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“The website is misleading” 2 of 5 bubbles
Review of Quality Inn & Suites Airport North

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Quality Inn & Suites Airport North
Ranked #102 of 128 Hotels in Tucson
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“The website is misleading”
2 of 5 bubbles Reviewed 15 March 2012

Perhaps at one time this was a nice place to stay, however, it appears to be in financial trouble. Took us two calls and 45 minutes to get a shuttle from the airport to the motel {3 miles}. Housekeeping was not up to standards, garbage on the grounds, breakfast was bad coffee, stale bread and dry cereal. The topper was they advertise a restaurant; non existent. No restaurant/bar within walking distance. We will stick with chain hotels in the future

  • Stayed March 2012
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Muirdenk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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140 reviews from our community

Traveller rating
    20
    24
    14
    24
    58
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Saskatoon, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 26 February 2012

It is an owner, manager situation, and he is maximizing short term profit at the expense of long term viability. I actually felt sorry for some of the staff as they did not want to look anyone in the eye as all guests were upset. One told me the owner had just disappeared without leaving word and they could not get breakfast supplies without him. We would have left but the Gem show was on, and other hotels were booked solid. They obviously overbooked for the Gem Show period, and were turning folks away who had confirmed reservations without any prior notification. Little did those folks know they were the lucky ones.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Cliff845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 20 February 2012

The room was dank and dingy, stank of animal urine, and the carpet was filthy and would leave your feet black when you walked on it.


Patio furniture in the courtyard was dilapidated, falling apart, with broken wooden slats and loose screws.


The laundry room was a filthy mess and there was no soap available. How convenient is that? Offer guests laundry but expect that they pack laundry detergent to bring with them? Makes no sense to me.


The microwave oven in my room had a huge dent in the side of it, inspiring confidence that I was being cooked along with my meal.


The "Pool" or "Sauna" in the courtyard looked more like an Algae culture than anything else. I think they had some people show up and pretend to swim in it making it seem to look "OK". I'd not let my fish swim in that thing.


The free internet was basically useless and all one weekend kept dropping connections and even basic email and browsing would not work. Complaints to the front office were met with the response "It is working fine.". Oh really?


There were no "Do Not Disturb Signs" anywhere to be found. Housekeeping felt a need to bash on the door so loudly that all of Tucson could hear them and this went on randomly every day since you could never tell when they'd be over the next day. I suppose they like to keep us guessing to see if we can electrocute ourselves on the AC.


I had to have some items shipped to me there and had one arrive late after I checked out, of course they kept the item instead of returning it and refusing to sign for it. The one parcel I picked up from the woman at the front desk had her ask me as though I had just barfed all over her shoes: "ARE YOU A GUEST HERE SIR???". I suppose it would be simple enough to assume since I knew the package was there and where it was from and had the name right you could ask me for my room key and ID and the problem could have been resolved in a polite way. Instead I needed to be treated like second class scum. She probably had a rash of people running around to strange hotels in rinky dink desert towns all over the world just guessing the names on people's packages right and getting their delivery dates correct and then absconding with them thereby cheating her out of the opportunity to steal them herself. Hard to know, but she was one of the rudest people I've encountered in some time.


Their booking systems require that you prepay your 28 day visit ALL in advance online. I'd warn you to NOT do this and go someplace else.


An air conditioner that I see had been leaking down the wall onto the floor for some time since the drywall was all soaked and ruined and the electrical outlet that powered the unit was soaked, corroded, and rusted into place as was the outlet. The carpet in that area was soaking wet and would get so soaked with water that when you stepped onto it the water would well up around your feet making puddles where you stepped. This obviously was unsafe, you could kill someone this way by electrocuting them and the unit finally stopped working completely when the fan bearing froze up and stalled the motor making it start to stink and smoke. I was awake at the time, a good thing, since this was going to start a fire next. I informed the front desk and the hotel staff was rude about the whole thing, non-apologetic, and had me change rooms, which of course was inconvenient for me, but he clearly did not care. They no doubt had hoped that the water all over the outlet would carry charge down to the soaked floor and I'd be zapped to death attempting to keep the thing from bursting into flames in the middle of the night. Sorry to have cheated someone else out of my death.


Make other lodging plans when you have to visit Tucson, or if you don't need to visit Tucson, my advice is to pass on the whole thing. You are not missing anything.

Room Tip: Run away, quickly....and don't go back, ever....
See more room tips
  • Stayed November 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Billie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 10 February 2012

I have stayed here 3 times in the last 8 years. The last time was terrible. I reserved a suite and got a room. The sheets and towels were poor. The toilet had to be snaked 3 times. The toaster in the breakfast room had to be circuit breaked repeatedly. The staff was attentive but when you are in a trap, where can you go. The Gem show, caused us not to be able to go elsewhere. Won't be back even if it was free.

  • Stayed February 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank rjajthrb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orange, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 6 February 2012

I just got back from several days at this hotel and it was an absolutely miserable experience. The hotel had advertised itself as the best hotel in Tucson and nothing could be farther from the truth. Although I booked in October, and requested a non-smoking room, they were unable to provide me with one. I was surrounded by smokers in adjacent rooms and below me and the smoke filled up my room, especially in the closet and bathroom. The whole place just felt dirty and run down, paint was peeling off the walls, there was black mold in the toilet, and repairs to various items in the room were very poorly done. They allowed garbage to build up on the property, and there was no hot water for several days. Also tried to overcharge me (about double the booked price) at the end. I caught it and they adjusted, and did discount the bill by 15% for no hot water. Definitely stay away!!!!

  • Stayed February 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank mike32825
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fond du Lac, Wisconsin
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 9 January 2012

Terrible dirty old...never stayed lost money...i'd stay in car first....really...no lie...

Stayed December 2011, travelled with family
Helpful?
4 Thank pmstrelow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
san tan valley
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 18 December 2011

We stayed here because it was close to USA track. If you are looking for a room with four walls and a roof then this property will do. Room was clean.Sheets were clean but it was quite apparent they were going to use them as much as possible before replacing them, ripped and torn.Beds lumpy and old. Plaster in 3 different areas coming off of walls. Had hot water most of the time. especially after we brought it to their attention. Air conditioner not working, we were lucky it wasn't that hot. Breakfast offered was basically hot and cold cereal. Hotel personnel were polite. Value was excellent because rates were cheap cheap. Location was excellent because it was 5 min away from track.

Room Tip: Don't be cheap. Pay more for higher quaility room.
See more room tips
  • Stayed November 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Airport North

Property: Quality Inn & Suites Airport North
Address: 5251 S Julian Dr, Tucson, AZ 85706-1824 (Formerly Palo Verde Inn & Suites)
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #102 of 128 Hotels in Tucson
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites Airport North 2.5*
Number of rooms: 170
Official Description (provided by the hotel):
Eco-friendly, pet-friendly, free WiFi, free parking, complimentary airport shuttle, new renovations description = The newly renovated Palo Verde Inn & Suites is an authentic Southwestern, adobe-style hotel in Tucson, Arizona nestled among native Palo Verde trees and saguaro cactus. We are centrally located to all Tucson area attractions and the business district--minutes away from Tucson International Airport (TUS), downtown Tucson, University of Arizona, and Davis-Monthan Air Force Base. Whether traveling for business or leisure, the Palo Verde Inn & Suites is the perfect location to enjoy genuine Southwestern hospitality! ... more   less 
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Also Known As:
Palo Verde Hotel Tucson
Palo Verde Inn And Suites
Palo Verde Tucson
Quality Inn & Suites Airport North Tucson, Arizona

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