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“Nice Hotel but Staff Unimpressive”

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Homewood Suites by Hilton Tucson/St. Philip's Plaza University
Ranked #8 of 130 Hotels in Tucson
Certificate of Excellence
Durango, Colorado
Level 5 Contributor
63 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Nice Hotel but Staff Unimpressive”
Reviewed 16 March 2014 via mobile

I have stayed at Windmill Suites many times but decided to finally write a review because I have had a consistent disappointment with the staff. I will characterize them as unaccommodating. I merely asked if I could have a later check out due airline flight issues, and I immediately received "attitude" from the front desk clerk that I needed to be out of the room by 12 noon. I asked if that was the best she could do and she said 12:30 was the latest. I felt unwelcome by her response and was able to depart by 11:40 am. Check out is 11am.
I have to agree with another reviewer who said that cookies are made in the afternoon, but kept behind the front desk and not offered to guests. I checked in late in the day and was not offered cookies nor told where I could find the complimentary coffee, tea and chilled water.
The decor of the rooms has not been updated since the hotel was built and I noticed frayed edges to the outdated forest green carpet. I love the location of this hotel as it is near a wonderful river trail you can jog, walk or bicycle on. There is a Trader Joes nearby and on the weekends a delightful farmers market is held in the courtyard of St. Phillip's Plaza. So many wonderful aspects of this property, the hotel just needs to train the staff to treat guests without "attitude".

Stayed March 2014
Helpful?
Thank BeachMtnDesert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindmillSuites-GM, Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this review, 22 March 2014
Dear COTraveler44

Thank you for taking the time to write a review on your experience at the Windmill Suites. We appreciate the feedback. We are in a great location with several shops in walking distance. We hope that in your travels to Tucson you re visit our property.
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831 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (119)
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English first
Tucson, Arizona
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 March 2014

This lovely hotel has comfortable beds, a gorgeous pool and spa. Located on the Rillito Trail, the location is excellent for runners, walkers and bikers and convenient to many Tucson attractions. The breakfast was varied and delicious. The staff and other guests were friendly. The common areas were comfortable and beautiful. My husband, my mother-in-law and I shared a suite and enjoyed our stay very much.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindmillSuites-GM, Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this review, 16 March 2014
Dear Carol J,

Thank you for taking time to write a review about your stay at the Windmill Inn. We are delighted you had an enjoyable experience. We appreciate your feedback and hope that on your tavels to Tucson you will return to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Berlin, WI
Level 3 Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 March 2014

My wife and I stayed here in early March. This is not a five-star place, but it doesn't carry a five-star price, either. Rooms and bathrooms were clean and good sized. Two room layout of the suites was convenient. beds was comfy. breakfast was good. staff was friendly and helpful. Pool area looked nice but we didn't have time to check it out--too busy exploring the Tucson area. I would definitely stay here again.

Stayed March 2014, travelled as a couple
Helpful?
Thank two2450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindmillSuites-GM, Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this review, 16 March 2014
Dear two2450,

Thank you for taking time to write a review about your stay at the Windmill Inn. We are delighted to hear that you had a memorable experience. We appreciate your feedback and hope that on your tavels to Tucson you will return to our hotel and enjoy our heated pool.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Washington
Level 5 Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 8 March 2014

The hotel has a pleasant exterior and lobby area. Plenty of comfy chairs and some tables for working on. Advertising brochures for local tourist attractions. Lending library looks ecletic and sufficiently large and varied, but is out of reach behind the check-in desk, as are the daily fresh-baked cookies. Have to ask for both. If your room isn't located in the main building, be prepared for a bit of a trek, replete with key-card requiring doors and winding passageways to the proper elevator for your destination. The elevators, by the way, were always prompt. Nice pool area. Small but adequate two machine workout room and two machine business center. Large guest laundry (you pay). Free breakfast until 9 am, consisting of powdered scrambled eggs, well-done, crumbly bacon strips, sausage patties, the usual cereals, fruit, yogurt, bread, beverage choices. Coffee was good enough to warrant refill after refill!
King bed suite was very adequate space-wise. Tiny kitchen area, but had everything one needed. Ask for "set-ups" if you need them. Comfy bed, but terribly uncomfortable pull out couch for an adult to sleep in (unless inebriated or too exhaused to care). The bedroom had a separate sink and mirror, which was a nice touch. Bathroom had great water pressure (even on the 3rd floor), and a soak tub. Hair dryer had 2 speeds - fast and faster. Good sized bath towels with just the right amount of soft and rough. Sadly, the water in the commode was just plain stinky - a lot like the smell around the river that runs behind the hotel (and to which our room's windows opened out). It permeated the whole bathroom. Eww!
Housekeeping was accommodating as was the front desk staff. Absolutely no complaints there.

Ask for a room that doesn't face out to the rear parking lot. Trash trucks (recycle and garbage) pick the wee hours of the morning to do their thing - and it's noisy enough to wake the dead. We stayed 3 nights and were jolted awake 2 of them.

Upon check out, I mentioned the hard pull-out couch, the noise issue, and the smelly commode water. The desk person apologized and said she's make a note of those items and bring it up to the manager. Although it wasn't the reason I mentioned the 3 sleep-depriving issues, I was kinda surprised that we weren't offered any type of reduction in our bill, and it made me wonder what Windmill Suites 110% Guarantee is actually all about.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twosteptweetie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindmillSuites-GM, Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this review, 22 March 2014
Dear twosteptweetie

Thank you for taking time to write a review on your stay at the Windmill Suites. We appreciate the feedback. We will be under renovation this summer and there will be changes coming to our hotel. We hope that on your future travels to Tucson you choose to re visit our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ohio
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 March 2014

We liked this place so well we extended our stay another two nights. I loved the two separate rooms, a real suite! The bed was very comfortable, the bathroom was fine although bigger counter space would have been nice, the centeral air was great, no blasts of cold air and then minutes later sweating. They told us they would be closing in the end of July and opening sometime in Oct. to do a complete make-over. The only complaints we had were the old time big tvs and the breakfast area is very small and so crowed in the mornings, so we ended up eating in our room. We liked our stay so well we went to the one in Chandler. Oh, our first night we went through hotels.com and then the next day got the room for $15 less by just going through the hotel. Two night we walked to The Union Public House for supper. Other than it being very loud, the food was excellent!!!! Oh, one more negative thing, we did have to wait for a cart to get all our stuff out to the car.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joymarq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindmillSuites-GM, Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this review, 16 March 2014
Dear joymarq,

Thank you for taking time to write a review about your stay at the Windmill Inn. We are delighted you had an enjoyable experience. As you noted we are going to be renovated and will have many changes coming to our property. We appreciate your feedback and hope that on your tavels to Tucson you will return to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oyster Bay Cove
Level 6 Contributor
101 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 2 March 2014

It is still hard to beat the excellent location . The proximity to the several good ( although more upscale ) restaurants and the two week-end markets right outside the front door make it worth while. The hotel staff, although there are some new faces, is consistently helpful and accomodating.Housekeeping has always been better than most properties of this size. I have no complaint with that but it would be appreciated if management would invest in some new towels! The present ones are either so rough you have no need for a loofah or are fraying along the edges!
Breakfast is still very good but now that we are all more conscious of eating healthier, I have to suggest that they rethink the choices ( specifically the yogurts) that have high fructose corn syrup in them. And for an inn that is in the heart of an ecologically-minded populace, should you still be using styrofoam plates and cups that are virtually un-biodegradeable?!?
Believe me, I love this place and will definitely return but, because I love it, I felt this constructive criticism necessary.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Altina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindmillSuites-GM, Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this review, 16 March 2014
Dear Altina V,

Thank you for taking time to write a review. We appreciate your loyalty to the Windmill Inn and we also appreciate the constructive feedback. When traveling to Tucson we look forward to your continued patronage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Woodlands, Texas
Level 5 Contributor
97 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 March 2014

Beautiful location. Can walk to Bahti Indian Arts, wonderful restaurants, even the weekend farmers market. Big rooms with a desk, seating area, two televisions, helpful desk staff. Great bed--very comfy and quiet. Very clean, pretty, safe, easy to park. Great area to walk by the river and shops. I love this place!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ladywhotravels010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindmillSuites-GM, Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this review, 16 March 2014
Dear ladywhotravels010,

Thank you for taking the time to write about your experience at the Windmill Inn. We are delighted to hear who had such a great experience during your stay. Our comfortable beds are very popular with our guests. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Tucson/St. Philip's Plaza University

Property: Homewood Suites by Hilton Tucson/St. Philip's Plaza University
Address: 4250 N Campbell Ave, Tucson, AZ 85718-6580 (Formerly Windmill Suites of Tucson)
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Tucson
#10 Romantic Hotel in Tucson
#17 Family Hotel in Tucson
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Homewood Suites by Hilton Tucson/St. Philip's Plaza University 2*
Number of rooms: 122
Official Description (provided by the hotel):
All-suite Tucson, AZ, hotel near the University of Arizona Located less than five miles from the University of Arizona's main campus, Homewood Suites by Hilton(R) Tucson/St. Philip's Plaza University places guests near sporting events and cultural attractions. This extended-stay hotel in Tucson, Arizona, is set in the beautiful St. Philip's Plaza in the Catalina foothills, with wonderful shopping and dining options just steps away, including a weekend Farmer's Market featuring Southern Arizona's largest market devoted entirely to locally grown and manufactured products. Our Tucson hotel by Rillito River Park offers 12 miles of riverside trails. Enjoy easy access to Arizona-Sonora Desert Museum and Biosphere 2. Corporate travelers will appreciate our proximity to Honeywell, Raytheon, Ventana Medical and the University of Arizona Medical Center. ... more   less 
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Also Known As:
Windmill Suites Of Tucson Hotel Tucson
Windmill Inn Tucson
Homewood Suites By Hilton Tucson/St. Philip's Plaza University Arizona

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