We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Adequate, but not Luxury” 3 of 5 bubbles
Review of Westin La Paloma Resort and Spa

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Westin La Paloma Resort and Spa
Ranked #16 of 128 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Adequate, but not Luxury”
3 of 5 bubbles Reviewed 5 April 2014 via mobile

This hotel sprawls and we were fairly out of the way; a good 5 minute walk to the pools. Interior finishes were bland, though beds were new and comfortable. The facilities were integrated with an affiliated country club, which added to traffic and waits for some equipment.

Biggest gripe and word of warning is that despite being entitled to Internet both as SPG Gold and part of $20 resort fee, they restricted free internet to email and had up charges for streaming video. This is no question a deceptive trade practice.

Stayed April 2014
Helpful?
1 Thank Dan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, 9 April 2014
Thank you for staying with us Dan G and for your loyalty to Starwood Hotels & Resorts. I am sorry to hear that you didn't love our new decor, the goal of our recent $35M renovation was to incorporate our classic Westin design and also provide a sense of our south western heritage . I am also sorry that you felt we were not being 100% transparent with our internet services. All guests paying the resort service fee and SPG Gold members do receive 3 megs of bandwidth without paying additional charges. This is great for emailing and web browsing however if guests wish to stream video or HD video we do offer additional tiers of bandwidth for a few dollars more. We do hope to have you return again soon. Be Well, Glenn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,690 reviews from our community

Traveller rating
    1,678
    560
    246
    135
    71
See reviews for
649
637
110
912
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (762)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Anchorage, Alaska
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 April 2014

The service was excellent and friendly in every location of the resort. Thank you for a wonderful, relaxing stay. The staff is knowledgable and curteous offering assistance in all areas. The pools are a wonderful temperature and very clean. Thank you William for making me feel like a princess.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shari M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, 10 April 2014
You are most welcome. I’m delighted to read you enjoyed your stay and we will continue to treat you like a princess. I hope to see you back soon. Stay well, Glenn Sampert, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 April 2014

We stayed at this resort in 2011 and thoroughly enjoyed it. Since then it has undergone an extensive renovation and is even better. The room was beautiful. The bath had a double vanity and a separate shower. Even though the resort was fairly full at spring break, our room was very quiet and we didn't hear any of the other guests. The views of the Catalina mountains from the resort are just stunning. We have stayed at the Westin resort in Scottsdale, and this one is nicer and costs half as much. Also, there is tons to do and see in the Tucson area. Do yourself a favor the next time you visit Arizona and make the 90 or so minute drive from Phoenix down to Tucson and enjoy this great resort and save a bundle in the process.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Daniel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, 10 April 2014
Thank you for sharing your praises of La Paloma’s renovations. Tucson has so much to offer and we have the perfect location and amenities to complete a great stay for visitors to southern Arizona. Be well, Glenn Sampert, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hermosa Beach, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 April 2014

Enjoying my returns to Tucson even more! The renovations deserve applause and the customer service is effervescent. Kudos to Leah in the lounge for her welcome, friendly pour and breezy laughs. Great staffs happen from the top. Well done Westin!
Lyle S.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lyle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, 10 April 2014
Thank you! Leah and I look forward to welcoming you back to your Tucson oasis. Be well, Glenn Sampert General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flagstaff, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 April 2014

Our children treated us to a weekend at this resort for my 70th birthday and it was an outstanding event from the time we arrived to our departure 3 days later. The trip to to our room with the bell hop began our impression of the resort's high standards as he showed brought in our luggage, showed us the features of the room and encouraged us to drink the "free" water and always ask anyone for more when ever we wanted water.

We all gathered for lunch before beginning and our travels to Kartchner Cavern and at the end of a very declicious lunch, Chef Charlie had a birthday cheesecake delivered for me along with a tray of treats for everyone else. What a way to start our celebrations.

The whole weekend was just a repeat of our first impressions. Sunday Brunch was the best brunch we have had (and we've eaten many of them). Not only was the food outstanding, the variety and dessert portion sizes was perfect for sampling almost everything!!!

