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“Super hotel! Super staff!”

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Omni Tucson National Resort
Ranked #21 of 129 Hotels in Tucson
Certificate of Excellence
Reviewed 10 July 2014

We had a great time. The staff (especially Boyd our bellman) were all fantastic. Will definitely go again. This trip was a Birthday trip for my wife. Won't wait for a special day next time but will go just for the experience.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank Jim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this reviewResponded 15 July 2014

Thank you for choosing the Omni Tucson National Resort to celebrate your wife's birthday. We are thrilled that you enjoyed your time with us and we appreciate your kind words about our staff, particularly Boyd. We hope for the opportunity to have you as our guest again soon.

At your service,
Roberta, Loyalty Ambassador

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958 - 964 of 1,464 reviews

Reviewed 8 July 2014

This is an older, unmaintained, sad hotel in need of major overhaul. The nicest thing about it, is the golf course view. Room had musty smell, carpet dirty, shower drain clogged, burners on stove not working. Pool is small and doesn't have near enough umbrellas or chairs. Not much of a resort.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Omni Hotels & Resorts
1  Thank Valentina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this reviewResponded 15 July 2014

Thank you for your candid feedback from your recent stay at The Omni Tucson National Resort. It is disappointing to hear that your room did not meet your expectations and will share your feedback with our management so that we may explore ways to enhance our offerings. Thank you again for your review and we hope you will stay with us again in the future.

At your service,
Roberta, Loyalty Ambassador

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

We stayed at the Omni for a week in late June/early July. We booked online about 2 months before our visit. The lobby is nice. We were in a casita in the back of the property. It is an 80's style property which has not been update very much. It was roomy but I was a bit disappointed with the clean up service. We had a dead bug on our floor which was visible. It was never picked up and made me believe that the room was not vacuumed. Our towels were left the way we hung them. I was hoping they would be refolded....didn't want new towels every day. The paint on the bathroom door was chipped and the doors were very cheap....all sounds came through. Our WI-FI didn't work in our room. The casita was very roomy though. We used the pool closest to us, which was a bit of a hike. It was nice. I probably won't stay there again even though it was about $100.00 a night for a lot of space.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Omni Hotels & Resorts
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this reviewResponded 15 July 2014

Thank you for your recent feedback regarding your stay with us. Please accept our apologies for a less-than-exceptional experience. It is one of our top priorities to provide upscale service and products to our guests. Your comments regarding the cleanliness of the guestrooms have been forwarded to our Director of Housekeeping and Director of Rooms to be addressed. We wish to provide you with a flawless experience, and hope to have another opportunity to do so.

At your service,
Roberta
Loyalty Ambassador

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Reviewed 7 July 2014

The OMNI National in Tucson, Arizona is a genuinely rewarding experience--and it fulfills or exceeds all expectations in regard to amenities, ambiance, sanitation, services, facilities, guest relations, and general satisfaction.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank Jon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this reviewResponded 9 July 2014

Thank you for such a complimentary response. We are so pleased that you enjoyed your stay, as well as the amenities you mentioned in your review. Please visit us again soon!
At your service,

Roberta
Loyalty Ambassador

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Reviewed 5 July 2014

My husband was away for the Forth of July, so I treated my 3 and 9 year old boys to the summer discounted room so we could enjoy the pool. However, it rained! Despite this setback my kids had a fantastic time in the room making pillow forts and watching tv. The staff was extremely accommodating, they upgraded our room for free and searched for dairy free snacks for my sons, also for free. We ate poolside both days before and after the rain and the quality of the food and service was fantastic. They gave out free otter pops, had poolside activities for the kids, and we were allowed to stay by the pool well past checkout time. My son got sunscreen in his eyes, and they got us a wet facecloth when we no longer had access to our room. We checked out on the 4th. This allowed for a less crowded experience, but we were still able to enjoy all of the activities for the 4th. It was a stress free day, and I felt pampered despite not having my husband around to help out!

  • Stayed: July 2014
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Thank Yungkurth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this reviewResponded 9 July 2014

Thank you for choosing to be our guest over the 4th of July holiday and for your review. Our goal is to treat our guests with the best service possible, no matter what age. We are so happy to hear you and your sons enjoyed our personalized service and attentiveness even during a monsoon storm. We appreciate all of your compliments and will look forward to your return.

At your service,
Roberta
Loyalty Ambassador

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Reviewed 4 July 2014

I can't say enough about the quality of this hotel or the friendly staff. The entire stay was a enjoyable. The rooms are spacious, clean, comfortable and pleasant. I have no complaints and will be back as often as possible.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Omni Hotels & Resorts
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this reviewResponded 9 July 2014

Thank you for sharing your experience at the Omni Tucson National. We are delighted to hear that you had such a wonderful stay with us and would like to thank you for sharing your experience on TripAdvisor. We will look forward to having you stay with us again.

At your service,
Roberta
Loyalty Ambassador

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

Omni is my favorite resort in Tucson - it never fails to please! Ruthie Henderson was amazing in helping my husband and I with our staycation. The entire staff was welcoming, polite & accommodating in a very authentic and not pretentious way. The room was beautiful, the view of the golf course & mountains in the background is incredible, and Legends has one of the most beautiful patios in Tucson! i highly reccommend Omni as an excellent choice for a relaxing stay in Tucson!

  • Stayed: June 2014, travelled as a couple
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1  Thank jessicah500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this reviewResponded 10 July 2014

Thank you kindly for taking the time to share such complimentary remarks! It is our priority to exceed our guests' expectations, and we are pleased to hear that we met, and exceeded, yours. We will share your compliments with our staff, and especially to Ruthie. We look forward to welcoming you back for another staycation!

At your service,
Roberta
Loyalty Ambassador

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Omni Tucson National Resort

Address: 2727 W Club Dr, Tucson, AZ 85742-9766
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Tucson
#8 Top resorts Hotel in Tucson
#9 Spa Hotel in Tucson
#11 Luxury Hotel in Tucson
#16 Romantic Hotel in Tucson
#32 Family Hotel in Tucson
Price Range: £121 - £221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Tucson National Resort 4*
Number of rooms: 128
Official Description (provided by the hotel):
Home of the PGA TOUR's Champions Tour in 2015, the Omni Tucson National Resort boasts an award winning service team, chef-driven restaurant concepts, exquisite meeting space and 36 holes of world-class golf on our Catalina and Sonoran courses. ... more   less 
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Also Known As:
Omni Tucson National Hotel Tucson
Tucson Omni
Omni Tucson National Resort Arizona

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