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Reviews (653)
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All reviewslazy riverfront desktucson airportclean roomsbreakfast and dinneran early flightnice hotelshuttle servicepima air museumgreat place to staybusiness tripfree breakfastgreat poolexcellent stayeasy accessgreat roomwould definitely stay here again
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521 - 526 of 653 reviews
Reviewed 10 October 2013

This is a nice hotel Rooms are clean and comfortable very convenient to airport and has convenient shuttle service to and from airport the restaurant is good and personnel very nice and helpful. Hours are good and room service available if you need it, (ends at 10pm tho).

  • Stayed: October 2013, travelled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Frank Anthony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013 via mobile

Front desk reps were courteous & helpful. Bed very comfortable. Grill for breakfast was ok. Could tell the breakfast potatoes. & pancakes had been pre-cooked. They weren't too tasty. Eggs. & omelet good. Milk had set too long on buffet; had soured . Server have me some fresh milk. Shuttle driver very courteous . I will stay here again.

  • Stayed: October 2013
    • Value
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Thank Practicalme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2013

The one reassurrig thing about staying at this Hilton branded property is that my expectations are consistently met and at times exceeded. While amenities are what one would expect from a mid-scale hotel, the service always seems to be a cut above. The staff is most accomodating and eager to please to ensure a pleasant stay. The only thing missing is the patented response of a particular high end l'uxury hotel associate ending a conversation with a guest with "my pleasure'. Yes the service is that good at HGI's in general and notably ths property in particular.

Room Tip: It may be fall but the desert sun is still strong. Avoid rooms facing west (front of the hotel) until the daytime temps fall into the high 60s.
  • Stayed: October 2013, travelled on business
    • Value
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Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn D, General Manager at Hilton Garden Inn Tucson Airport, responded to this reviewResponded 5 October 2013

Thank you for taking the time to review our hotel, we are delighted you enjoyed your stay and for noticing our high level of service. We pride ourselves on delivering the best service around, I'm slightly disappointed that you did not hear "My Pleasure" while at our hotel, we understand delivering that high level of service is what sets us apart and we have made "My Pleasure" part of our culture. We will have to address that again with the team because that is what we expect of our staff. Thank you again for the feedback and we hope to see you again real soon.
Yours in Hospitality, Shawn Delaney General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2013

We stayed at this hotel to visit the Pima air museum nearby. We had reserved a room together with tickets for the museum. On our arrival the receptionist knew nothing about reserved museum tickets however she did all she could to find out and within an hour we had our voucher for tickets. Room was good and bed comfy however when we tried to have dinner work was going on on the lobby area with a very noisy machine. The restaraunt manger wasn't happy with this but he set tables in a quiet area outside so problem was solved.

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Sheila C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn D, General Manager at Hilton Garden Inn Tucson Airport, responded to this reviewResponded 5 October 2013

Thank you for choosing the HGI and taking advantage of our Pima Air & Space package, we missed the notation on your reservation but I'm thankful my staff was quick to solve the issue and get you your tickets for the museum; it is a great place to visit. We were undergoing some light renovation in our lobby, my apologies for the disturbance as we were trying to perform the work during the slowest times. Thank you for your business and we hope to see you again real soon. Yours in Hospitality, Shawn Delaney General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2013

This hotel treated me with outstanding service during a very difficult time. I was in town to bury a very close family friend. They could not have been more helpful. They are an asset to the Hilton Brand and sets an image all Hilton properties should strive to follow.

  • Stayed: September 2013, travelled solo
    • Value
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn D, General Manager at Hilton Garden Inn Tucson Airport, responded to this reviewResponded 30 September 2013

I'm thankful my staff provided the best possible service during your difficult time, thank you for taking the time to post your review on Trip Advisor, we truly appreciate it.
Yours in Hospitality, Shawn Delaney General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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