Every staff person we had contact with was friendly, helpful and accommodating, right down to storing our left over "Egees" in the freezer for our next day departure.

Can't wait to return. Cliff and Sandy

Green Features: Was very impressed with the number of recycle bins located around the grounds and in the rooms.
  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 904Sandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, 9 April 2014
Happy 70th Birthday! I have the privilege of congratulating you twice. I know your children enjoyed celebrating your birthday together as they shared their wonderful sentiments of our Resort and the joy of spending time with you and their siblings. I look forward to welcoming you back soon for the next family get-together at La Paloma. Stay well, Glenn Sampert, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, CA
Level Contributor
63 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 2 April 2014

I spent one quick night at Westin La Paloma but hope to be back. It's a huge property with beautiful landscaping. I had a quick meeting and then got to spend most of the time by the pool enjoying the very comfortable lounger and the awesome March weather. The rooms are big and classic Westin - - really comfortable beds, an awesome rain shower, and huge bathroom. Staff is friendly and great - - Ana at the front desk was really helpful when I needed something printed.

Room Tip: The resort is huge so I would specify whether you would like to be near reception or closer to the p...
See more room tips
  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank miwohl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline M, Manager at Westin La Paloma Resort and Spa, responded to this review, 8 April 2014
Thank you so much for taking a moment from your schedule to share your experience at The Westin La Paloma - we are thrilled that you enjoyed your stay and hope to see you again soon. Be well, and thank you for your visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Artesia, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 April 2014

This experience was excellent. We were treated so very special and I want to thank the staff for their high standards. Jose at the front desk was very professional and understanding but most importantly knowledgeable of how to best help us. Kent drove us around pointing out all the special features of the resort. Fernando, who helped with the seminar I attended was helpful. All of the staff was very welcoming and friendly which can be a major plus nowadays. Margaret, you are the best. I was very blessed to have met you and you were very wonderful to myself and my family. God bless you for it. The rooms and view was stunning. Having 5 pools to choose from was quite a treat too. Loved the path between the buildings. It made for a great and scenic stroll. I could tell that excellence is the standard at this resort. Enjoy!

Room Tip: Ask for a view. We were able to see the golf course with the mountains in the background. Stunning...
See more room tips
Green Features: This is in the mid range for me. I have stayed in more environmentally-friendly places but it was not anything which would change my mind about staying there.
  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Elidia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, 9 April 2014
I’m delighted to read how you had a chance to relax and enjoy the pools in our serene surroundings. I hope you will have a chance to return with your family in the near future. Be well, Glenn Sampert, General Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Tucson hotels
6.0 mi away
Lodge on the Desert
Lodge on the Desert
#23 of 128 in Tucson
4.5 of 5 bubbles 921 reviews
1.0 mi away
Embassy Suites by Hilton Tucson Paloma Village
3.8 mi away
Loews Ventana Canyon Resort
Show Prices
Show Prices
Show Prices
0.3 mi away
Hacienda Del Sol Guest Ranch Resort
7.2 mi away
Omni Tucson National Resort
3.7 mi away
Westward Look Wyndham Grand Resort and Spa
Show Prices
Show Prices
Show Prices

Been to Westin La Paloma Resort and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Westin La Paloma Resort and Spa

Property: Westin La Paloma Resort and Spa
Address: 3800 East Sunrise Drive, Tucson, AZ 85718-3302
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tucson
#6 Top resorts Hotel in Tucson
#7 Spa Hotel in Tucson
#8 Green Hotel in Tucson
#9 Luxury Hotel in Tucson
#11 Romantic Hotel in Tucson
#15 Family Hotel in Tucson
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Official Description (provided by the hotel):
Experience the newest level of luxury in the Southwest at Tucson's iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $305 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort's renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177a€™ Sidewinder water-slide; 27 holes of Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; WestinWORKOUT Fitness Center; Kids Club; and 8 exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travel Republic (UK), Starwood, Expedia, Odigeo, TravelUp and Agoda so you can book your Westin La Paloma Resort and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin
Westin La Paloma Resort And Spa Tucson, Arizona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing