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“Great Hotel-Staff and Restaurant” 4 of 5 bubbles
Review of BEST WESTERN Royal Sun Inn & Suites

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BEST WESTERN Royal Sun Inn & Suites
Ranked #17 of 128 Hotels in Tucson
Certificate of Excellence
GreenLeadersSilver level
Fort Lauderdale, United States
1 review
“Great Hotel-Staff and Restaurant”
4 of 5 bubbles Reviewed 16 October 2013

This hotel has a great staff and excellent restaurant. The hotel has satellite TV however, and the satellite TV channel selection and reliability of signal were awful. Tucson is windy, and when the wind blows, the satellite TV reception was off. I loved staying here for the wonderful staff, the cleanliness of the hotel and the excellent restaurant, but the satellite TV and channel selection are Awful. If you watch TV at night and use it to relax, well, plan on other entertainment. I downgraded my hotel rating due to this.

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Arthur C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 24 October 2013
Hi Arthur,

Thank you very much for taking time in writing a wonderful review regarding your stay with us. We are happy to hear that you enjoyed your stay with us.

Thank you for your kind words & compliments about our hotel, restaurant & staff. We are very fortunate to have our new restaurant manager & her team as they do a great job in exceeding our guests' experience. I do apologize for the TV reception issue. I will call DirecTV & see what can be done to avoid this from happening.

We are looking forward to welcoming you back soon.

Sincerely,

Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,053 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (179)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Forest Hills, New York
Level Contributor
162 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 14 October 2013

We enjoyed this hotel very much. The staff was extremely friendly and knowledgeable about the local area. They provided us with cookies and excellent suggestions for site seeing and restaurant choices. Would definitely stay here again.

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Gingerbreadjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 24 October 2013
Hi,

Thank you very much for taking time in writing a wonderful review regarding your stay with us. We are happy to hear that you enjoyed your stay with us.

Thank you for your kind words & compliments about our hotel & staff. I am especially happy to hear that you liked freshly baked cookies. I will be sure to share your comments with our staff.

We are looking forward to welcoming you back soon.

Sincerely,

Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona, United States
2 reviews
5 of 5 bubbles Reviewed 13 October 2013

Spent 2 nights in this hotel for a childless getaway. Being from the Tucson area, we were concerned at first about the location. However, upon entering the property, felt quite secure and relaxed with the conditions. Checking in was very professional and accommodating. We even received a call 1/2 hr. after check-in to confirm everything was to our liking. Complimentary breakfasts (real breakfast, not snacks) and complimentary drinks were additional perks.

We chose this hotel because it's difficult to find in-room Jacuzzis in Tucson. After our experience, however, we will recommend this hotel for any reason.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Donald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 24 October 2013
Hi Donald,

Thank you very much for taking time in writing a wonderful review regarding your stay with us. We are happy to hear that you enjoyed your stay with us.

Thank you for your kind words & compliments about our hotel & staff. I will be sure to share your comments with our staff.

We are looking forward to welcoming you back soon.

Sincerely,

Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
boise, United States
1 review
1 of 5 bubbles Reviewed 10 October 2013

We booked a week’s vacation at the Best Western Royal Sun based on their internet ad When we arrived it didn’t quite look like we anticipated, but what does. We checked in and went to our room. There seemed to be a great deal of noise and activity, but we were tired and anxious to get settled in. The following morning we were awakened by a banging sound coming from the room next door. Later I saw that there was lumber and construction tools lay in front of the room. Later that evening we received a call from the front desk informing us that we would need to pack up and be prepared to move out the following morning so they could start construction on our room. The following morning we begrudgingly repacked our luggage and went to the front desk. I told them the room was ready and asked what our new room assignment would be. I was told that they didn’t know yet. We went to brunch and came back later to be told they still hadn’t decided where they were moving us and we should come back later in the afternoon. We finally got settled in another room and decided to relax at the pool which proved impossible. The sound of power tools and cigarette smoking construction workers shouting instructions to one another made it necessary to retreat to the workout room to be able to have an audible cell phone conversation. The loud beeping of the forklift was bad enough, but the exhaust fumes, forced us to retreat indoors. Our bathroom window was open to the outside apparently where they left the forklift at idle while not using it. The room also smelled of exhaust so we closed the window and went to the front desk. The staff was very cautious and I told them that if we had known about the construction we never would have booked the room. The noise, smell and incontinence of dodging construction works and equipment were making for an unbearable experience. They apologized politely and said they would speak with the manager. The following day we hadn’t heard anything so I went to the front desk to see if there was any result from our conversation. I was told that the best the manager could do was offer us a 10% discount. 10%? We took our vacation for the year and flew nearly 2000 miles only to be tortured by the hotel. A nominal discount was not going to give us our vacation back. When we checked out there was not even the promised discount reflected in the bill.

