I have stayed at Windmill Suites many times but decided to finally write a review because I have had a consistent disappointment with the staff. I will characterize them as unaccommodating. I merely asked if I could have a later check out due airline flight issues, and I immediately received "attitude" from the front desk clerk that I needed to be out of the room by 12 noon. I asked if that was the best she could do and she said 12:30 was the latest. I felt unwelcome by her response and was able to depart by 11:40 am. Check out is 11am.
I have to agree with another reviewer who said that cookies are made in the afternoon, but kept behind the front desk and not offered to guests. I checked in late in the day and was not offered cookies nor told where I could find the complimentary coffee, tea and chilled water.
The decor of the rooms has not been updated since the hotel was built and I noticed frayed edges to the outdated forest green carpet. I love the location of this hotel as it is near a wonderful river trail you can jog, walk or bicycle on. There is a Trader Joes nearby and on the weekends a delightful farmers market is held in the courtyard of St. Phillip's Plaza. So many wonderful aspects of this property, the hotel just needs to train the staff to treat guests without "attitude".
- Official Description (provided by the hotel):
- All-suite Tucson, AZ, hotel near the University of Arizona Located less than five miles from the University of Arizona's main campus, Homewood Suites by Hilton(R) Tucson/St. Philip's Plaza University places guests near sporting events and cultural attractions. This extended-stay hotel in Tucson, Arizona, is set in the beautiful St. Philip's Plaza in the Catalina foothills, with wonderful shopping and dining options just steps away, including a weekend Farmer's Market featuring Southern Arizona's largest market devoted entirely to locally grown and manufactured products. Our Tucson hotel by Rillito River Park offers 12 miles of riverside trails. Enjoy easy access to Arizona-Sonora Desert Museum and Biosphere 2. Corporate travelers will appreciate our proximity to Honeywell, Raytheon, Ventana Medical and the University of Arizona Medical Center. ... more less
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- Also Known As:
- Windmill Suites Of Tucson Hotel Tucson
- Windmill Inn Tucson
- Homewood Suites By Hilton Tucson/St. Philip's Plaza University Arizona