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“Not a pleasant stay . . .will not be returning”
Review of Flamingo Suites

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Flamingo Suites
Ranked #122 of 129 Hotels in Tucson
Reviewed 23 April 2007

Expectations were not high to begin with. Upon reading a couple of reviews on this site and knowing this property was privately owned, I knew that I was not going to be staying at an upscale hotel. Still, I've stayed at some quaint private hotels and I also had hopes that things may have changed after the two years since a really bad review had surfaced.
At first glance, the property does not look half bad. New paint on the exterior, clean, well kept desert landscaping, and a cool pink retro flamingo sign had me thinking I had made a decent choice. The reservation was taken over the phone with the charge being $89/night with no cancellation allowed due to the late reservation (night before stay). Upon driving into the property at about 7PM, I noticed the sign by the road announced a $59 rate. Hmmmm . . . perhaps it was an old sign? The clerk was pleasant enough and happily checked us in so I refrained from asking about the lower rate since we did reserve a large suite as opposed to a studio suite. As soon as I opened the door to the room, my senses confirmed that I was not at a 4-star hotel. While I can't be certain, the odor appeared to be that of a carpet saturated with pet santitizors/cleaners. On the plus side, the room was very spacious with a refrigerator/stove/microwave (albeit ancient), ample furnishings, and a separate bedroom for the beds. A single queen and a twin bed were in the bedroom. The twin had only a fitted sheet and its comforter was crumpled and tossed upon the queen. No problem, housekeeping must have lost track of time and forgotten to make the bed. I stepped up to the reception desk and asked for three sets of bedding, explaining that the twin bed was missing its set and that we were going to have to use the couch plus an air mattress for our entire family (2 adults, 3 boys). The clerk frowned slightly and said it would take about 30min as she needed to grab some in the laundry room. No problem I thought. A knock at the door signaled the arrival of . . . three sets of sheets, one blanket, and 2 pillowcases. Fine, but . . . we needed a pillow for the twin, and 2 blankets and pillows for the other two sleeping arrangements. As the young woman (who held the title of desk clerk, housekeeping, and whatever other position is required at the property) was hurrying away I asked if she could please return with the needed pillows and blankets. Seemingly annoyed, she stated that she was only allowed to provide one blanket. I restated the fact that the twin needed a pillow at the very least and that a request for pillows and blankets could not be that out of the ordinary. With that, she remarked with an ever so slight hint of sarcasm (or worry?) that she would need to contact the owner for authorization. Hmmmm.
Another knock and the young woman handed me 2 pillows and a single extra blanket and abruptly turned to hurry away. I asked her if that's all we were going to get and she replied with a quick "yes" and quicky left without any further explanation. Double hmmmmm.
OK, I thought . . . we'll survive. Well, as it turns out, the room became pretty stuffy in about an hour so the blankets became less essential. In fact, I decided to turn on the air conditioning. About another hour later, there was still no change in the temperature so I opened the door to let in the cool night air. Before going to bed, I also cranked down the air conditioning to it's lowest setting but could not feel any cool air (hardly any air flow) coming out of the vents. With a sigh, I simply resigned myself to the fact that the room was what it was and went to bed . . . on the super ultra firm mattress.
In the morning, the absence of a ironing board and iron as well as very little hot water became our newest discoveries. We were able to obtain an ironing board/iron but that resulted in a shirt stain from the "gunk" that was on the iron's surface. At that point, I no longer felt like contacting the front office as I could already guess the level of customer service I would receive. Upon checkout, the clerk didn't say a word as my wife placed the key on the counter. Not a "Thank you", not a "How was your stay", not a word. In retrospect, I suppose there was not much to be said as the clerk must have heard just about every complaint imaginable from others who have "experienced" the Flamingo Suites in Tucson. Besides, it wasn't like we could write a letter to corporate, describing our stay.
In case the reader had not already come to the jest of this review - We will never visit this property again nor will we ever recommend it to anyone . . . unless camping is the only other option. Safe travels everyone.

  • Stayed: April 2007, travelled with family
    • Value
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    • Business service (e.g., internet access)
4  Thank Bisbee81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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19 - 24 of 24 reviews

Reviewed 26 January 2006

We spent two nights at the Flamingo Suites in January. We arrived late at night, without reservations. We had discount coupons and asked for the special price. The lady at the reception told us those rooms were already taken, as there is a determinate number of rooms for discounts. We decided we would stay all the same and while chatting with her, she offered us the discount all the same. A very nice and friendly lady,who upon knowing we were tourists, gave us maps and very helpful directions to the best attractions in the area.
The second floor room was big, with a kitchenette, huge fridge and comfortable two queen beds.

  • Stayed: January 2006
    • Value
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11  Thank The_Horror
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2006

A party of six families,
After making a reservation with credit cards a month prior, upon arrival reservations were not honored.
We were informed that for the same price we could get a studio one room(Jr Suite). If we wanted the one bedroom suite they offered it at double the price of our reservations!!!
The 2nd week of stay the manager had approved by phone was not in computer, nor honored.
Even the persons who had booked our reservations apologized and understood what the manager had done (doubling price, claiming reservation pricing was wrong)
(three different receptionists made same reservations for six families)
We went for the one room for a few days, hoping that the manager who had authority to honor our reservation, when on duty would do so.

The manager instead was rude, did not listen, cutting off any sentence with no,no,no shaking her head.
She said prices were wrong, there weren't any 1 bedrooms available room when we checked in.
(There were at least 4)
She said if we didn't like the price why didn't we just leave.
The owner heard of all the above and did nothing.
Most of us that wished to leave early were not given
prorated refunds of weekly rates. We left anyway.

As to the rooms:
stinky, smokey "non smoking" rooms
old apartment kitchen, bath
with clogged plumbing
5 minutes of hot water
dirty dishes,pans
small beat up dressers

Nothing like the website!
We were glad to leave and go to a real hotel.

Never again

  • Stayed: December 2005
    • Value
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17  Thank Hosednomore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2005

We stayed in this hotel 6 years ago, when it was a Travelodge. Then we were not fully satisfied, but we decided to give them the benefit of the doubt. Wrong choice.

In several discount guides we found coupons for this hotel. One coupon was for $29.95 a night, valid thru nov.30, 2005. When we called to make a reservation, this offer apparently expired. (we arrived the first week of november). Another coupon was for $34.95 a night, including discount coupons for the Sonora Desert Museum (best value in Tucscon, fantastic).
But when I asked to get that rate, the computersystem was down, so she couldn't check availability. Just show up at the hotel.

When we got there we couldn't get the rate, we had to pay $49.95 plus tax a night. We planned 3 days in Tucson, so we decided to stay here the entire visit anyway. It's still not a lot of money.
The "friendly" lady at the reception, noticably chewing her chewing gum, didn't know what we were talking about when we asked for the Sonora DM discount coupons. So, we didn't get any.
Later, when we got into the car, which was parked near the reception, the reception "lady" was standing outside, looked at my wife, spit on the ground and then smiled sheepishly at my wife again. This didn't look very, let's say, professional.

The room was okay when we walked in. It looked better then 6 years ago. Only the kitchen was the same old thing. We had to leave a $40.00 deposit for kitchen utensils (which were old and dirty by the way).
At night we discovered another problem. The fridge made so much noise, it was impossible to sleep. And the noise never turned off. So we had to turn off the fridge completely. So much for our frozen goods.

The first morning, we left the hotel at 10.30 am. And at night, when we returned, the room was not done at all. Only, our non-smoking room smelled a lot like smoke (we quit smoking a few years ago, so it definitely wasn't us). So, that did it for us, we decided to leave the next day and ask for a refund on the third night we had to pay in advance. There was another, friendlier lady, at the front desk, who gave us the refund we wanted.

This has been the worst experience we had in the US, and we stayed in about a hundred different hotels over the years.
We are sorry to say, that this was the second and ceratinly last time we will stay at this hotel, while visiting Tucson.

  • Stayed: November 2005
    • Value
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19  Thank Erik-Elsje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2005

Our room description was:
Rack room rate suite 1b roh-ns lrg suite w/1 quen 1 twn living-kitchen area fridge microwave oven coffemaker sink.

We payed $44 a night. A good deal for the amount of space, however I priced the same room in some sites @ $120 a night. That would be way over-priced.

The Good parts: It's an apartment bldg that is now being used as a motel. The above description is actually a 1 bedroom apartment. It gives you a lot more room than the average motel. One person can sleep in the bedroom without being desturbed while another can watch TV in the living room in home like comfort.

The Bad parts: There was no twn bed as described, but the livingroom couch was a pull out in very poor shape. My daughter opted to sleep on it couch style. The bedroom had a queen in passable shape. There's a kitchen with a stove, micro, fridge, but NO DISHES. Some sites said there were dishes...Nope, Nope, Nope. No alarm clock or clock of any kind so bring your own.
The outside was run down and overgrown. It has not been swept in a long time. Ant hills everywhere, but not in the room. Bugs at night were horrible outside. The pool had not been cleaned in a while. There are No non-smoking rooms, so if thats an issue, dont go there.

Conclusion: If you need more space than the average motel. This is a great value at $44 but dont expect it to be like the Hilton!

  • Stayed: July 2005
    • Value
    • Rooms
    • Cleanliness
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10  Thank Laura1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2012
Google Translation

  • Stayed: November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jessie g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Flamingo Suites

Address: 401 W Lavery Ln, Tucson, AZ 85704-3922 (Formerly Travelodge Suites)
Region: United States > Arizona > Tucson
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #122 of 129 Hotels in Tucson
Price Range: £72 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Flamingo Suites 1*
Number of rooms: 52
Reservation Options:
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Also Known As:
Flamingo Hotel Tucson
Flamingo Suites Tucson, Arizona

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