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“Dec 20 & 21 2013”

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Comfort Suites at Tucson Mall
Ranked #67 of 128 Hotels in Tucson
Certificate of Excellence
Phoenix, Arizona
1 review
“Dec 20 & 21 2013”
2 of 5 bubbles Reviewed 23 December 2013

Clean and neat however: shower head leaked, tub made noise when you got in; exhaust fan loud; hole in wall behind room door; screw holes in wall next to vanity. Requested a quiet room: Hall quieted down at 11P.M. Fri; and 2:30 A.M. Sat. Breakfast Sat was good; Sun tried 3 times but no seats. All in all: poor maintenance; special request ignored - not a good experience -- will not be staying there again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hikerguy2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FocusHospitality, Director of Sales at Comfort Suites at Tucson Mall, responded to this review, 30 December 2013
Dear hikerguy2013,

We are very sorry to read that your stay was not pleasant. We have investigated the issues and are working with our team members to ensure future guests do not experience such incidents. Thank you for taking the time to share your experience. It does help us to improve our guest's stays. We hope you will reconsider another visit to our hotel. We hope for the opportunity to show our true service and product quality.

SueAnn Lemon
VP Sales and Marketing
Focus Hospitality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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121 reviews from our community

Traveller rating
    35
    46
    27
    11
    2
See reviews for
35
35
11
27
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Wittmann, Arizona
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 November 2013

I recently spent a weekend in Tucson (attending a dog show) and stayed at the Comfort Suites at Tucson Mall. The staff was awesome. I can't single one out, they were ALL great. The facilities are clean and up to date. I even had a walk-in shower! I travel with a service dog and Skye was welcomed warmly. The breakfasts were a bit different each morning and all were good. The ring times for my dog Murphy were very early in the morning, and the staff made sure I had breakfast before I had to leave for the dog show grounds even though the breakfast times were not yet "open". All in all, my stay was fantastic. As an older woman traveling alone with a service dog, my Comfort Suites experience topped all my expectations. Thank you CS and staff for a very enjoyable stay. I definitely will stay there again when I come to Tucson in the future.

Room Tip: My room was a handicapped room on the first floor. It fit my needs perfectly. The walk-in shower w...
See more room tips
  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Linda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FocusHospitality, V.P. of Management Company at Comfort Suites at Tucson Mall, responded to this review, 19 December 2013
Dear Linda L,

Thanks so much for taking the time to review our hotel. We're all so pleased to know that you enjoyed your visit. It was a great pleasure to have you stay with us. We certainly hope to welcome you back in the near future.

Sincerely,

Sue Lemon
V.P. Sales and Marketing
Focus Hospitality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arizona
Level Contributor
291 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
2 of 5 bubbles Reviewed 13 November 2013

I needed a quick spot to stay for a procedure the following day. I arrived at the hotel, was checked in to the last room on the top floor corner. Property wasn't full. What a night! The A/C unit sounded like a road grader, the wallpaper was peeling, the sprinkler head was broken over t. The mattresses sank. The water pressure, water saver egg or something else relegated the water to a dribble. BEWARE: The shower is a disaster waiting to happen. There doesn't appear to be anti slip strips on the bottom and there is one grab bar located very low. Upon leaving, I found out that most of the entire 3rd floor was under renovation! Doors wide open, stuff piled in the hall, a crews doing sheetrock and other work. I'm more tha a little peaved that the venue didn't give me or the booking agency a heads up that renovation was in progress. That is going to hurt my decision to stay stay at this brand property again.

Room Tip: Ask for a newly renovated room!
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank retdeltee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FocusHospitality, V.P. of Management Company at Comfort Suites at Tucson Mall, responded to this review, 19 December 2013
Dear retdeltee,

Thank you for taking the time to review our hotel. I am so sorry your stay was much less than wonderful. Through our renovation, we managed to keep our guests away from the areas of renovation. Clearly we failed to do this with your visit. We sincerely apologize! I do want to share that the hotel's renovations will be complete next week. The entire hotel has transformed into a beautiful, calm and quiet hotel. Our entire teams hopes for an opportunity to welcome you back to experience a truly wonderful stay. Thank you for your time.

