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“An oasis in the desert!”

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Hacienda Del Sol Guest Ranch Resort
Ranked #3 of 129 Hotels in Tucson
Certificate of Excellence
Reviewed 14 April 2013 via mobile

The hotel is very pretty with beautiful gardens. It's quirky and has character and we had a great stay there. The views from the restaurant where we had breakfast were amazing. We had a suite which was large and had a patio with a table and chairs. The room would have benefited from updating (especially the bathroom) but it was very comfortable. The a/c was very noisy. A great place to stay with very friendly and helpful staff.

  • Stayed: April 2013
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1  Thank mum5EastAnglia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianBattaglia, Front Office Manager at Hacienda Del Sol Guest Ranch Resort, responded to this reviewResponded 18 April 2013

Thank you for visiting us from jolly ole England, in a first I had to google your location, I hope you enjoyed our warm weather while here. My apologies first that our bathrooms and AC were not up to the high standard you found elsewhere on property and restaurants. Always a constant battle between preserving the historic charm with modernizing some of the needed areas mentioned. These comments always help us identify places to improve and are taken seriously. I am glad that you really enjoyed breakfast, the West Patio does allow for very relaxing, tranquil and scenic comfort to start the day off right . Safe travels back home and hope to see you in the future. Regards

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597 - 603 of 824 reviews

Reviewed 12 April 2013

Hidden in the hills you will find this charming historic hotel surrounded by 34 acres of natural desert in the Santa Catalina foothills. There is a reason why such perrsonalities such as John Wayne, enjoyed a true taste of the old west when it became the magical guest ranch in 1948. Clark Gable, Katherine Hepburn and Spencer Tracy also recognized the Hacienda's warmth and beauty and frequented it as well.

Today, its owners and caring staff continue to preserve the spirited southwestern hospitality.
Our visit included a hacienda overlooking the city with a warm dip in the pool and jacuzzi after hours. Truly a romantic getaway ~ its quiet, discreet and craftfully hidden in the hills.

Room Tip: We were in a hacienda that was very private at the southwest corner of the property - lovely.
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  • Stayed: February 2013, travelled as a couple
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1  Thank 938StaceyL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianBattaglia, Front Office Manager at Hacienda Del Sol Guest Ranch Resort, responded to this reviewResponded 18 April 2013

Thank you for dropping in to see us from our northern half. I also appreciate the little history lessen you began with, helps provide context to guests and is just plain interesting as well. Thank you for mentioning the care our owners take in preserving both the amazing place we have been given but also our standards of hospitality, it has been an almost 20 year labor of love since purchasing the about to be torn down Hacienda. Hopefully you can make the trip down on a regular basis for some more relaxing or any occasion. Regards

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Reviewed 8 April 2013

We came from Seattle for a romantic anniversary. The casita we were lodged in was wonderful, the staff helpful and friendly and the happy hour excellent! Then we went for breakfast. Expensive, very slow, and served either wrong or incomplete for each of the three days we were there. When I mentioned waiting for an hour for breakfast our last day to the restaurant Manager, he curtly thanked me for my advice, comments he clearly did not want to acknowledge. I commented again while checking out to a very concerned staff member who took notes. There is work to be done! The entire grill is waited on by one very frazzled, hurried and clearly unhappy girl, who is not at fault. The Management is. Enjoy the location, the sun, and Tucson, but be warned, take breakfast elsewhere.

Room Tip: Stay in a "casita" if you can. Private and comfortable.
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  • Stayed: April 2013, travelled as a couple
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Thank pcalde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianBattaglia, Front Office Manager at Hacienda Del Sol Guest Ranch Resort, responded to this reviewResponded 11 April 2013

Congratulations on your recent anniversary. Thank you for coming to stay with us from the Pacific Northwest, we have seen a lot of business from the Oregon and Washington areas this season. I would like to extend a huge apology for the lack of service and quality you experienced during our breakfast service. We all understand mistakes happen on orders however there cannot be an excuse made for a lack of accuracy three days in a row, this is not a mistake more a pattern. Also the lack of concern or at least a bare minimum apology and acknowledgement of the issues by the morning manager is alarming. Yours and some previous reviews have made quite an impact and I heard in a management meeting this afternoon that this area is of critical need and steps are being implemented immediately to correct. The staff member you mention at the desk did in fact send emails to all of us managers detailing your concerns.
I hope we made a good enough impression in our rooms and staff that we may host your special anniversary in the future. I also hope we can have a 4th chance to earn you back at our restaurants. Regards

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Reviewed 7 April 2013

My daughter and I were on a grad school tour and chose to stay at the Hacienda as a bit of a splurge. We were very pleased with everything and I would definitely return. All of the staff were very attentive and friendly; they also seemed to care about their jobs and their co-workers which created a positive environment all the way around. The grounds are truly beautiful and everything (rooms, restaurant, etc...) and incredibly well maintained and spotless. Though this was a busy time of the year the pace seemed very relaxed and the guests were not negatively impacted by the other events that were going on. The location is actually quite convenient from anywhere in Tucson (short drive mile-wise but allow for a bit of traffic no matter the time of day) and definitely feels both safe and relaxing.

