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“Overall a very good resort”

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Hilton Tucson El Conquistador Golf & Tennis Resort
Ranked #15 of 130 Hotels in Tucson
Certificate of Excellence
Winnipeg, Manitoba
Level 6 Contributor
101 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
“Overall a very good resort”
Reviewed 12 January 2011

Overall my wife and I were happy w/our stay, however we had a few issues that were annoying, the main one being that the card key we were given at check-in didn't work, I know, not a big deal, however it was raining and I had to go back to the front desk (in the rain) several times to have it corrected. Room was comfortable, had a nice big flat screen TV, outside access via patio, very handy w/our pet. The restaurant was OK, had a late supper and a breakfast, a little over priced for the value, but lots of other restaurant choices close by. Didn't get a chance to use the pool facilities but they looked fabulous. Staff was courteous and helpful when needed. We stayed Dec 29-Jan1/11.
My main annoyance is their internet service, we travelled over 8000 kms, staying at numerous chain hotels/motels over eight different states, every other accomodation that we stayed at offered free internet, at this Hilton they charge $9.99+taxes per night. I find that unacceptable nowadays, yes they have a business area, but at a place of this size it's always busy or a line up to use it and there's only one which means you have quite distance to go to it, not very convenient when needed.

  • Stayed December 2010, travelled as a couple
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Helpful?
Thank SammytheEagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonelcon, General Manager at Hilton Tucson El Conquistador Golf & Tennis Resort, responded to this review, 28 January 2011
We are happy that you enjoyed your stay in Tucson. Our Resort Value Pack program includes internet access, valet parking, as well as other amenities for a nominal daily fee. The Resort Value Pack is a great savings if you plan on using the internet in your guest room and the fitness center during your stay. We also offer complimentary WI-FI access in the lobby and restaurants.

We hope that your travels will return you to Tucson and the Hilton El Conquistador.

Kindly,
Lori Bunker
Executive Assistant
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Ontario
Level 6 Contributor
119 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 9 January 2011

On check-in they did not seem to have a record of my reservation but got me keys without too much fuss. I am a Hilton Honors Diamond member and was expecting an upgraded room but my room in building 5 with a view of the parking lot did not seem to be in that category. It must have been my use of the AAA rate? My continental breakfast coupons were delivered later to my room.

The room itself was very large and comfortable with a nice king bed and flat screen tv and a cable package with some hd channels. Our room was one with a connecting door and one night we had neihbors with a loud child....

The grounds are beautiful and well maintained. Plenty of staff out there keeping things tidy. The concierge was very helpful in directing us to hiking trails behind the hotel. Well worth the effort for the view.

We had continental breakfast coupons which used to upgrade to la carte items from the breakfast menu. I am not a buffet fan. The breakfast burrito was a big hit. It would take a smaller eater through 2 meals. For dinner the Los Lobos restaurant was not too impressive. Food was nothing special and the portions small. For the same type of food a better bet is one of the El Charro locations. There is one not too far away down Oracle.

The fitness facility is free for hilton honours members but $10 for others. It is well equipped and well maintained with new Precor equipment. Very nice.

  • Stayed January 2011, travelled as a couple
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Helpful?
1 Thank AnotherOntarioguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonelcon, General Manager at Hilton Tucson El Conquistador Golf & Tennis Resort, responded to this review, 1 February 2011
Dear Ontarioguy~

We hope you enjoyed your complimentary upgrade from a standard guest room to one of our junior suites. All of our Diamond Hhonors members are awarded upgrades based on availability. We are happy that you enjoyed your spacious guestroom and the beautiful grounds of the Hilton Tucson El Conquistador.

We are happy to announce that, based on customer feedback; our well-equipped fitness center is complimentary for all guests.

Should your travels return you to the Hilton El Conquistador, please contact me and I will be happy to assist you with your reservations.

All the best,

Lori Bunker
Executive Assistant
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California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 December 2010

Lovely place.....room is beautiful and quiet.....bed was very comfortable...the only problem with the place was that the food in the Mexican restaurant was not good. Three people in our party ordered tortilla soup and all of the did NOT like it....My salad was fine though :)

  • Stayed December 2010, travelled as a couple
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Helpful?
Thank CaliforniaVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonelcon, General Manager at Hilton Tucson El Conquistador Golf & Tennis Resort, responded to this review, 12 January 2011
We are pleased to see that you enjoyed your stay, and the Hilton Serenity Bed. Our culinary team is very involved with creating an exceptional dining experience for our guests. I will be sure to share your feedback with them about the tortilla soup.

We look forward to welcoming you back to the Hilton El Conquistador.

Sincerely,

Lori Bunker
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level 6 Contributor
221 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 28 December 2010

When we arrived with our boys at the hotel it went well right from the start. Friendly doorman, happy receptionist and ok rooms. I asked for the bed in the living room to be made up for my son which was done promptly, towels and bath amenities added. Breakfast buffet was acceptable, service (with the exception of the hostess on both mornings) was excellent and personal, the waiter taking great care of the boys and even going out of his way to Starbucks to accommodate their desire for hot chocolate. Overall a very good HILTON experience.

  • Stayed December 2010, travelled with family
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Helpful?
Thank GFK88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonelcon, General Manager at Hilton Tucson El Conquistador Golf & Tennis Resort, responded to this review, 28 January 2011
The Hilton El Conquistador is a Tucson Family Friendly Resort, and I am pleased to hear that your family had a great experience. It is our team's goal to send you home with warm memories of your visit to Tucson and the Hilton El Conquistador.

Another great time to visit our property is over the summer holiday weekends beginning with Memorial Day, as we have great family fun activities planned. Hope to see you again!

Best regards,
Lori Bunker
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flagstaff, Arizona
Level 6 Contributor
168 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 19 December 2010

Made our reservation on Priceline. I think we were given the worst room at this resort. If you like to hear your neighbors walking across the floor or using the bathroom facilities this is the place for you. Do not ever accept room 2202....way too noisy. The setting is beautiful, but I actually like to sleep at night. I have had quieter rooms at 3 star hotels. If you book online...check out the room first!

  • Stayed December 2010, travelled as a couple
    • Value
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Helpful?
1 Thank ktr11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonelcon, General Manager at Hilton Tucson El Conquistador Golf & Tennis Resort, responded to this review, 22 December 2010
Thank you for sharing your feedback and we are sorry to hear that your stay was not as restful as expected. I can assure you that the room assigned was not pre-determined due to booking source. Our front office team is quick to assist our guests to ensure their satisfaction, once made aware of a like situation. We have several other room types that can help with future stays.

Sincerely,

Lori Bunker
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basel, Switzerland
Level 6 Contributor
281 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
Reviewed 11 December 2010

This hotel is a nice location with beautifully landscaped gardens offers a good standard of accommodation in a quiet part of Tucson. The food and drink is of a good quality, although prices are high ($6 for a bottle of mineral water in the room). The sound insulation in rooms leaves a lot to be desired (why is there a tendency to accommodate all guests in adjacent rooms in an otherwise empty hotel ?)

  • Stayed December 2010, travelled on business
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Helpful?
2 Thank seanyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonelcon, General Manager at Hilton Tucson El Conquistador Golf & Tennis Resort, responded to this review, 22 December 2010
Nestled in the Catalina Foothills, the mountain views from the Hilton El Conquistador are breathtaking. We frequently evaluate our menu pricing and offerings and we have found that our restaurant pricing is competitive with other local establishments especially when you compare it with all of our resort offerings. I am sorry that your room location was not as quiet as you would have liked. When made aware, our front office team is always happy to assist our guests to ensure their satisfaction.

Sincerely,
Lori Bunker
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado
Level 4 Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 November 2010

This hotel is in a great location in Tucson. It is what one would expect from a Hilton, but with an exception. The people in the room next to us had a screaming toddler who went at it all night. The manager Shannon was extremely kind to us the next morning and switched us immediately to a new room. Everyone was very accomodating and we would stay there again. There are Gambels' quail running around in the parking lot, which made it extra wonderful. The mountains are right there and the scenery is really off the charts. Thank you Shannon!

  • Stayed November 2010
    • Value
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    • Cleanliness
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Helpful?
Thank Birdteacher1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonelcon, General Manager at Hilton Tucson El Conquistador Golf & Tennis Resort, responded to this review, 28 January 2011
The Hilton El Conquistador is in the best location in Tucson. Our resort is nestled in the Catalina Foothills, the mountain views are spectacular!

Our Director of Front Office and his team always offer exceptional service to our guests, and I am happy to hear that he was able to accomodate your room change.

We look forward to welcoming you back to Tucson.

Kind regards,

Lori Bunker
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Tucson El Conquistador Golf & Tennis Resort

Property: Hilton Tucson El Conquistador Golf & Tennis Resort
Address: 10000 N Oracle Rd, Tucson, AZ 85704-7644
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Tucson
#9 Luxury Hotel in Tucson
#20 Business Hotel in Tucson
#22 Romantic Hotel in Tucson
#25 Family Hotel in Tucson
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Tucson El Conquistador Golf & Tennis Resort 4*
Number of rooms: 428
Official Description (provided by the hotel):
Located on 500 acres of serene, colorful high Sonoran Desert terrain in the foothills of the majestic Santa Catalina Mountains, the full-service Hilton Tucson El Conquistador Golf & Tennis Resort offers a magnificent setting, minutes from Tucson's renowned entertainment. Come experience the rare wonders of our AAA Four Diamond retreat, where plush amenities and superior service combine for an unrivaled experience, no matter what the occasion might be. ... more   less 
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Also Known As:
Hilton Tucson El Conquistador Golf & Tennis Hotel Tucson
Hilton Tucson El Conquistador Golf And Tennis Resort
Hilton Hotel Tucson
Tucson Hilton
Hilton Tucson El Conquistador Golf & Tennis Resort Arizona

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