have gone to and in an area with two families at the surrounding tables both with young boisterous children and loud "me first" parents. (Oh! well
they look like they're nearly finished and should leave soon) (second bad assumption)
We went ahead and and placed our special orders and went to the open serving areas.
The bakery area: no bagels, no croissants, no plain buns/rolls...just various sliced bread loaves for toast.......no real butter either! oh yeah several dry looking nuffins
The cereal area: package cereal..one granola mix...a very nice selection of nuts etc! no
hot cereal or yogurts etc!
The deli area: a very nice smoked salmon loxes...a smoked rind cheese and a cubed cheese...yup that's it!
The fruit bar: was excellent..berries..apples..bananas..pineapple..grapes..unaltered
The warm food area: (more tepid than warm) a potole stew...(oh! here's) the gluey oatmeal
...seasoned quarter cut fried potatoes in something orange and oily...very nice slightly
seasoned link sausage ( the ones that were neither shriveled or white)...tasty bacon strips
that shattered when biten into ( i did say tasty) and then the scrambled eggs....would like to know how they make them look like powdered or milk carton eggs...glad i ordered the
omelet
The egg station: it was hot a least! and nice selection of veggie items...cheese (well! looked and tasted packaged).. bacon bits...hard..........back to the table!
The Belgium waffle already back at the table...cold and soggy not a crisp edge in sight..the one strawberry sliced in 10ths was great on the side with the whipped ...lite cream melting in its pool of white milk......the eggs benedict ....a las! the missing muffin nicely poached egg with a slight covering of very airrrrrrrrrrrrrrry holindais ....and last but the not
least ....HASHBROWNS...these were milk carton or frozen ..smashed into the grill and blacked!
Coffee blah no flavor! (maxwell/folger's would have been better)...reorder earl gray tea
(must be something in their water) it was also tasteless.....oh' maybe the juice? (our choice
orange or orange).......... and the ice water never was!
The views....not when the curtains are pulled at the next tables...which are still full of loud
me first and monsters
the wait service was friendly but invisible! hence no tip!........all this for $24.00 plus tax each!
IN SHORT I've had far better in every category for far less in non STAR'd restaurants around the world! and in even most truck stops around the US...and they have sneeze guards around everything !

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank RUSTIC-AZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, 29 April 2014
Dear RUSTIC-AZ,

We sincerely apologize for your less than satisfactory experience with our food and beverage as well as the service and layout of the resort that you mentioned in your post. It is especially disappointing in light of the fact that Signature Grill is known for its consistency and quality, especially when it comes to our breakfast buffet. It sounds as if we missed an opportunity to showcase this on all fronts on Sunday. The quality of the experience you described above is nowhere near the standards to which we hold ourselves for our scratch-made breakfast items and attentive service.

We are taking appropriate steps to address the concerns noted in your review. Thank you for allowing us to learn about your experience. If I can be of further assistance feel free to contact me directly at chad.lybrook@marriott.com

Warm regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 25 April 2014 via mobile

There is certainly a lot to compliment at this resort- the facilities, accommodations, food, etc. but of all these things it's the valet service that is the most mentionable. It makes sense that they have to stand out. After all, they are the first you see upon arrival and the last you see when you exit. The JW Starr has staffed people that are caring, friendly, and helpful as their valet staff. This ensures that theit customers arrive to a friendly face and depart with good feelings. Special thanks to James for the help with the flat and Mitchell that helped my wife and I find the ISS as it passed overhead.

Stayed April 2014
Helpful?
Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WI
Level 5 Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 April 2014

Stayed two night during a conference at the hotel. Staff was very friendly and extremely efficient to all requests. Room was very spacious and clean. Comfortable bed. Quite HVAC. It's a little out of town for restaurants, but there is one on-site. Conference accommodations were very good, on time. and non obtrusive. The HDMI port on the large flat screen DID WORK! There is not input select, but if you plug your cable into the port on the desk, the TV finds the signal.

Room Tip: Ask for room overlooking the pool and golf course for a better view.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mooring10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Underhill, Vermont
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 April 2014

April in Vermont is typically cool and wet with muddy roads and overcast skies. This marks our third spring break spent at JW Marriott Starr Pass in sunny Tucson. Last year we tried the JW Marriott Desert Ridge in Phoenix for something different. While it was big and happened to offer a basketball pool which my boys enjoyed, it lacked the southwest style and natural Sonoran Desert beauty which we love so much...along with amazing staff and customer service. This year we are back at Starr Pass for 8 nights and couldn't be happier. The pools, morning hikes, afternoon golf and restaurants all continue to exceed our expectations as did Toni at the front desk. He checked us in on a busy Friday afternoon and made us feel most welcome with every need accommodated. Kudos to Toni along with all the other personnel! A special shout out also goes to the recreation team who planned and organized the comprehensive Easter weekend festivities. The carrot forest, Easter Bunny arrival and three days full off fun games were enjoyable for everyone. Keep doing what you do so well JW Marriott Starr Pass, and this family will be back.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JGreeneVT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Tucson Starr Pass Resort & Spa

Property: JW Marriott Tucson Starr Pass Resort & Spa
Address: 3800 W Starr Pass Blvd, Tucson, AZ 85745-5115
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Tucson
#4 Green Hotel in Tucson
#4 Business Hotel in Tucson
#5 Family Hotel in Tucson
#5 Spa Hotel in Tucson
#7 Luxury Hotel in Tucson
#8 Romantic Hotel in Tucson
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — JW Marriott Tucson Starr Pass Resort & Spa 4.5*
Number of rooms: 575
Official Description (provided by the hotel):
JW Marriott Starr Pass Tucson Resort & Spa blends seamlessly into its tranquil yet animated mountaintop setting, as natural as the surrounding desert itself. Our resort in Tucson merges surpassing luxury and personal service with ample family-friendly recreation, an incredible array of dining options, three nine-hole desert golf courses, entertaining traditions, free Wi-Fi in the lobby and patio, plus supreme indulgences such as our Hashani Spa. Complementing the natural surroundings, our fabulous array of multi-level swimming pools, waterslides, lazy rivers, and dancing fountains are fun for all ages. With spectacular views, exciting activities for the entire family, and a landscape laced with nature trails throughout for hiking and biking, you'll make memories that will last a lifetime. Immerse yourself in our AAA Four-Diamond resort. ... more   less 
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Also Known As:
Jw Marriott Starr Pass Resort And Spa
Jw Marriott Starr Pass Hotel Tucson
JW Marriott Tucson Starr Pass Resort & Spa Arizona
Marriott Starr Pass Hotel
Marriott Tucson
Tucson Marriott

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