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“Amazing Staff: Should” 5 of 5 bubbles
Review of Westin La Paloma Resort and Spa

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Westin La Paloma Resort and Spa
Ranked #16 of 128 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing Staff: Should”
5 of 5 bubbles Reviewed 31 October 2013

Let me just start by saying - Right now I'm planning my wedding and if I didn't live in Illinois, I would have it here.

We are just finishing up a week of conferences here at the Westin and everyone has been amazing. We had a 1 week window to organize 3 days worth of conferences for 300+ people and they did it flawlessly. Angela was a pro at organizing the banquet events and she gave us really great logistical advice on how to set up the workstations to efficiently collect documents, distribute T-Shirts, etc. Peter and Kyle were excellent banquet managers that were very attentive to all our needs and adapted to changes as the events progressed throughout the day. Aaron and Rob helped me sort out all the rooming list issues especially as we coordinated many new incoming people. And Glenn the GM was check on us in the mornings before the events and in the evenings after the events.

Green Features: They have a green policy which allows you to get a $5 coupon in when you hang
  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jonathan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, 1 November 2013
Thank you for sharing how we excelled in creating an amazing conference for you in such a short time. As I read the multitude of names, I’m proud to see so many of our team listed and then humbled to read my own name. Even though we may not be an option for your wedding, we are a perfect destination for the honeymoon! Congratulations on your wedding and hope to see you and your Bride in the near future. Be well, Glenn Sampert, General Manager
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2,693 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (763)
Date | Rating
  • Dutch first
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English first
Wisconsin
Level Contributor
60 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 30 October 2013

The hotel is wonderful. The views of the foothills/mountains are worth the price alone.
The beds are the typical Westin lovely sleeping experience. They have thought of all the amenities in the rooms and around the grounds.
The only reason why I can't give this resort 5 stars is because the restaurant isn't up to the excellence of the rest of the experience. The food isn't special or tailored to the region.
I was expecting better.

  • Stayed October 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Othello36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline M, Manager at Westin La Paloma Resort and Spa, responded to this review, 3 November 2013
We are pleased to learn that you enjoyed your visit to The Westin La Paloma. The Catalina Mountain views are truly one of the assets of the resort, as is normally the case with the menu at AZuL. Please know that Chef Russel Michel is passionate about Farm to Fork cuisine and will change the menu to fit the seasons. Should you choose to return to The Westin La Paloma, we hope you find the new menu to be more satisfying.
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Spokane, Washington, Usa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 October 2013

We absolutely love this hotel. Our son is a student at the University of Arizona. We will most certainly stay at this beautiful hotel each time we visit Tucson. The grounds are beautiful; the rooms amazing; the staff so helpful and polite, and we were treated to a bottle of champagne and chocolate covered strawberries -- a wonderful surprise!

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Terri C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, 1 November 2013
I look forward to seeing you return to La Paloma for your visits to see your son. We have the complete package of location, accommodations and service. Our staff will certainly remember you and will continue to surprise and delight you during every stay. Be well, Glenn Sampert, General Manager
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 29 October 2013

What a fabulous hotel! The grounds are beautiful and the staff was lovely. We very much enjoyed our stay and will certainly be back. Any small issues we had were resolved timely. Special shout out to Cortez at the Azul restaurant for entertaining us during dinner and a shout out to Joe who drove our shuttle and for recommending the fish tacos (and the most amazing ice cream sundae) at a local establishment.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Airila80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, 1 November 2013
Thank you for sharing your sentiments of your visit to The Westin La Paloma Resort & Spa. I look forward to having you return to enjoy an evening by the AZuL fire pits this winter. Our staff will be smiling ready to welcome you back. Stay well, Glenn Sampert, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 October 2013

The staff at the Westin La Paloma was amazing. I felt like a VIP upon my arrival! Needless to say I am far from a VIP, after crying all the way through security because this was the first time leaving my young baby at home, I arrived with running mascara, in need of rest. Jose coordinated with the staff to have someone pick up my breast milk daily to put in a freezer!