Sue Lemon
V.P. Sales and Marketing
Focus Hospitality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
586 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 bubbles Reviewed 31 October 2013

Another Choice location that's initially difficult to find but is convenient to get around town while you're there. Again, the TP and facial tissue are less than great. Basic breakfast offerings. The staff was helpful with printing from the internet.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank suburban-countess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy, Texas
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 23 October 2013

My family and I truly enjoyed our stay at this facility. It was in a great location. It was close to many great things to do. The staff was professional yet very personable, everyone greeted us with a great smile.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lori W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
95 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 7 October 2013

It is your basic Comfort Inn, but staff makes it great. Check in was amazing. Although we did arrive pass business hours, Luis stuck around and made sure everything was fine. Luis was amazing and went above and beyond being helpful. Not only all of our requests were accommodated, but totally anticipated any additional needs and requests. Super nice guy.
Hotel is conveniently located adjacent to shopping and dining. Our group loved it here. We would come back anytime.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nostalgia212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, Costa Rica
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 30 September 2013

I decided to book this hotel because it was conveniently located. Very close to the mall, restaurants, major attractions and to the center of town. The receptionist was polite and check-in was done quickly. The reception area is cleaned and polished. My room was located on the first floor. The room was large, equipped fairly well, looked clean but there was a slight moldy smell. Internet connection is fast. Air conditioning unit is not wall controlled. Carpets definitely need to be changed. I could hear the guest on the upper floor walking around all night and moving around on his/her noisy bed. Just before I went to bed I decided to do something I normally do at hotels. I pulled off all pillow cases and inspected the pillows. Disgusting! Absolutely disgusting! All pillows were stained with God knows what. There were brown, green and yellow stains all over. I slept on a rolled up towel and the pillows were thrown on the floor. Breakfast however was nice and the lady that was around the bk area was friendly. The gym is miniscule with 3 or 4 running machines. Pool is small – perfect area for a sunbath. Upon check-out I handed in the paper survey that was in the room and told the receptionist about the dirty old pillows and he just muttered that they will be renovating. Which to me should not be an excuse at all. I remember staying at a Comfort Inn in Orland and that was a really good hotel.

Room Tip: Spend the extra money for a suite.
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  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank O_SanJose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites at Tucson Mall

Property: Comfort Suites at Tucson Mall
Address: 515 West Automall Drive, Tucson, AZ 85705-6008
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Family Hotel in Tucson
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites at Tucson Mall 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
The all newly renovated Comfort Suites® at Tucson Mall is centrally located one block west of the Tucson Mall, and is near several popular points of interest including University of Arizona and downtown Tucson. Our guests enjoy the convenience of walking to a great variety of dining and shopping venues. And a short drive to Interstate 10 will get you to Tucson area attractions easily and quickly.All new suites include spacious sitting areas with queen-size sofa sleepers, desks or tables, coffee makers, microwaves, refrigerators and laptop-compatible safe. Complimentary wireless internet access keeps you connected and premium TV channels on a flat panel television are offered for your entertainment. For a truly leisurely stay, take advantage of the suites with whirlpool bathtubs.Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites at Tucson Mall the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast.In addition to free breakfast, we offer free wireless high-speed wireless Internet access, free local telephone calls, free weekday newspaper, new fitness center and an outdoor heated pool with whirlpool.In addition to free WI-FI, business travelers will appreciate conveniences like access to copy and fax services. Business suites featuring spacious work desks, ergonomic chairs and two telephone lines are available. There are banquet and meeting rooms available to accommodate most events and business functions.The Comfort Suites at Tucson Mall is the best stay and best value for vacation getaways and business travel to the Tucson area. ... more   less 
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Also Known As:
Comfort Suites At Tucson Mall Hotel Tucson
Comfort Suites Tucson Mall
Tucson Comfort Suites
Comfort Suites At Tucson Mall Arizona

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