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Crossland Economy Studios - Tucson - Butterfield Drive
Ranked #33 of 47 Speciality Lodging in Tucson
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74 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Tucson, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 March 2013

my husband and I just needed a hotel for a few nights while we had our tile in our house done. This hotel offered everything we needed....laundry room onsite, wifi, vending machines and a room with a kitchen. It was a home away from home. The staff was very helpful.

  • Stayed March 2013, travelled as a couple
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Helpful?
1 Thank Gabby S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan L, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review, 25 March 2013
Thank you so much for taking the time to share your thoughts about your stay at Crossland Economy Studios-Tucson, AZ. We appreciate the feedback and are glad that we were able to be "your home away from home" as that is our primary objective for all the guests who stay with us! Please do not hesitate to call us to book your future reservations anywhere in the country and Canada. Our staff will be delighted to help you! Thank you once again!
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Seattle, Washington
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 February 2013

I would not stay here again. This hotel name should not be associated with Extended Stay America. Because of the Tucson location I will never consider staying at another Crossland Economy Studios. Beds are rock hard. Sheets are dingy and dirty looking. Pillows are sweat stained. Bedspread have cigarette burns. TVs have lines in the screens and volume goes down unexpectedly (don't expect more than 10 channels). Ants in the kitchen and bathroom (housekeeping sprayed, but left the dead ants). Showers are warm at best. Peep holes in doors are missing and plugged with paper towels. Lamp shades are cracked and broken. Maintenance doesn't fix any problems. Several weeks housekeeping didn't vacuum and sweep, wipe down sinks and counters, or make the bed (non the less change the sheets) . Rates promised by the front desk and management aren't kept as they promise. This is by far the worst hotel I have ever stayed at.

  • Stayed January 2013, travelled on business
    • Value
    • Location
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Helpful?
1 Thank Ryan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan L, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review, 22 February 2013
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was unsatisfactory. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you have any additional feedback, please reach out to me at tbu@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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Tucson, Arizona
Level Contributor
3 reviews
Reviewed 15 February 2013

I'm not one for writing reviews; however Crossland Economy Suites is deserving of a response regarding my stay.

Once again, the Management; Dan G., and his staff go above and beyond the meaning of "Customer Service." They are truly exceptional in everything from the front office to the cleaning staff.

If you need to be away from home, for any amount of time, you can't go wrong when you book a reservation at this location.

I could go on and on relating my experiences regarding my stays but the best way to enjoy Crossland is to experience for yourself...you can't go wrong.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bruce-Anthony A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan L, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review, 20 February 2013
Thank you for your kind words about your stay at Crossland Economy Studios. Our staff was happy to hear how pleasant your stay has been. Please feel free to let us know we can help you with future stays at our many Extended Stay America locations throughout the country and Canada. Once again, thank you so much for your review.
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Tucson, Arizona, United States
1 review
Reviewed 10 January 2013

We stayed at Crosslands for 3 nights while our house was being cleaned up from a broken water pipe. The room was clean,had a kitchen area, utensils, so we cooked a lot and enjoyed our "home away from home". No cleaning services unless you stay for a week but we knew that when we checked in at the front office. It was a small room but very practical. Staff was very helpful and friendly. I highly recommend Crosslands! Nothing fancy but a good value for your money.

  • Stayed December 2012, travelled with family
    • Value
    • Location
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Helpful?
Thank Ashley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan L, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review, 14 January 2013
Thank you for taking the time to write a review of your stay at Crossland Economy Studios- Tucson. It's great to hear that the staff was helpful and did great job at creating a "home away from home" for you. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 January 2013

During my lenthy stay here at the Crossland Hotel, at one point a security issue did develop, in which one desk clerk here did not take the incident seriously. However, when I brought the problem to the attention of the manager, Dan, he resolved the matter promptly and with appropriate concern for hotel guests. The service here at the Crossland Hotel from all departments, including housekeeping, security, maintenance and management, continues to measure up to a very high standard of excellence.

gordongreen

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gordongreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan L, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review, 11 January 2013
I would like to personally thank you for taking time out to write such wonderful things about your experience at Crossland Economy Studios-Tucson. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. I am glad we make you feel at home! We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays. Once again, I and the entire staff at our hotel thank you for your very kind words.
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Champaign-Urbana, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 January 2013

Husband and I needed a place to crash after a New Year's party and with the way every other hotel skyrocketed their prices for the night, we were happy to find Crossland had not.

--We got a single double bed room, the bed was plenty large enough for the both of us (it's only slightly smaller than a queen). The blankets on the bed were thin, but clean and more than able to keep us warm. The mattress was very firm, which I liked, but my husband prefers soft mattresses, so he hated it. The mattress also made a ton of noise whenever one of us moved. The pillows were of medium firmness and nice and a fluffy.
--Heat/AC unit is in the room so you can control it.
--The room has a two burner stove, microwave, coffee pot, mini fridge with freezer, cutting board, pot and pan, plates, bowls, silverware, can opener, ETC...Just the basics for a little kitchenette, which was great since we got to make our own breakfast in the morning (saves money!).
--There's a small open closet by the bed with extra towels placed in it.
--The bathroom contained two sets of body and hand towels as well as two wash clothes. There was another towel to serve as a mat in the shower. Soap for the sink and shower were provided. There are also extra toilet paper rolls in the bathroom if you needed. There was only a shower unit (no tub).
--One thing I wanted to note was while the room itself was totally spotless and clean, the shower needed to be rinsed & cleaned a little better. There were hairs and fibers on the bottom of it.
--The room has an older television with basic cable channels, I believe there was also some paper per view options available.
--We had a single table/desk with one chair, a single nightstand, and a dresser in the room for furniture. The walls were also bare except for one picture above the bed, but I think that would be good for an extended guest who may need to use the walls to tape up pictures, papers, ETC
--We also saw coin washer and dryer units down with the ice and vending machines, so you can do laundry.
--Yes, trains do go by every half hour or so, however, that is in no way, shape, or form the hotel's fault (in fact, you can hear the trains from all of the hotels in the area). My husband, who is an extremely light sleeper, had absolutely no issues sleeping through the trains.
--The gentlemen at the front desk in the morning when we checked out was very polite and funny. The young lady who had checked us in the night before seemed a little bored and underwhelmed (but maybe this was because she was working on New Year's Eve).
--You set up your house keeping needs (there's cards in the room explaining everything).
--It put us at only a 10 minute drive from where our party was on Broadway and only a 15 min-ish drive from the Tucson Mall, which was very nice.

Overall, it's a nice hotel. Nothing fancy, but very straightforward and well priced.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SnufflesandHuggles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan L, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review, 5 January 2013
It was very kind of you to for take the time to publish such a positive review of your stay at the Crossland Tucson - Butterfield Drive. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. As you know, our unique suites are designed with you in mind. Offering amenities like a refrigerator, stovetop, in-room wifi access, personalized voicemail, and on-premise laundry in exceptionally priced rooms has led us to be the premier extended stay option in the industry. And with guests like you, we will continue to thrive.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crossland Economy Studios - Tucson - Butterfield Drive

Property: Crossland Economy Studios - Tucson - Butterfield Drive
Address: 4800 S Butterfield Dr, Tucson, AZ 85714-3405 (Formerly Crossland - Tucson)
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #33 of 47 Speciality Lodging in Tucson
Price Range (Based on Average Rates): £
Hotel Class:2 star — Crossland Economy Studios - Tucson - Butterfield Drive 2*
Number of rooms: 117
Official Description (provided by the hotel):
Welcome to Crossland Tucson - Butterfield Drive. We're located right off of Interstate 10 and across the street from the Tucson Expo Center. Our hotel is just 4 miles from Tucson International Airport. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more   less 
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Also Known As:
Extended Stay America Tucson
Crossland Economy Studios - Tucson - Butterfield Drive Arizona

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