Jennifer, a waitress at Azul, had her manager go and "OPEN" the Starbucks after hours to make a cappucino, because they were having trouble with the espresso machine at the restaraunt!

The manager of the pool bar/snack area hand crafted an ice coffee for my colleague and I ~ and ice coffees are not even on the menu!

Marilyn, at the Red Door Spa, gave me an amazing massage, spent extra time making sure I was relaxed and was very attentive to my problem areas!

Jesus assisted me to my car the last day, helped me load everything and even gave us a "cart ride" back to our room after I realized I had forgotten something.

The grounds are beautiful and the pool is AMAZING! You feel so relaxed the moment you walk in. The lobby is spectacular and it even SMELLS relaxing.

My colleague worked with the concierge in scheduling a one-on-one guided hike of the Catalina Mountains! She organized everything for her!

Room Tip: Mountain view is quiet and restful, pool view ALSO has an amazing mountain view, and hte pool ground...
See more room tips
Green Features: Even though we "chose to go green" we had anything we needed as far as service to our room .
  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mistydenise15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, 28 October 2013
Thank you for sharing your praises of our associates. As this was a trying time for you, with being the first time away from your baby, I am delighted that we were able to provide you with a relaxing, soothing atmosphere. Our staff is intuitive to our guests, ready to craft the perfect experience for both business and pleasure. As you noted, they have both the knowledge and the desire. I hope you may return in the future to enjoy precious moments together with your family at La Paloma. Be well, Glenn Sampert, General Manager
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Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 October 2013

Dear William Arce and DeAnn:
It was a pleasure to meet you both during my recent business trip and I can't thank you both for exhibiting such gracious customer service to me in the dining facilities during my visit. You both went beyond the call of duty by accomodating my dietary request for extra veggies and fruits for my entries to make the US Surgeon General proud of the serving portions you delivered. My tummy was extremely pleased with your generous actions for you added that extra touch to make my trip very memorable. Gracias and thank you once again.
Elizabeth P

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank elizachile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, 23 October 2013
Thank you for sharing your sentiments of the service William and DeAnn provided for you during your recent visit. I am just as pleased as they are to read your compliments. I would like to have you return to La Paloma to relax and rejuvenate to continue your healthy lifestyle. We will be here ready to serve you more delicious and healthy culinary delights. Stay well, Glenn Sampert, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 20 October 2013

I was staying here to attend a family wedding. The property is beautiful, located in the foothills of the mountains just north of Tucson, with breathtaking views of the mountains and surrounding desert. The wedding and reception were both held on the property, and everything went perfectly. I was not involved in the actual planning of the ceremony, but I was told by those who were, that the staff was outstanding and went out of their way to accomodate all the wedding guests. The food at the reception was delicious, and again the service was excellent! I would highly recommend this resort to anyone planning a large gathering, or just as a romantic weekend getaway!

  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Greg1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, 23 October 2013
Thank you for sharing and recommending The Westin La Paloma Resort & Spa for a family gathering as well as a quiet getaway for two. There are many anniversaries celebrated every year that began with a beautiful wedding at our Resort. I look forward to having you return for a vacation and begin a tradition of your own. Be well, Glenn Sampert, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westin La Paloma Resort and Spa

Property: Westin La Paloma Resort and Spa
Address: 3800 East Sunrise Drive, Tucson, AZ 85718-3302
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tucson
#6 Top resorts Hotel in Tucson
#7 Spa Hotel in Tucson
#8 Green Hotel in Tucson
#9 Luxury Hotel in Tucson
#11 Romantic Hotel in Tucson
#15 Family Hotel in Tucson
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Official Description (provided by the hotel):
Experience the newest level of luxury in the Southwest at Tucson's iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $305 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort's renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177a€™ Sidewinder water-slide; 27 holes of Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; WestinWORKOUT Fitness Center; Kids Club; and 8 exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 
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Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin
Westin La Paloma Resort And Spa Tucson, Arizona

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