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“Wonderful” 5 of 5 bubbles
Review of Hampton Inn and Suites Tucson-Mall

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Hampton Inn and Suites Tucson-Mall
Ranked #26 of 128 Hotels in Tucson
Certificate of Excellence
Kodak
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful”
5 of 5 bubbles Reviewed 7 April 2014

Came here to visit my brother who is ill. The staff and hotel were excellent and I never had any problems. Would highly recommend this hotel to anyone. Will be back again soon to visit again! Anyone traveling through the area should give this Hampton Inn & Suites a try, especially the breakfast!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Terry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy B, Front Office Manager at Hampton Inn and Suites Tucson-Mall, responded to this review, 11 April 2014
Dear Terry W,

Sorry to hear about your brother being ill but we are pleased you enjoyed the amenities and our property. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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435 reviews from our community

Traveller rating
    225
    131
    45
    23
    11
See reviews for
149
113
29
120
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Tucson, Arizona
2 reviews
3 of 5 bubbles Reviewed 4 April 2014

In the past couple years, my husband and I have gravitated to Hampton Inns in our travels so, when we had some work being done in our condo, we chose a Hampton for our necessary one-week stay. On the good side -- they found room for us, they negotiated a good (not great) price, and the staff was generally warm. Everyone greeted us kindly in hallways and elevators, and the front desk staff was helpful.

However, this is clearly a hotel in which a top-level manager should stay for a few days! That's how they experience the small things that can really hurt the hotel's rating, so they can take steps to fix them.

First, we were told to use the side entrance because it was closer to our third-floor room. We have no problem with stairs, but the entrance itself (garbage outside the door--really??) and the stairwell were poorly maintained and unattractive.. The hallway had a damp/musty odor.

Then, in the room itself -- the extra blanket wrapped in plastic on the closet shelf was not folded inside that plastic to fit, so it constantly tipped down and interfered with hangers. The iron spit white stuff on my clothes (fortunately, it brushed off -- but irons should be periodically checked as part of regular maintenance!), and several times I had to ask for supplies such as cups. And there is no light in the entrance way or the closet -- a small fix that would make the room much better. The room was generally clean but the corners looked as if they needed deep cleaning -- again, periodic maintenance.

One of the two washing machines in the laundry room was out of order when I did laundry -- three days later, the sign was still on that machine and there was still standing water in the tub.

Breakfast was decent -- the oatmeal tended to the runny side and the bananas were almost black. Again, these are things that good management would not allow.

These complaints all seem minor one at a time, but when taken together indicate a hotel that needs attention before it slips further.It's clear the staff is working very hard with what they have. .

Room Tip: Stay away from that side entrance!
See more room tips
  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Margaret and Jo... B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy B, Front Office Manager at Hampton Inn and Suites Tucson-Mall, responded to this review, 6 April 2014
Dear Margaret and Jo... B,

Thank you for taking the time to provide feedback on your stay with us. We appreciate this and will address the comments made to. We hope to see you again in the future. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McMinnville, Oregon
Level Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 1 April 2014

This hotel is in a great location: near restaurants in the northern part of town (close to Oro Valley and close to Tohono Chul Park.) Despite the name, this hotel is about 2 miles away from the Tucson Mall; in fact I did not see any hotel on or adjacent to the mall. Easy to return to hotel from busy N. Oracle Road; if you are heading south, there is an exit lane you can take. This was especially convenient at night. The breakfasts were good and varied from day to day. We opted for a budget priced room so I guess I should not complain that it was very small and lacked amenities like a microwave and refrigerator. At the beginning of our stay I wanted to pay more and switch to a different room; I was told since we booked through a third party (EXPEDIA.COM) we would have to pay for the second room in full, not the difference alone. (Normal policy?) Needless to say we did not switch rooms.

Room Tip: We chose a room facing inward toward the swimming pool and heard no road noise at all.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JBN3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy B, Front Office Manager at Hampton Inn and Suites Tucson-Mall, responded to this review, 2 April 2014
We are glad you enjoyed your stay! We look forward to having you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
buffalo ny, United States
1 review
5 of 5 bubbles Reviewed 28 March 2014

this HAMPTON INN was very clean, had a large variety of breakfast foods, and a large seating area. Food was replenished as needed It also had a nice pool & hot tub. Tim at front desk was extremely helpful. Area surrounding hotel had restaurants and shopping areas

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Patricia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guildford, United Kingdom
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 27 March 2014 via mobile

Excellent hotel, very clean and tidy, stayed for almost a week. Had a suite on the 3rd floor, very quite. Large room with bed room, living area with combined kitchenette and bathroom. Plenty of storage space. Lots on offer for breakfast and a complimentary drink from Gringos restaurant located next door. Fantastic 1/2 lb burger with home cut chips!
The only down side was the room was not cleaned until late in the afternoon, so a few times we returned and it was not ready. The pool is located in the centre of the hotel so it is in the shade around 4pm. Staff very friendly. Local area very quite and safe.

Stayed March 2014, travelled as a couple
Helpful?
Thank Christine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 March 2014

Clean, updated, and super friendly staff. The breakfast was better than most. The place was well maintained. Although, the room doors slam hard making it noisy at times, and the bed was a little lumpy, but not annoying.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Samuel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy B, Front Office Manager at Hampton Inn and Suites Tucson-Mall, responded to this review, 21 March 2014
Dear Samuel G.,

We are so glad that you enjoyed your stay with us and we look forward to having you back soon! Have a wonderful weekend!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corona, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 17 March 2014

Was quite impressed about the overall say. I usually stay across town at different location. the staff was very friendly, while place clean- noticeably clean. everyone encountered,- desk clerks, maids and breakfast staff were polite and friendly. the whole facility was well managed. top it off, restaurants of many types were nearby and a Trader Joes about 1 mile away...

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
3 Thank Salesman4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy B, Front Office Manager at Hampton Inn and Suites Tucson-Mall, responded to this review, 21 March 2014
Dear Salesman4,
It was great having the swim team stay at our property last weekend! We are so glad you enjoyed your stay and the accommodations and look forward to seeing you again next year if not sooner! Have a wonderful weekend.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn and Suites Tucson-Mall

Property: Hampton Inn and Suites Tucson-Mall
Address: 5950 N. Oracle Road, Tucson, AZ 85704
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Tucson
#21 Family Hotel in Tucson
#21 Business Hotel in Tucson
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn and Suites Tucson-Mall 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
The Hampton Inn & Suites Tucson-Mall hotel is located just 12 miles north of downtown Tucson and just two miles from the popular shopping destinations of Foothills Mall and Tucson Mall. Our Tucson mall hotel is also only 5 miles northeast of La Encantada shops and restaurants. The Bisbee Mining & Historical Museum, the Old Tucson Movie Studio and the Pima Air & Space Museum are all a short drive away when considering things to do in Tucson, AZ. Beautiful Sabino Canyon and Saguaro National Monument are also just minutes away as are dozens of other fun and interesting Tucson hotspots. Stay at this Tucson hotel and enjoy true southern hospitality. Sleep deeply in a clean and fresh Hampton bed(R) and stay connected with free access to high-speed internet. Start each day right with Hampton's free hot breakfast or just grab a Hampton On the Run(R) Breakfast Bag to take away with you from Monday to Friday. Swim laps in the hotel's large outdoor pool or relax in the whirlpool spa, or work out in the fitness center with a range of cardio machines and weights. Stay on top of work in our fully-equipped business center, and host a meeting in this Tucson hotel's 836 sq. Ft. Of dedicated meeting space. ... more   less 
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Also Known As:
Hampton Inn And Suites Tucson-Mall Hotel Tucson
Hampton Inn Tucson
Tucson Hampton Inn
Hampton Inn And Suites Tucson-Mall Arizona

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