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“Top quality hotel for a fair price” 4 of 5 bubbles
Review of Hilton Tucson East

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Hilton Tucson East
Ranked #35 of 128 Hotels in Tucson
Teddington, United Kingdom
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Top quality hotel for a fair price”
4 of 5 bubbles Reviewed 31 March 2014

Very convenient for visit/s to Pima Air & Space Museum and also to the Mount Lemmon drive up to 9400 ft.
Nice comfortable room with good TV with hdmi socket so able to hook up laptop to watch Breaking Bad on Netflix.
Excellent gym. Convenient parking right out front. Marvellous views of nearby mountains.
Convenient & complimentary 'compact' guest washer and drier facility (one of each).
Nice warm swimming pool with Jacuzzi.
Extractor fan in bathroom is ineffectual - needs to be beefed up to quickly rid of shower steam and occasional 'odours' for those on a romantic stay.
Carpets etc may be slightly faded but this did not detract from the fundamental overall quality of this hotel.
A bottle of water in the room is $5!! I drank from the tap water and have lived to tell the tale - so far!
Highly recommended and will probably stay there again next year.

Room Tip: Rooms in one direction have fabulous views of the mountains. Rooms in the other direction have view...
See more room tips
  • Stayed March 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Wizward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, 1 April 2014
Thank you for your review. We appreciate your comments about our staff and facilities. We have even more room renovations coming this quarter! And look forward to welcoming you back so you can enjoy them as well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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896 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (114)
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English first
Tempe, Arizona
Level Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 bubbles Reviewed 30 March 2014 via mobile

I was here for a youth conference along with 400 kids & a few adults. This Hilton was generally non-cooperative with any customer service issue. The conference meals were poor. The rooms and other parts of hotel are fairly clean. The staff members and very nice, but maybe overworked. Overall, this hotel seems to be due for a major makeover. I wouldn't recommend staying here unless you are just looking for an average place to sleep.

Stayed March 2014, travelled on business
Helpful?
Thank Tempe_Sun_Devil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, 1 April 2014
Thank you for your review. It is a bit difficult to respond since you were not a registered guest at our hotel, but we do remember you attending meetings during the day and our conversations with you. We are sorry you were not able to get a room at our hotel. Sometimes host hotels fill up and necessitate overflow to other hotels.

We were so pleased to host the recent conference. We recieved many compliments about the meeting and the meals the youth conference planners chose. They did a wonderful job organizing the many attendees from many locations, budgeting and keeping the hotel informed of their choices and changes. Our hats are off to them! I'm sorry you did not like their selection.

Thank you for recognizing the cleanliness of our facilities and our helpful, friendly staff. And we again apologize that you were not able to stay at our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids, MI, United States
1 review
3 of 5 bubbles Reviewed 28 March 2014

The physicial residence was clean. The staff was professional and friendly. We arrived happy and stayed in a good mood until we discovered we were being cheated out of our vouchers for breakfast. We would have never known but another wedding party member asked how we liked the vouchers. We had no idea what he was talking about. We left feeling less valued by some of the hotel staff.

  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sylvester A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, 31 March 2014
Thank you for your review. We value all our guests and we apologize that you did not feel valued during your stay. Reservations made through third party sites typically do not include breakfast. While not every rate includes breakfast, breakfast is always available in the restaurant.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincolnshire, United States
1 review
2 of 5 bubbles Reviewed 28 March 2014

We have stayed at this hotel several times but were very disappointed that it has not been updated. The gift shop needs improving. It was seldom open during our stay. The bathroom was very tiny and not everything worked properly.

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Caroline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, 31 March 2014
Thank you for your review. I was able to view your guest history with many stays and service recoveries at our hotel over the years. We appreciate your business and apologize for not being able to meet your needs. The staff is very disappointed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level Contributor
117 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 27 March 2014

This hotel is on the far east side of town. The 7-story building has easy parking access and a large, curved drop-off area. There is a burger place next store and a pharmacy across the street. The lobby is pleasant, with a large glass elevator bank.

Our room was comfortable and quiet. The bathrooms was on the small side, yet nicely appointed. The beds were very comfortable and the linens were clean and soft.

The hallways could use some lighting adjustment, as they are unpleasantly bright.

This hotel could use some "refeshing" in the common areas (80's paint colors and decor). The staff was friendly and helpful.

Room Tip: 7th floor was very quiet.
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  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TheRoamingGnomette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, 1 April 2014
Thank you for your review. Thank you for noticing our excellent location and the friendliness of our staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, United States
1 review
1 of 5 bubbles Reviewed 19 March 2014

I have never stayed in a hotel where the employees made me feel unwelcome. Just about everyone we ran into seemed like they really hated being there... worst service I have ever experienced. Phillip the bell hop was amazing though, about the only person in that place that knows what hospitality means.

  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Cody S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, 25 March 2014
Thank you for your review. Your duplicate review through Hilton provided more details and we answered that one in greater depth. We are sorry that an early check in was not available for when you arrived early. Early check in requests are granted whenever possible. They are dependent on the time the previous guest departs.

Thank you for recognizing Phillip, our bellman, who performed above and beyond the call of duty to assist you and your party. We strive to exceed all our guests' expectations and we are disappointed that we missed the mark with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio Rancho, United States
1 review
5 of 5 bubbles Reviewed 15 March 2014

This is an exceptionally clean, friendly and well designed hotel. The staff is prompt and courteous and a great place to stay. You get just enough attention - but not too much! There are good restaurants nearby and good traffic flow. If you need to be in East Tucson, this is the place to stay.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, 19 March 2014
Thank you for your five star review! And thanks for noticing how clean and well designed our hotel is. I will tell the staff that you appreciated their friendliness! Thanks for your positive recommendation on our location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Tucson East

Property: Hilton Tucson East
Address: 7600 E Broadway Blvd, Tucson, AZ 85710-3705
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Family Hotel in Tucson
#46 Business Hotel in Tucson
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Tucson East 3.5*
Number of rooms: 232
Official Description (provided by the hotel):
A modern atrium lobby hotel with all-interior corridors in Tucson; this upscale hotel has a 7-story atrium lobby window that showcases the Catalina Mountain Range views. Guestrooms with King or 2 Queen beds and free Internet. Executive Level Rooms available with private key access floors, include access to the private lounge serving deluxe continental breakfast, all day snacks and beverages, and evening manager's reception with beer, wine and soda bar; additional amenities include turn down service and nightly snacks. Premium location close to Park Place Mall, attractions, business and shopping. Free parking. Restaurant, gift shop, pool, whirlpool, and exercise room. ... more   less 
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Also Known As:
Hilton Tucson East Hotel Tucson
Tucson Hilton
Hilton Tucson East Arizona

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