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Westin La Paloma Resort and Spa
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Reviews (2,926)
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1,779
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All reviewsswim up barred door spagolf courseheavenly bedadult poolpool areatennis courtsbeautiful propertycatalina mountainsmain buildingself parkingfitness centermountain viewthe entire stafftucson areasabino canyonpools
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1,505 - 1,510 of 2,926 reviews
Reviewed 16 February 2014

This is a typical convention and meeting hotel. It's large and service is disinterested and largely disorganized. We were given a room that hadn't been cleaned and then moved twice after that. The breakfast at Azul was awful and not worthy of any SPG property. It was particularly disappointing given the great food in Tucson proper. On the plus side, the rooms are large and the pool area attractive. Added note, beware the Murphy bed, it was really uncomfortable.

  • Stayed: February 2014, travelled with family
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Thank S D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2014

This place was awesome. Customer Service great. Gave us choices of building and told us advantages of each. Stayed in building a couple up from pool with balcony that had mountain view. The BEST part was the five swimming pools and jacuzzi's ALL heated!!!! I am a water nut and this was fabulous. They even had a really tall tube slide which was GREAT for adults, fast and fun and warm too. It was open ALL the time. Usually water slides always are closed for some reason or another yet this one was manned even when no one was there. Swim up pool bar. The pool bar service included 18% gratuity which is a little steep but guess they need to make $. Free self-parking and not a far walk at all. The in house restaurant/bar had good bar food choices. The restaurants available down about 1 mile have everything you could want: Sports Bar, Italian or pizza, outdoor patio eating. They even have a free shuttle service.

  • Stayed: January 2014, travelled with friends
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Thank brbuzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded 17 February 2014

Thank you for sharing. We can’t wait to have you back to our pools enjoying the sun and slide. Be well, Glenn Sampert, General Manager

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Reviewed 16 February 2014

Our family is still enjoying this resort as I write this review. We are here for Valentines weekend. The resort is beautiful the minute you enter the main driveway. Checkin was quick n pleasant. They had a golf cart follow us to the free self parking and then take you and your luggage to your room, which was very convenient. The room is very nice and clean - modern n updated with no tacky decor. In fact the whole resort was tastefully decorated throughout. We had Valentines dinner at Azul, also dinner in the lounge n lunches from Courtside Deli n poolside - all their food is fresh and very good. The pools are great. I love that theres 5 pool area n several jacuzzis. Thanh at the pool slide area was so sweet with our toddler. The chaise lounges are very comfy. What really stood out for myself and my husband was the level of the staff service, especially the managers. You see them in their suits throughout your stay and they acknowledge you and smile and check how everything is. They just seem really present and sincere. After dinner this evening, our 3 yr old wanted to do smores at the beautiful fire/water pit, we inquired at the lounge and Azul, but everyone appeared stumped about the request. A manager came out to meet with my husband and informed us that there were no smore kits as we were misinformed yesterday by a waiter who offered it to us. The manager said he would find out more - minutes later he came down with a bowl of marshmellows and skewers to make ado. We were really surprised the extra effort and care he went through just for marshmellows for our daughter. Most people do not go that extra effort especially a manager in our experience - our request would had ended at the first inquiry. This resort is 5 stars just for that experience!

  • Stayed: February 2014, travelled with family
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1  Thank plumeria21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded 17 February 2014

Thank you very choosing our Resort and sharing while you are enjoying our five star service. We love any opportunity to personalize our guests’ experiences. Stay well, Glenn Sampert, General Manager

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Reviewed 15 February 2014

From the moment we pulled up, friendly staff attended to our every need. Our room was spacious, nicely appointed and comfortable. The views of the desert and mountains...breathtaking. We especially enjoyed the pools. Of special note was staff member Alexa who made us feel like we were at home away from home. She had the perfect balance of warmth and professionalism. We would highly recommend this resort to anyone looking for comfort, beauty and a no-hastle get away.

Room Tip: Besides being a great destination in and of itself, the LaPaloma is within easy driving distance to all of the sites and locations of interest in Tucson. (we dined each night around the area)
  • Stayed: February 2014, travelled as a couple
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1  Thank mssrfoie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded 17 February 2014

I would like to thank you for sharing your review of our outrageously good views, service and pools. I certainly agree with you! Be well, Glenn Sampert, General Manager

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Reviewed 14 February 2014

Stayed for a week recently in a Deluxe King room (B-block, overlooking the adult pool). The resort has undergone a major facelift, with all rooms being completely re-done (to the tune of about $26K/room we were told) as well as the landscaping, pool deck and restaurant. First, the good news. The place looks magnificent. The rooms are spacious, the bathrooms fantastic (double sinks, separate shower stall, wood-grain tiles) and décor refreshingly modern. The pool area has been re-done with travertine, and a plethora of new, comfy loungers abound, ensuring no one has to fight for space. The workout area, pools, tennis courts and spa are all first rate, if an on-resort vacation is in your plans. They even have an outdoor, 25-yard lap pool. Fantastic!

Now the bad news. The place remains very noisy. Walls are thin (you can hear voices and TVs clearly), and unless you are on the top floor of the building, expect to hear the incessant thud of footsteps from above. Also, beware that “Mountain View” rooms in the E, F, G, H, and I blocks all face onto the noisy Sunrise Road that encircles the resort, as do C-block rooms that face the golf course. The resort also aggressively markets itself to medium-sized conventions. With no separate convention-gathering area, we were treated one night to an awful cover band entertaining a bunch of conventioneers in the adult pool area next to our block (the pool had also been closed since 12:30pm that day to allow set-up for the event). The resort charges a $20/day “resort fee” that covers local calls and Wi-Fi access. Be aware, though, that the WiFi is low bandwidth, and that you are limited to 3 devices (difficult when you’re a couple, each with iPads and notebook computers). Any more (bandwidth or devices) will cost more (it remains a source of aggravation to me that in 2014 hotels continue to charge for crappy Internet access).

We would stay again, but only for an event or work. The resort is nice enough, and staff are very friendly and helpful, but the hit-and-miss of the rooms, noise, and conventions make it a ‘pass’, given many other, better options in Tucson.

  • Stayed: February 2014, travelled as a couple
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1  Thank ParkerBordeaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline M, Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded 19 February 2014

Thank you for your detailed review, we are always encouraged by comments that allow us an opportunity to determine how we are best serving our guests, and any areas in which we may need improvement. Although we are thrilled that you found the resorts $35 million rejuvenation and amenities ‘first rate’, we regret that you did not enjoy every aspect of your stay due to the convention that was present on the property during your visit. Conferences expanding into the pool area is a rare occurrence. We will continue to strive to improve upon the balance between the experience for our leisure guests and conference attendees. Thank you for your valuable insights that will assist us in this goal.

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