  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Shannon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 11 October 2013
Hi Mr. & Mrs. Powers,

Thank you very much for taking time in writing this review regarding your stay with us. I apologize we did not exceed your expectations during your stay with us.

Please accept our deepest apologies for the inconveniences caused during your stay. As I have mentioned in the email I sent you on 10/10, there is a discount posted on your receipt. On top of that discount we have offered you 5000 bonus Best Western points. We truly understand your frustration about this situation and we are very sorry for the inconvenience. I am happy to report that we have completed the renovation of all our rooms & now we have new furniture in all our rooms. We hope that this upgrade will help enhance our guests experience.

Our goal is to provide clean & comfortable rooms along with superior customer service to all our guests. I hope you will give us another opportunity to serve you in future.

Sincerely,

Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eau Claire, Wisconsin
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 10 October 2013

We stayed here for one night before heading to our next destination. The room was clean, bed comfortable and we also received breakfast and drink coupons. It was a well appointed room that met our needs of the night. Everyone we encountered was very kind and gracious. Good value for the money!

Room Tip: close to everything Tucson.
See more room tips
  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 10 October 2013
Hi Anne,

Thank you very much for taking time in writing a wonderful review regarding your stay with us. We are happy to hear that you enjoyed your stay with us.

Thank you for your kind words & compliments about our hotel & staff. I am especially happy to hear that you liked the upgrades we have made within last 2 years. I will be sure to share your comments with our staff.

We are looking forward to welcoming you back soon.

Sincerely,

Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mesa, Arizona, USA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 October 2013

Excellent care and appearance taken by members. The unit was located strategically for our needs and was clean, neat and well kept. The motel staff was pleasant and ON TASK for all of our needs. Would recommend it to anyone and EVERYONE who is in the area for a pleasant stay.

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank DONALD B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 10 October 2013
Hi Donald,

Thank you very much for taking time in writing a wonderful review regarding your stay with us. We are happy to hear that you enjoyed your stay with us.

Thank you for your kind words & compliments about our hotel & staff. I will be sure to share your comments with our staff.

We are looking forward to welcoming you back soon.

Sincerely,

Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surprise, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 9 October 2013

Made reservation online (not with BW) and first room provided was awful. Could not cancel and had to get upgrade to suite which was nice but felt I was scammed. This motel does NOT deserve PLUS in their name. Rooms were being remoded and materials were all over the hallway. Prior stay at Zion BW was so nice.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 10 October 2013
Hi Carmen,

Thank you very much for taking time in writing a wonderful review regarding your stay with us. I apologize we did not exceed your expectations during your stay with us.

I will be sure to share your comments with our staff regarding your experience. I am happy to report that we have completed the renovation of all our rooms & now we have new furniture in all our rooms. We hope that this upgrade will help enhance our guests experience.

I hope you will give us another opportunity to serve you in future.

Sincerely,

Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Royal Sun Inn & Suites

Property: BEST WESTERN Royal Sun Inn & Suites
Address: 1015 N Stone Ave, Tucson, AZ 85705-7748
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Tucson
#15 Business Hotel in Tucson
#18 Romantic Hotel in Tucson
#18 Family Hotel in Tucson
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Royal Sun Inn & Suites 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Stay at this full-service, Eco-Friendly Tucson, Arizona hotel located close to the University of Arizona, the Arizona-Sonora Desert Museum and the Old Tucson Studios. Enjoy complimentary COOK-TO-ORDER breakfast each morning at the Royal Sun Restaurant & 2-FOR-1 Drinks at Lounge each evening. The newly renovated Green Certified BEST WESTERN Royal Sun Inn & Suites, located near Interstates 10 and 19 in Tucson, Arizona. We offer convenient access to many key area attractions including college Campuses, 3 Malls, three-Golf Courses and the Tucson International Airport. Enjoy spaciously-appointed guest rooms and suites, including hot tub suites, each complete with wired and wireless high-speed Internet access and 32' LCD HD TV with HBO(R) and DVD player. This full-service hotel also features a relaxing outdoor swimming pool and hot tub, fitness center, business services and meeting facilities. Pets are welcome for a small fee. Guests staying at this Arizona hotel will enjoy being close to the San Xavier Mission, the Sabino Canyon, the Biosphere 2 and the Tubac Artists Colony. Just a short drive away, guests can find the Saguaro National Park, the Kartchner Caverns State Park, historic Tombstone and historic Bisbee. For superior customer service and a convenient location in Tucson, Arizona make a reservation today at the BEST WESTERN Royal Sun Inn & Suites! ... more   less 
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Also Known As:
Best Western Plus Royal Sun Hotel Tucson
Best Western Tucson
Tucson Best Western
BEST WESTERN Royal Sun Inn & Suites Tucson, Arizona

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