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Homewood Suites by Hilton Tucson/St. Philip's Plaza University
Ranked #8 of 128 Hotels in Tucson
Certificate of Excellence
Uk
Level Contributor
160 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
“Awful”
2 of 5 bubbles Reviewed 12 April 2014

How this hotel gets good reviews I have no idea. No service ( we weren't told about free cookies, drinks or given any info on facilities when we arrived). Pool area uninspiring and rooms awful- very outdated, beds uncomfortable and walls paper thin, heard the ice machine very time it was used and when the person in the next room had a shower in the morning it felt like he was right next to me. Breakfast ok, although cups etc all polystyrene so not environmentally friendly. Saving grace was the fact it was in a mall so a couple of good restaurants within walking distance. We paid the same mount of money to stay in an amazing hotel near Phoenix, so this was really poor value

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bruisyard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindmillSuites-GM, Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this review, 12 May 2014
Dear bruisyard-

Thank you for taking your time to write a review on your stay. We apologize your stay was not up to your expectaions. We strive to exceed all of our guests expectations. we hope that in your future travels to Tucson you give us another chance to exceed your expecations and will re-visit our remodled hotel.
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799 reviews from our community

Traveller rating
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    188
    53
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    14
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (115)
Date | Rating
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English first
Arlington, Tennessee
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

This place is clean and is perfect for a few nights stay. It is close to the airport and only a mile from local shopping and resturants. My room was very clean and spacious although it could use an update on decor for sure. I did not eat the breakfast but it looked like more than your average continental deal.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank CandiceandKyleW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindmillSuites-GM, Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this review, 3 April 2014
Dear CandiceandKyleW-

Thank you for taking time to write a review about your stay. We are happy to hear that you enjoyed your experience. We hope that in your future travels to Tucson you choose to stay at our property.
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San Diego, California
Level Contributor
158 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

We choose this hotel mainly for the location--close to family--and reputation for comfort and friendliness. North of central Tucson, it's not particularly convenient to the university or downtown, but it's part of a very pleasing plaza with good shops and restaurants. Our room--I think they're all suites--was very spacious and well-designed, and included a kitchenette; for shopping, Trader Joe's is across the street. Everything about the room was pleasing except the TV--it worked fine, but it's an old model and was situated in an awkward spot in relation to the furniture. The room was quiet and clean, the beds comfortable, the complimentary breakfast much better than average. And the price was reasonable. The hotel lacks a bar and restaurant, but the plaza provides these, just a few steps away.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindmillSuites-GM, Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this review, 3 April 2014
Dear actempe--

Thank you for taking the time to write a review about your stay. We are happy to hear that you enjoyed your stay. We look forward to your return to our property the next time you visit family here in Tucson.
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Rosemont, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 30 March 2014

I stayed at Windmill Suites a few weeks ago and enjoyed my stay very much. The staff was very helpful; the place was clean; and I enjoyed the breakfast. I was traveling on business and appreciated its easy access to the Tucson airport but far enough away that it was quite quiet. I liked that we were in a shopping area with restaurants. The view of the Catalina Mountains made it a lovely place to be. I'd love to return for vacation.

Room Tip: My room was facing the parking lot but the nights were very quiet.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindmillSuites-GM, Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this review, 3 April 2014
Dear Helen M--

Thank you for taking the time to write a review about your stay at our hotel. We are delighted to hear that you had such a great experience. We hope that you come and stay with us the next time you are in Tucson.
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Mississauga
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 21 March 2014

This isn't a bad place, it is clean, functional. Ring ring, it's the 90s calling, they want their televisions back, although on the channels provided there is nothing worth watching. It's on the outskirts of town, so if you want to be able to walk to interesting places, go somewhere else. Breakfast is a zoo, this is a large hotel and there are maybe 8 tables for breakfast, so people scatter far and wide precariously holding their breakfast on paper plates trying to find a place to sit.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MississaugaMonk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindmillSuites-GM, Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this review, 22 March 2014
Dear MississaugaMonk

Thank you for taking time to write a review about our hotel. This summer we will be renovated. We hope that in your future travels to Tucson you will re-visit our newly renovated hotel. Thank you for your time and feedback.
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Pennsylvania
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 19 March 2014

I would actually rate this a bit below average, but that's not an option.

Accommodations are basic and the room we stayed in was very plain. Breakfast was included but the buffet is very poorly laid out so that everyone is doubling back to find what they need. The big plus was the friendly staff.

We were in an accessible room. The rod for hanging clothes was very high; anyone using a wheel chair could not have reached it. Then there was a shelf splitting the space, so nothing longer than a short shirt could fit.

There was a plumbing problem while we were there, with scalding hot water coming from all the faucets. I didn't feel that management handled the situation as well as they could have, although they did adjust the charges at the end of our stay.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank avjva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindmillSuites-GM, Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this review, 22 March 2014
Dear avjva

Thank you for taking the time to write a review on your stay at Windmill Suites. We will be renovated this summer and are looking forward to all of the changes to come. Our staff will be recognized for a job well done. We hope that in your future travels to Tucson you will see re-visit our remodled hotel.
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Durango, Colorado
Level Contributor
61 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 16 March 2014 via mobile

I have stayed at Windmill Suites many times but decided to finally write a review because I have had a consistent disappointment with the staff. I will characterize them as unaccommodating. I merely asked if I could have a later check out due airline flight issues, and I immediately received "attitude" from the front desk clerk that I needed to be out of the room by 12 noon. I asked if that was the best she could do and she said 12:30 was the latest. I felt unwelcome by her response and was able to depart by 11:40 am. Check out is 11am.
I have to agree with another reviewer who said that cookies are made in the afternoon, but kept behind the front desk and not offered to guests. I checked in late in the day and was not offered cookies nor told where I could find the complimentary coffee, tea and chilled water.
The decor of the rooms has not been updated since the hotel was built and I noticed frayed edges to the outdated forest green carpet. I love the location of this hotel as it is near a wonderful river trail you can jog, walk or bicycle on. There is a Trader Joes nearby and on the weekends a delightful farmers market is held in the courtyard of St. Phillip's Plaza. So many wonderful aspects of this property, the hotel just needs to train the staff to treat guests without "attitude".

Stayed March 2014
Helpful?
Thank BeachMtnDesert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindmillSuites-GM, Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this review, 22 March 2014
Dear COTraveler44

Thank you for taking the time to write a review on your experience at the Windmill Suites. We appreciate the feedback. We are in a great location with several shops in walking distance. We hope that in your travels to Tucson you re visit our property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Tucson/St. Philip's Plaza University

Property: Homewood Suites by Hilton Tucson/St. Philip's Plaza University
Address: 4250 North Campbell Avenue, Tucson, AZ 85718 (Formerly Windmill Suites of Tucson)
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Tucson
#10 Romantic Hotel in Tucson
#17 Family Hotel in Tucson
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Homewood Suites by Hilton Tucson/St. Philip's Plaza University 2*
Number of rooms: 122
Official Description (provided by the hotel):
All-suite Tucson, AZ, hotel near the University of Arizona Located less than five miles from the University of Arizona's main campus, Homewood Suites by Hilton(R) Tucson/St. Philip's Plaza University places guests near sporting events and cultural attractions. This extended-stay hotel in Tucson, Arizona, is set in the beautiful St. Philip's Plaza in the Catalina foothills, with wonderful shopping and dining options just steps away, including a weekend Farmer's Market featuring Southern Arizona's largest market devoted entirely to locally grown and manufactured products. Our Tucson hotel by Rillito River Park offers 12 miles of riverside trails. Enjoy easy access to Arizona-Sonora Desert Museum and Biosphere 2. Corporate travelers will appreciate our proximity to Honeywell, Raytheon, Ventana Medical and the University of Arizona Medical Center. ... more   less 
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Also Known As:
Windmill Suites Of Tucson Hotel Tucson
Windmill Inn Tucson
Homewood Suites By Hilton Tucson/St. Philip's Plaza University Arizona

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