We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Tired. Needs a facelift.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Westin La Paloma Resort and Spa
Ranked #19 of 129 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
Reviewed 16 October 2011

We booked a girls weekend and were really excited to stay here. Ten years ago as students at the U of A, this was THE place. Not now! The doors to the hotel room were filthy. Upon entering, the room smelled terrible. Bathroom is a throw back to the early 90s. Needs updating. My friend used the bathroom and the toilet flusher fell off! I used the safe and it locked my stuff in that it wouldn't budge when I tried opening it. Kept saying error. The only smooth process was checking in and eventually checking out. Such a disappointment! Not worth it. Dont waste your money. Westin needs to seriously upgrade this place. Really.

  • Stayed: October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank emilyb425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded 18 October 2011

Thank you for your posting. I am truly disappointed that your weekend was not what you expected. I hope you would choose La Paloma on your next visit to Tucson to see that this is not representative of the Westin La Paloma. I wish you continued safe travels. Remain well, Jonathan Litvack, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (2,848)
Traveller rating
Traveller type
Time of year
Language

2,156 - 2,162 of 2,848 reviews

Reviewed 16 October 2011

The housekeeping here exceeds expectation. They really go out of their way to make your stay really nice.. My daughter had gone to the zoo with her cousins. On the way back they were really tired. There was a housekeeper Rosemary Sanchez who had clocked out already and was on her way home. She was driving the golf cart and even though she was off the clock, she took her time and drove my daughter and cousins on the golf cart back to the room. The next day, she sent complimentary candy, soda, and popcorn to thank my daughter for remembering her name. She was super awesome!

Room Tip: Ask for a king size bed, the queen size bed is too small.
See more room tips
  • Stayed: October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Raquel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded 18 October 2011

Thank you for posting how Rosemary made your family’s stay special. We hope to see you back to Tucson and La Paloma very soon. I wish you and your family continued safe travels. Remain well, Jonathan Litvack, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2011

My wife and I recently traveled to Tucson for our anniversary and stayed at the Westin La Paloma! Dawn at the hotel set us up with a big surprise as we were greeted with a bottle of wine and chocolate covered strawberrys in our room upon check in. This special attention to detail made the weekend that much better.

Room Tip: Ask to face the golf course/mountain
See more room tips
  • Stayed: October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chibears04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded 18 October 2011

Happy Anniversary and thank you for choosing The Westin La Paloma Resort & Spa as your Anniversary destination. We hope to see you for your next special occasion. I wish you and your wife continued safe travels. Remain well, Jonathan Litvack, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2011

Last week I had the pleasure of staying at the Westin La Paloma in Tucson for the second time. We were part of a large conference with over 500 attendees and this hotel was absolutely perfect for the conference!! There was plenty of space in the beautiful hotel for all of the attendees. The staff was always very helpful and had great attitudes while doing their jobs.
In preparation for the trip, I had to make the reservations for our group of 8. Dawn Glass (Senior Group Reservations Coordinator) was very helpful in making the reservations and she was always patient when handling the many changes our group had. She would reply to my emails quickly and take care of the issues immediately. Last year when I had my first trip to this hotel, it was a short family trip. I know had a different experience to compare it to and whether it be for business or pleasure, I would highly recommend the Westin La Paloma.

  • Stayed: October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Luckystar775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded 18 October 2011

Thank you for posting about your conference at The Westin La Paloma. Our attention to detail along with the spacious meeting rooms always creates the atmosphere for a great conference from start to finish. We look forward to hosting your convention for a 3rd year. I wish you and your family continued safe travels. Remain well, Jonathan Litvack, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2011

We hosted our event at the Westin La Paloma Resort and I was blown away by the level of service that I received from my banquet attendant, DeAnn! She was amazing. She was fast, courteous, very attentive, and overall AMAZING!!!!!! She provided such great service, I had to take some time to share for the first time on this website. Her 23 years with the resort truly exemplified the company's commitment to their team members! THANK YOU WESTIN!!!!! She was FABULOUS and made my evening!!!!!

  • Stayed: October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ter760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded 18 October 2011

Thank you for the glowing commendation of DeAnn. We have her and many more, both tenured and new associates, ready to welcome you back to La Paloma. I wish you continued safe travels. Remain well, Jonathan Litvack, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2011

My company uses La Paloma for Group Meetings as we have clients and people who are part of our company fly into Tucson for business. The hotel is so accommodating and will do anything for us. Dawn Glas is wonderful and I suggest anybody who has group planning to use her and she is the greatest at customer service!

  • Stayed: October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lisa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2011

We recently booked several families via Dawn Glass of La Paloma group reservations department while attending a local soccer tournament. Dawn went above and beyond in her communication, and attention to the requests of the many families. The stay at the resort provided an enjoyable time for both the younger and older members of the group. The swim up bar and water slide were a hit for all. The valet attendants sent our full load off each day of competition with a smile and water in hand. The view was beautiful, and the amenities provided a nice respite from the match play. This destination was new to several of us attending, and as a group we agreed, we will look forward to a return.

  • Stayed: September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank soccermom110105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded 18 October 2011

Thank you for choosing The Westin La Paloma Resort & Spa for your stay during the soccer tournament. We provide plenty of amenities for all ages and activity levels. We hope you will have a chance to return for another sporting event or just for some time to play golf or tennis. I wish you and your family continued safe travels. Remain well, Jonathan Litvack, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Tucson hotels
0.8 mi away
Embassy Suites by Hilton Tucson Paloma Village
15.1 mi away
White Stallion Ranch
White Stallion Ranch
#1 of 129 in Tucson
804 reviews
3.9 mi away
Loews Ventana Canyon Resort
Show Prices
Show Prices
Show Prices
0.5 mi away
Hacienda Del Sol Guest Ranch Resort
10.4 mi away
JW Marriott Tucson Starr Pass Resort & Spa
5.5 mi away
Hilton Tucson El Conquistador Golf & Tennis Resort
Show Prices
Show Prices
Show Prices

Been to Westin La Paloma Resort and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Westin La Paloma Resort and Spa

Address: 3800 East Sunrise Drive, Tucson, AZ 85718-3302
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tucson
#7 Top resorts Hotel in Tucson
#7 Spa Hotel in Tucson
#9 Green Hotel in Tucson
#10 Luxury Hotel in Tucson
#11 Romantic Hotel in Tucson
#15 Family Hotel in Tucson
Price Range: £143 - £281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Official Description (provided by the hotel):
Experience the newest level of luxury in the Southwest at Tucson's iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $305 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort's renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177a€™ Sidewinder water-slide; 27 holes of Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; WestinWORKOUT Fitness Center; Kids Club; and 8 exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hotels.com, Splitty, Expedia, TripOnline SA, Ebookers, Evoline ltd, HotelsClick, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Westin La Paloma Resort and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin
Westin La Paloma Resort And Spa Tucson, Arizona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing