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“Comfort”

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BEST WESTERN Royal Sun Inn & Suites
Ranked #17 of 128 Hotels in Tucson
Certificate of Excellence
GreenLeadersSilver level
1 review
“Comfort”
Reviewed 28 August 2014 via mobile

i traveled to Tucson from Phoenix. For a family visit. And decided to stay at this location and it turned out,Nice and relaxing along with excellent service.also being a elite gold member I was well rewarded. Luxury I would recommend. I would definitely stay again.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank christopher c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 1 September 2014
Hi Christopher,

We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer.

It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

Sincerely,
Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,077 reviews from our community

Traveller rating
    573
    325
    109
    47
    23
See reviews for
311
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185
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (181)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Anthem, United States
1 review
Reviewed 27 August 2014

Very good customer service! The only thing I didn't like is that my room was in a corner, back behind the lobby area. (My view was of the back wall of the lobby, rather than the nice courtyard they have).

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Veroncia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 1 September 2014
Hi Veronica,

Thank you for this review about your recent stay at our hotel. I apologize for the location of your room. However, I am happy to hear that you had a wonderful stay.

In future, please request a room facing our courtyard or pool area & we will be happy to make sure that you are not assigned a room in the corner.

thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

Sincerely,
Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burbank, California, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 August 2014

I stay at this hotel frequently due to the proximity to University of Arizona. The front desk person Angela is the most unfriendly staff person there. I have never seen her smile. One time the lock broke on our room door and the only way out was through the window! She told us that she had already sent maintenance home and that it would just have to wait until the next day!!! I had to lose my temper to get her to call them back. I can only imagine having an emergency like a fire and having to crawl through a window. There should have been some compensation for all of the trouble we had to go through with this door, from it not first not closing at all, to it then closing but not being able to open it at all! Also, the reservation was screwed up and although we reserved a suite, only a regular was available. The other desk people though are always sweet and VERY accommodating.

The staff at the restaurant next door are great! So so sweet! The food is also delicious.

Room Tip: The suites are all remodeled and very very nice for the price.
See more room tips
Green Features: Although the hotel says that it is 100% smoke free, and there are signs on the outside of every room, every other room had someone sitting in the chairs outside of the room smoking and management does NOTHING about this.
  • Stayed August 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Kim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 1 September 2014
Hi Kim,

Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay. I will be sure to share your comments with our team & we will work on improving consistency in offering superior customer service to our guests.

We truly appreciate the business you have given us over the years as well as your genuine comments about your most recent stay. I invite you to contact me before your next visit to Tucson, so I can offer you a special rate and to have an opportunity to personally apologize to you.

I hope you will give us another opportunity to serve you.

Sincerely,
Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2014

Very friendly staff and nice rooms. Up-graded television but could use a few more channels. The WiFi worked great. They have a restarant for breakfast which is better than your traditional complimentary breakfast.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Julio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 1 September 2014
Hi Julio,

Thank you for taking time in writing this wonderful review regarding your most recent stay.

It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

Sincerely,
Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 August 2014

Good value. The staff is helpful and friendly, going out of their way to please their customers. Had an issue with the remote for the TV, called front desk and had a new remote delivered in less than 5 minutes. This is the second time we have stayed at the Best Western Royal Sun Inn & Suites, and we will be back again.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Sheri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 1 September 2014
Hi Sheri,

Thank you for both your patronage and for posting such generous comments regarding our business. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

We also appreciate the business you have given us over the years & for your loyalty to our hotel. We are looking forward to welcoming you soon. . .

Sincerely,
Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 August 2014

Had a very nice room much better than expected and the attached restaurant served fresh, made sauces with the dinners and all freshly prepared a pleasant surprise, Morgan the bartender was a great host.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Harleycowboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 1 September 2014
Hi Harleycowboy,

We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. Thank you for your compliments about the Royal Sun Restaurant & Lounge as well as to Morgan.

It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

Sincerely,
Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 August 2014

For years Ive been visiting Tucson to spend time with my UofA children. Always stayed in Resorts in Foothills. I enjoyed the Royal Sun Inn as the rooms were clean and nicely decorated, the staff was always willing to please and the distance from UofA is about 6 minutes vs. 25 minutes from Resorts in the foothills.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Glen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 1 September 2014
Hi Glen,

Thank you for the wonderful review about your experience at our hotel. We appreciate you giving us an opportunity to serve you & for the business you have given us.

I am happy to hear that you had a wonderful stay with us & liked our central location close to the U of A as well as all the amenities we offer. We hope to see you soon.

Sincerely,
Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Royal Sun Inn & Suites

Property: BEST WESTERN Royal Sun Inn & Suites
Address: 1015 N Stone Ave, Tucson, AZ 85705-7748
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Tucson
#12 Best Value Hotel in Tucson
#15 Business Hotel in Tucson
#18 Romantic Hotel in Tucson
#18 Family Hotel in Tucson
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Royal Sun Inn & Suites 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Stay at this full-service, Eco-Friendly Tucson, Arizona hotel located close to the University of Arizona, the Arizona-Sonora Desert Museum and the Old Tucson Studios. Enjoy complimentary COOK-TO-ORDER breakfast each morning at the Royal Sun Restaurant & 2-FOR-1 Drinks at Lounge each evening. The newly renovated Green Certified BEST WESTERN Royal Sun Inn & Suites, located near Interstates 10 and 19 in Tucson, Arizona. We offer convenient access to many key area attractions including college Campuses, 3 Malls, three-Golf Courses and the Tucson International Airport. Enjoy spaciously-appointed guest rooms and suites, including hot tub suites, each complete with wired and wireless high-speed Internet access and 32' LCD HD TV with HBO(R) and DVD player. This full-service hotel also features a relaxing outdoor swimming pool and hot tub, fitness center, business services and meeting facilities. Pets are welcome for a small fee. Guests staying at this Arizona hotel will enjoy being close to the San Xavier Mission, the Sabino Canyon, the Biosphere 2 and the Tubac Artists Colony. Just a short drive away, guests can find the Saguaro National Park, the Kartchner Caverns State Park, historic Tombstone and historic Bisbee. For superior customer service and a convenient location in Tucson, Arizona make a reservation today at the BEST WESTERN Royal Sun Inn & Suites! ... more   less 
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Also Known As:
Best Western Plus Royal Sun Hotel Tucson
Best Western Tucson
Tucson Best Western
BEST WESTERN Royal Sun Inn & Suites Tucson, Arizona

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