Room Tip: Room 8 was lovely. No view but the two windows did allow for good daytime light and since both wind...
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  • Stayed: March 2013, travelled on business
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Thank Suzette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianBattaglia, Front Office Manager at Hacienda Del Sol Guest Ranch Resort, responded to this reviewResponded 11 April 2013

Congratulations on your daughters impending Grad School acceptance, I hope you enjoyed the U of A experience. Thank you for deciding to stay with us. Thank you also for sharing your thoughts with our travel community on our behalf.
Love your room tip, we just recently removed some trees behind that room to allow for better natural lighting and it is paying dividends already. Thank you for mentioning the hard work and dedication of our staff, all the great landscaping, rooms, dining dont mean much without attentive, personal service we aim for daily.
Busy or slow we always strive for consistent, top notch service. Guests should feel special whether here for a 1 night stay in the Summer or a week long honeymoon in October. You may see us with a quicker pace in high season but level of service remains consistent.
Good luck to your daughter picking a school and hopefully if she picks here we will see you in the near future. Regards

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Reviewed 4 April 2013

This is a wonderful experience......the food is absolutely fabulous no matter what you order. It is a bit pricey, but well worth it, especially for a special occasion or if you want it to feel like a special occasion. Make sure you arrive early enough to walk the grounds. They are beautiful.

  • Stayed: February 2013, travelled with family
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Thank Gloria F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianBattaglia, Front Office Manager at Hacienda Del Sol Guest Ranch Resort, responded to this reviewResponded 5 April 2013

Gloria, Thank you for coming to dine with us in our Grill restaurant this past February. Im glad you enjoyed your dining experience. I hope our prices reflect not only the food but the atmosphere, service and little touches we try and add to each meal. Great tip on touring the grounds before dining, great way to relax and soak some sights in before a great meal. Next time you come we can also escort you on a guided walk and share info on the plants, animals and other landscapes you find here. The Grill as you mention can also make private dining rooms for up to approximately 40 people for special occasions. Regards

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Reviewed 31 March 2013

My husband and I stayed at Hacienda del Sol for a recent anniversary celebration, and loved it. From check-in to check-out, I was continually impressed with their ability to get all the details right. A very welcoming atmosphere, great staff, and exceptional location with a real sense of place. Stayed in one of the courtyard rooms and appreciated the historic charm and character.

  • Stayed: February 2013, travelled as a couple
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Thank laura m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianBattaglia, Front Office Manager at Hacienda Del Sol Guest Ranch Resort, responded to this reviewResponded 1 April 2013

Happy Anniversary and that you for sharing the special occasion with us here at Hacienda from the Badger State. I hope our weather was a welcome respite from the chilly Midwest winter. Great to hear that our Historic room type and its 1940's era charm and character with modernized amenities provided a comfortable and enjoyable stay. I think your second line is what we ultimately strive for everyday in our efforts. As the saying goes its all in the details and when guests are spending good money and spending their leisure time with us the details are of uttmost importance. I hope we can help celebrate future anniversaries, please contact me if I can assist in reservations and maybe trying a new room type out as well. Regards

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Reviewed 30 March 2013

Spent five nights in the Grand Casita which is a fantastic option when traveling with another couple as we were. The furnishings are beautiful and the location on the property can't be beat. Two patios to enjoy, one overlooking the lights of Tucson and the other to gaze at the mountains. We spent time at the pool which was well kept and pleasant. The bathrooms and the kitchen at the casita are a little small and dated but very manageable and add that touch of history unique to the property. One of the best aspects of the Hacienda are the folks who run this place. They are always willing to help in any way they can with recommendations, etc and also enjoy visiting with their guests. John and Simon particularly gave us a great experience.

Room Tip: The Grand Casita is perfect to share with another couple.
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  • Stayed: March 2013, travelled as a couple
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Thank Dianethewee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianBattaglia, Front Office Manager at Hacienda Del Sol Guest Ranch Resort, responded to this reviewResponded 1 April 2013

Thank for choosing to stay with us from the Mile High City. I also appreciate your effort in sharing a review of your experience. As with the previous review I agree our kitchen in the Grand Casita is dated but as you mention having the original 1950s kitchen does provide charm, we are working on a remodel soon though.
Having such a large space and bedrooms on opposite sides of the house do provide privacy even when multiple couples or families are staying there. Thank you for your mention of the furnishings, we recently did a major renovation of the living room, updating the furniture and decor which has been well recieved as you state.
With so many travelers interested in having good views at their hotel we all love being able to choose your scenery in that room and sounds like you took full advantage. I have shown both John and Simon your kind words, they are very appreciative of your sentiment.
I hope we can be your Spring destination in the West in the future. Regards

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Additional Information about Hacienda Del Sol Guest Ranch Resort

Address: 5501 N Hacienda Del Sol Rd, Tucson, AZ 85718-5122
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Tucson
#2 Luxury Hotel in Tucson
#2 Spa Hotel in Tucson
#5 Romantic Hotel in Tucson
#10 Family Hotel in Tucson
#19 Business Hotel in Tucson
Price Range: £144 - £358 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda Del Sol Guest Ranch Resort 4*
Number of rooms: 59
Official Description (provided by the hotel):
Experience resort luxury with authentic, southwestern ambiance in Tucson, Arizona. Discover the romantic and vintage style of Hacienda Del Sol Guest Ranch Resort. Rich in Tucson history, the resort resides in the foothills of the Santa Catalina Mountains on 34 acres of natural desert landscape. Botanical gardens envelop the resort's private casitas, guest rooms and suites. Authentic adobe structures and hand-carved, wood-beamed ceilings circa 1929 are just a few of the preserved details amidst modern day amenities. ... more   less 
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Also Known As:
Hacienda Del Sol Guest Ranch Hotel Tucson
Hacienda Del Sol Tucson
Hacienda Del Sol Hotel
Hacienda Del Sol Guest Ranch Resort Tucson, Arizona

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