Let's see... cockroach, unprofessional staff, rooms not ready for check in, and no attempt at customer satisfaction. Never again!
I had the unique privilege of being twice burned by this Holiday Inn. I did a priceline bid for two separate stays (on a Thursday night and on a Saturday night -- bookending a trip to Kitt Peak). For both stays, I got this Holiday Inn Hotel & Suites for about $50 including tax. Priceline's bid now function has never led me wrong -- until this trip.
On our Thursday stay, I woke up to a GIANT COCKROACH in the bathroom. My fiance killed it and then called the front desk to let them know. When I went to check out, they acted like he must've been lying because he told housekeeping not to bother coming to kill it (it was already dead and in the trash can). I showed them the photo on my iPhone, and she happily informed me that it was a sewer cockroach. As if I cared. No apology, no offer of anything. I suggested that they comp our appetizers from the previous night (speaking of which, our waitress the previous night was seriously wacked out and unprofessional)... after consulting another person at the front desk, it was decided that that was possible. Again, no initiative to make me a happy guest after dealing with a roach.
On our Saturday stay (which is ongoing at the time of this writing), they made us wait an hour for our room (until 4pm) after first trying to put us in a smoking room. Why wasn't our room ready at 3pm as promised? Well, they had been booked the night before and didn't have enough housekeeping staff to clean the rooms in time for a 3pm turnover. So, we WASTED ONE HOUR of our lives waiting for the room to be cleaned. To make matters worse, they initially told us it would be 30 minutes for our room to be ready. I had to go to the desk 3 times before getting a room -- each time waiting in a line of similarly frustrated travelers. Another guest asked if breakfast could be comped given the inconvenience, and the woman helping her would only give her and her husband one comped breakfast because she "can't give all 56 people waiting a comp breakfast." Well, if you promised 56 peoples rooms at 3pm and then failed to hire adequate staff to make that happen, then yes you can and yes you should!
I will never stay here again. And to make sure this never happens, I will never use the bidding function on priceline to book a room in the Tucson airport area. (Speaking of which, this hotel is much further from the airport than the other airport hotels. On the plus side, the shuttle drivers were quite nice and were by far the most professional people we encountered here.)
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- Also Known As:
- Holiday Inn And Suites Tucson Airport North Hotel Tucson
- Holiday Inn Tucson
- Tucson Holiday Inn
- Radisson Hotel Tucson Airport Arizona