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“Great staff”

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Doubletree by Hilton Tucson - Reid Park
Ranked #36 of 130 Hotels in Tucson
Glendale, Arizona
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great staff”
Reviewed 12 November 2013 via mobile

I stayed at the DoubleTree this past weekend for homecoming with a few friends. The hotel was beautiful. The rooms were very clean. More importantly, the staff was wonderful. The shuttle driver Danny was great and brought us to the Sushi Garden and picked us up promptly when we called back. He was very friendly and you could tell he loved his job. We also had a lot of questions that could have been agitating to anyone, but the front desk agent (I believe it was Neil?) was fantastic and answered all of our questions with a smile. He even arranged a cab for us to get downtown. For me, staff always makes the difference between a good hotel and a great one. I would certainly recommend this hotel.

Stayed November 2013, travelled with friends
Helpful?
Thank Masstraveler214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca V, Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review, 15 November 2013
On behalf of Doubletree by Hilton as well as the entire staff of the Doubletree by Hilton -Reid Park, we want to thank you for your comments regarding your recent visit. We appreciate your honest and constructive critique of our hotel and services.

We at Doubletree by Hilton – Reid Park are dedicated to outstanding service and responsiveness to our guests and are delighted we were able to meet your standards and provide comfortable accommodations.

Thank you for choosing to stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,205 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Georgetown TX
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 November 2013

Was in Tucson for a cat show and some touring. This was very convenient to everything I needed. Lovely DoubleTree. Was there for the cat show and I wasn't treated any differently than any other guest, if anything, a bit better :). And even though it was an outside corridor, it felt very safe, secure, and "escape proof" in case my cat decided to take a dive toward the door (which she didn't - she liked the courtyard view and spent time at the window). I had requested early check in and it was available for me. The new bathrooms are fantastic.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Suzanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca V, Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review, 9 November 2013
On behalf of Doubletree by Hilton as well as the entire staff of the Doubletree by Hilton -Reid Park, we want to thank you for your comments regarding your recent visit. We appreciate your honest and constructive critique of our hotel and services.

We at Doubletree by Hilton – Reid Park are dedicated to outstanding service and responsiveness to our guests and are delighted we were able to meet your standards and provide comfortable accommodations.

Thank you for choosing to stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mimbres, New Mexico, United States
Level 5 Contributor
62 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 8 November 2013

We'd just left a small 5 star hotel to stay here, as this was the location of where Carnival of Illusion was playing, (Fun Show!) so it's a bit hard to be very excited about the Doubletree. The staff was pleasant and our tower room clean, comfy bed & pillows, fair water pressure for the 9th floor. One of the elevators was out of service so there was quite a wait for the working one. The hallways are dated and not very attractive. The Friday night Prime Rib special in their restaurant is a great deal and worth stopping in for. I think it's more of an above average as opposed to a very good hotel.
The gentleman dinner and breakfast servers, were great.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Denise E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca V, Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review, 9 November 2013
Thank you for taking the time and letting us know how your recent stay with us went. We value our guest input to help us improve. Thank you for the honest comments to point out where we need more focus to make sure we are providing our best services. We are grateful for you choosing to stay with us while you attended the show and do hope you will come back and give us another chance to make your next stay a perfect 10!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 November 2013

Room very dirty, housekeeping didn't come until 5pm and left trash full and dirty dishes in our room. We had the same dirty juice glass left on the counter for our whole stay. When I returned home I discovered that I was double charged for my room. It took several phone calls to get this reversed. The location is very unsafe at night. The gas station infront of the hotel had a 24hour security guard and was robbed one of the nights of our stay.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank cathy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca V, Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review, 8 November 2013
Cathy, Please accept our sincere apologies for the hassle and frustration you experienced on your recent stay at our hotel. We strive to make every guests' stay a pleasant one from check-in to departure through quality service and amenities, and we regret this was not your impression. We will use your comments as part of our ongoing service training and hope you will give us another opportunity to show you the quality stay you deserve should you return to our area in the future. Best Regards Rebecca Van Pelt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level 4 Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 November 2013

This is a good hotel based on my experience with this hotel. The arrival and departure process were efficient and smooth. The staff was courteous and professional. The rooms were nice and comfortable. The location was convenient to restaurants, business area. It is a relatively quick drive to the airport. The rate was reasonable. I would return to this hotel again.

  • Stayed September 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank david L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca V, Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review, 6 November 2013
On behalf of Doubletree by Hilton as well as the entire staff of the Doubletree by Hilton -Reid Park, we want to thank you for your comments regarding your recent visit. We appreciate your honest and constructive critique of our hotel and services.

We at Doubletree by Hilton – Reid Park are dedicated to outstanding service and responsiveness to our guests and are delighted we were able to meet your standards and provide comfortable accommodations.

Thank you for choosing to stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alpharetta, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 5 November 2013

Overall this hotel is great, nice location, great fitness room and top notch staff. I have been staying at this hotel almost every other week for over a year. My travel has me on the road approximately forty weeks a year, so I get to see a lot of hotels. This is the best hotel in Tucson and the staff is one of the best groups of people in the industry. They are always polite and friendly, and have always been accommodating for whatever I may request. We have stayed there on the weekends and it is a nice relaxing place to stay. On business trips it is better than the airport area hotels, the rooms are nicer, it is quiet, and you can get good food and entertainment nearby. The bar and restaurant on site are nice when I arrive late and don’t want to have to go out to get good food. The fitness center is always in good condition. The equipment has always been in great condition and they keep updated newer machine in the center. Their concierge service is also great; they have made good recommendations for food in the area and are good with directions. I have recommended the hotel to my coworkers and many have become regulars there as well.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca V, Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review, 6 November 2013
On behalf of Doubletree by Hilton as well as the entire staff of the Doubletree by Hilton -Reid Park, we want to thank you for your comments regarding your recent visit. We appreciate your honest and constructive critique of our hotel and services.

We at Doubletree by Hilton – Reid Park are dedicated to outstanding service and responsiveness to our guests and are delighted we were able to meet your standards and provide comfortable accommodations.

Thank you for choosing to stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Virginia
Level 6 Contributor
228 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 3 November 2013

I stayed here just for a quick overnight for a business meeting. The arrival experience was very good, helpful front desk clerk gave us information about the menu of the next door restaurant, and the overall experience was good.

One thing I would suggest is replace the carpet in the short hall to the elevators. It is filthy and doesn't leave a good first impression. Who would have thought that brown carpet could look so worn and dirty. But, arriving on the floor, the halls and room were fine, reasonably updated and certainly clean. I will say the bold striped walls are very busy along with the crazy patterned carpet--it's disconcerting, actually. The gold color lettering on the plexiglass raised signs and room numbers matches too closely with the wall color behind so it is extremely difficult to read the numbers. Getting into the room the plethora of bold color continues in typical southwest style, but luckily most of that is not seen while sleeping.

The restaurant and service in the morning was very good. It was not hectic and loud as is sometimes the case in these sorts of set ups. Our server was very good.

For future work in Tucson, I certainly will be back.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travel-here-there
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca V, Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review, 6 November 2013
On behalf of Doubletree by Hilton’s as well as the entire staff of the Doubletree by Hilton -Reid Park, we want to thank you for your comments regarding your recent visit. We appreciated your honest and constructive critique of our hotel and services.

We at Doubletree by Hilton –Reid Park are dedicated to outstanding service and responsiveness to our valued guests.

Once again thank you for staying with us and I we hope to get the chance to serve you as our guest again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Tucson - Reid Park

Property: Doubletree by Hilton Tucson - Reid Park
Address: 445 S Alvernon Way, Tucson, AZ 85711-4121
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Tucson
#24 Romantic Hotel in Tucson
#32 Business Hotel in Tucson
#36 Family Hotel in Tucson
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Doubletree by Hilton Tucson - Reid Park 3.5*
Number of rooms: 287
Official Description (provided by the hotel):
The hotel features 287 guestrooms; outdoor heated pool and whirlpool in a lush courtyard setting, massage services, new fitness center, cyber center and three tennis courts. Dine in the Cactus Rose Steakhouse, Javelina Cantina or Lobby Bar. Enjoy weekend entertainment and take advantage of our award-winning Sunday Brunch. Across the street is Reid Park, featuring two 18-hole golf courses, 3-mile jogging track and 25 lighted tennis courts. Doubletree Hotel is located near attractions, shopping, U of A, DMAFB, airport and business districts. ... more   less 
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Also Known As:
Doubletree By Hilton Tucson - Reid Park Hotel Tucson
Doubletree Hotel Tucson
Doubletree Tucson
Tucson Doubletree
Doubletree By Hilton Tucson - Reid Park Arizona

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