We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very unpleasant night”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Best Western Royal Sun Inn & Suites
Ranked #15 of 129 Hotels in Tucson
Certificate of Excellence
GreenLeadersSilver level
Reviewed 9 January 2013

While the staff tried to be helpful, I should have heeded the omen when I arrived at 3:00 p.m. To ind the staff arguing with an intoxicate belligerent and apparently homeless young man in the lobby. Trying to shake off his unpleasantness, we asked for a quiet room.

We should have known ths was not to be the case when we got o the room to find wo bags of unopened ear plugs waiting for us! They were needed becau trains came through just a few feet away every hour or so blaring their VERY loud train horns.

In addition, the bed mattress was covered n some sort of crinkly plastic covering that made much noise whenever some one moved or turned over. It didn't help to learn the next morning from a staff member that this was to control bed bugs!

Despite the above issues that resulted in a sleepless night, the staff was completely unwilling to make any adjustments in the price of the room. We couldn't check out fast enough.

  • Stayed: January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Thewater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded 11 January 2013

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I will be sure to speak to our front desk team & reiterate the importance of listening to guests & constantly working on exceeding their expectations. Please feel free to contact me if possible & I will be happy to compensate you for the inconveniences you experience.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,238)
Traveller rating
Traveller type
Time of year
Language

1,000 - 1,006 of 1,238 reviews

Reviewed 8 January 2013

  • Stayed: January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank MARK M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded 11 January 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 8 January 2013

This was worst Best Western in my recent stays at this chain. Breakfast was a long wait for table service. No buffet available as in most hotels. Spent hours looking for a restaurant for dinner. Nothing close to the hotel. This is an older hotel, but rooms were clean and bed was comfortable. Pool outside our room was an annoyance and parking inconvenient.

  • Stayed: January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank JAMES G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded 11 January 2013

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I do apologize for the wait during the breakfast. Our breakfast has become very popular & during 8am-9am it does get pretty busy. We hope that some guests would show earlier for the breakfast, however we will work on improving in this area.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2013

I recently stayed at the BW Plus Royal Sun Inn & Suites on a business trip to Tucson. I was supposed to stay at the University Marriott, but it was sold out for our business event, so I looked for an affordable nearby hotel - and found the BW. I am so glad I didn't stay at the Marriott (as I did last year). The Royal Sun had amazing staff that was freindly and helpful everytime I needed anything. The room was comfortable, clean, and well decorated. I was surprised how quiet my room was being on the bottom floor near 2 busy roads. The exterior of the building was well designed, clean, and very attractive. I felt safe and enjoyed my stay. If I am ever in Tucson again, there is no doubt I will choose to stay at the BW Plus again. I highly recommend it!

  • Stayed: January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank BizTraveler97070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded 11 January 2013

Thank you for your kind words & compliments! I am happy to hear that you had a very enjoyable stay with us.

We are excited to hear that you will choose us over the Marriott hotel when staying in Tucson the next time.

We look forward to seeing you soon. . .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2013

There was a problem with the refrigerator but the staff responded immediately. A credit was given on our bill. The prompt service was really appreciated by my wife and me. The credit was an added bonus. Everything was great. Thanks, again.

  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Best Western
1  Thank CHRIS C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded 11 January 2013

Thank you for your kind words & compliments! We truly appreciate the business you have given us over the months & your loyalty to our hotel. I am happy to hear that you had a very enjoyable stay with us.

We do apologize for the issue with the refrigerator, but I am also glad that we took care it for you prior to check out. Our goal is to offer clean & comfortable rooms along with superior customer service.

We look forward to seeing you soon. . .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2013

Suited our purpose of being able to walk to El Charros. Was also clean and comfortable and quieter than we expected.
Staff were very helpful in locating amenities near by the hotel. It was a pleasant experience.

  • Stayed: January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank WILLIAM S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded 11 January 2013

Thank you for your kind words & compliments! We truly appreciate the business you have given us over the months & your loyalty to our hotel. I am happy to hear that you had a very enjoyable stay with us.

We look forward to seeing you soon. . .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2013

For the price of about 75.00 it was a great deal compared to other hotels in the area at
a similar & higher price. The lounge was a great addition and a nice surprise, especially with the nice fireplace and pool table. Drinks & food selection/price/quality was great- the bartender and chef were excellent and very professional. The free real breakfast in the restaurant was a relief from the usual hard boiled eggs, stale bagels/toast/pastries and cereal that you usually get. We also used the jacuzzi one night and it was very clean and hot (we were there in December) and it was nice that it stayed open till10pm. Pool area looked very nice and clean. The room was nice, good size, nice furnishings and very clean. I had forgotten about the train & earplugs until I saw the other review. We didn't notice - did not use them. I live 3 blocks from a train station-so I guess I am just used to trains and kind of like them.

  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank yidfid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded 11 January 2013

Thank you for your kind words & compliments! We truly appreciate the business you have given us over the months & your loyalty to our hotel. I am happy to hear that you had a very enjoyable stay with us.

We are thrilled to hear that you enjoyed all the amenities including breakfast, dinner, drinks & our heated spa. . .

We look forward to seeing you soon. . .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Tucson hotels
0.7 mi away
Country Inn & Suites By Carlson, Tucson City Center
5.8 mi away
Best Western Innsuites Tucson Foothills Hotel & Suites
7.0 mi away
Radisson Suites Tucson
Radisson Suites Tucson
#23 of 129 in Tucson
1,183 reviews
Show Prices
Show Prices
Show Prices
7.6 mi away
Comfort Suites at Sabino Canyon
3.8 mi away
Lodge on the Desert
Lodge on the Desert
#20 of 129 in Tucson
1,002 reviews
5.4 mi away
La Posada Lodge and Casitas
Show Prices
Show Prices
Show Prices

Been to Best Western Royal Sun Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Royal Sun Inn & Suites

Address: 1015 N Stone Ave, Tucson, AZ 85705-7748 (Formerly BEST WESTERN Royal Sun Inn & Suites)
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Tucson
#15 Business Hotel in Tucson
#18 Family Hotel in Tucson
#18 Romantic Hotel in Tucson
Price Range: £67 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Royal Sun Inn & Suites 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Stay at this full-service, Eco-Friendly Tucson, Arizona hotel located close to the University of Arizona, the Arizona-Sonora Desert Museum and the Old Tucson Studios. Enjoy complimentary COOK-TO-ORDER breakfast each morning at the Royal Sun Restaurant & 2-FOR-1 Drinks at Lounge each evening. The newly renovated Green Certified BEST WESTERN Royal Sun Inn & Suites, located near Interstates 10 and 19 in Tucson, Arizona. We offer convenient access to many key area attractions including college Campuses, 3 Malls, three-Golf Courses and the Tucson International Airport. Enjoy spaciously-appointed guest rooms and suites, including hot tub suites, each complete with wired and wireless high-speed Internet access and 32' LCD HD TV with HBO(R) and DVD player. This full-service hotel also features a relaxing outdoor swimming pool and hot tub, fitness center, business services and meeting facilities. Pets are welcome for a small fee. Guests staying at this Arizona hotel will enjoy being close to the San Xavier Mission, the Sabino Canyon, the Biosphere 2 and the Tubac Artists Colony. Just a short drive away, guests can find the Saguaro National Park, the Kartchner Caverns State Park, historic Tombstone and historic Bisbee. For superior customer service and a convenient location in Tucson, Arizona make a reservation today at the BEST WESTERN Royal Sun Inn & Suites! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Kognitiv US Corp, Splitty, Booking.com, Travel Republic (UK), TripOnline SA, Expedia, Ebookers, Hotels.com, HotelsClick, Evoline ltd, getaroom.com, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Best Western Royal Sun Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Royal Sun Hotel Tucson
Best Western Tucson
Tucson Best Western
Best Western Royal Sun Inn & Suites Tucson, Arizona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing