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“Wonderful hotel”

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JW Marriott Tucson Starr Pass Resort & Spa
Ranked #10 of 128 Hotels in Tucson
Certificate of Excellence
GreenLeadersSilver level
Santa Fe New Mexico
Level Contributor
98 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Wonderful hotel”
5 of 5 bubbles Reviewed 26 January 2010

Very pretty settings. First class J.W. Marriott. Golf course is fun and challenging. Destination resort---long drive to town.

  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaimeMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,023 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (552)
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English first
Las Vegas, Nevada
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 20 January 2010

My family and I enjoyed our stay at this resort. It is relatively new (last 5-10 yrs), and our suite was spacious and delightful. We were surprised by the ice skating rink and multiple pools.

However, I was disappointed with all of the hidden extras. Internet was $12.95/day, parking was $10 for self and $20 for valet, and the restaurants and bar were pricey. Since the hotel is situated over a mile from the access road, and the parking lot is a hike, the hotel knows once you're in, you're in. We had poor service at the bar (waited 20 minutes for a waiter that never came even after we asked multiple wait staff for help), and the TV's were not HD. We were surprised that there was no concierge, but most of the staff seemed helpful to try and find the right answers.

We ate at the signature grill twice. Service was mostly good, but the entrees were on the pricey side. They offered to make vegetarian entrees for the veggie in our group, though when we asked at check in if they accomodated vegetarians, the receptionist wasn't sure.

The hotel has a Starbucks, but no toaster for bagels for breakfast.

Although the hotel was beautiful, spacious and new, I was surprised by the high prices within the resort.

  • Stayed January 2010, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Calliopea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wakefield, RI
Level Contributor
221 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 419 helpful votes
5 of 5 bubbles Reviewed 14 January 2010

I am a lifetime Platinum Marriott traveler (disclaimer!). JW nestled in foothills with a golf course as perimeter. Large outdoor pool with a lazy river and small water slide. Extremely pleasant and helpful staff. I had what is likely their standard room, good amount of space and nicely fitted. Adequate exercise room, steam room, and lap pool. Very good happy hour (only one hour however) with several above average wines at $5/glass and certain cocktails. As with all JW's, watch your wallet if $ is a concern. Only 10-15 minutes from downtown Tucson so there are lots of outside restaurant choices available. Oh, and free self parking, really a nice touch...

  • Stayed January 2010, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank edtoby007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
70 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 8 January 2010

This was our second family holiday vacation at the Marriott Starr Pass (our first was in 2007), and I would highly recommend this resort. We considered trying the new Ritz Carlton Dove Mountain, but we did not feel that we "suffered" by comparison, in staying at this resort. Also, the rates here were more reasonable at the time we booked, and the amenities seemed comparable. Starr Pass is an excellent location (e.g., close to the Desert Museum, Old Tucson) and offers easy access to dowtown Tucson and points south, such as Tombstone & Bisbee. Starr Pass Resort is well-maintained, there are a variety of restaurants and activities, and the staff is helpful and friendly. We stayed in a one-bedroom king suite, tastefully decorated in a Southwestern style, which was more than ample for our family with 2 children, ages 8 and 11. Having two bathrooms, plus a queen sleep sofa and a queen Murphy pull-down bed in the living-room area (and a large dining table), and our own king bedroom, was a huge plus. There is a Starbucks in the lobby, fireplaces on the patio where you can toast Smores and enjoy hot chocolate (the desert night is chilly in December), a large heated pool and a lazy river. Our kids loved the Rising Star Kids Club (kudos to Anna, who ran the program, she's terrific). The spa was lovely, and the clean, large fitness center met our needs. Our room was maintained beautifully by housekeeping; the resort is also well maintained and impeccable. The in-room WiFi worked well, with a few hiccups (there is a daily charge) . My only caveat would be whether our stay would have been as enjoyable if the resort was sold out or full with conventioneers at the time, which it wasn't (and at times we found the waiter/waitress service in the restaurants to be slow, and we thought that the room service menu was limited in its options, particularly for dinner). . . but, overall, we enjoyed a mellow atmosphere and an attentive staff. We had an extremely positive experience.

  • Stayed December 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NYCTraveller4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm
Level Contributor
96 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 3 January 2010

Two families with kids in low teens, we stayed over New Years and enjoyed the Marrioot at Star Pass very much. Great location outside Tucon, with outdoor pool, view over the city below and great trails starting right from the resort. beautiful 27 hole golf course.

  • Stayed December 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 25 December 2009

Very nice hotel......family friendly...relaxing.......beautiful scenery.....on top of Tucson great mountain view

Stayed December 2009, travelled with family
Helpful?
Thank swally1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxembourg City, Luxembourg
Level Contributor
129 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed 15 November 2009

We had a four day conference here, and it's great - we could escape to the pool or the lazy river when it got too much. The food was excellent, despite catering for a very large group. Service was impecable, rooms were large and comfy, the gym was great too. My favourite part was the lazy river. Could have easily spent a week there.

  • Stayed October 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brunsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Tucson Starr Pass Resort & Spa

Property: JW Marriott Tucson Starr Pass Resort & Spa
Address: 3800 W Starr Pass Blvd, Tucson, AZ 85745-5115
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Tucson
#4 Green Hotel in Tucson
#4 Business Hotel in Tucson
#5 Spa Hotel in Tucson
#5 Family Hotel in Tucson
#7 Luxury Hotel in Tucson
#8 Romantic Hotel in Tucson
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — JW Marriott Tucson Starr Pass Resort & Spa 4.5*
Number of rooms: 575
Official Description (provided by the hotel):
JW Marriott Starr Pass Tucson Resort & Spa blends seamlessly into its tranquil yet animated mountaintop setting, as natural as the surrounding desert itself. Our resort in Tucson merges surpassing luxury and personal service with ample family-friendly recreation, an incredible array of dining options, three nine-hole desert golf courses, entertaining traditions, free Wi-Fi in the lobby and patio, plus supreme indulgences such as our Hashani Spa. Complementing the natural surroundings, our fabulous array of multi-level swimming pools, waterslides, lazy rivers, and dancing fountains are fun for all ages. With spectacular views, exciting activities for the entire family, and a landscape laced with nature trails throughout for hiking and biking, you'll make memories that will last a lifetime. Immerse yourself in our AAA Four-Diamond resort. ... more   less 
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Also Known As:
Jw Marriott Starr Pass Hotel Tucson
Jw Marriott Starr Pass Resort And Spa
JW Marriott Tucson Starr Pass Resort & Spa Arizona
Marriott Starr Pass Hotel
Marriott Tucson
Tucson Marriott

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