Checking in was a disaster and my rolex watch was stolen. Avoid this resort!
This is my second time staying at the Omni resort and its my last! I was checked into a dirty room and waited in the room until housekeeping finished cleaning to get settled in. The refrigerator did not work and housekeeping/maintenance brought another one to the room.
While eating lunch on day two in our room housekeeping came to clean our room. We let them know we were just finishing up lunch and had a 1pm golf tee time and would gone in 15 minutes. Golf was great but when we arrived back to the room we realized that my watch was stolen off the nightstand next to my bed.
The watch is a ROLEX SUBMARINER green Stainless Steel 2003 Anniversary Edition Watch. It was a gift given to me by by dad who is now deceased and its not a replaceable item!
I talk to management who seemed stunned that this happened and started looking into the matter. I wasn't happy with their actions so I called and filed a police report.
The only ones who had entered the room was housekeeping while I was golfing and their was no signs of a break in thought the sliding glass doors to the side porch.
I didn't realize there was a safe in the room until afterwards and the hotel basically said they would question there staff and investigate the theft.
Obviously no one stepped forward with the watch and the hotel had their legal department send me a letter stating that it was my fault for leaving the watch out on the night stand and for not using the safe.
- Official Description (provided by the hotel):
- Home of the PGA TOUR's Champions Tour in 2015, the Omni Tucson National Resort boasts an award winning service team, chef-driven restaurant concepts, exquisite meeting space and 36 holes of world-class golf on our Catalina and Sonoran courses. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, LoveHolidays, Travel Republic (UK), Evoline ltd, getaroom.com, 5viajes2012 S.L. and Cancelon so you can book your Omni Tucson National Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Omni Tucson National Hotel Tucson
- Tucson Omni
- Omni Tucson National Resort Arizona