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“Wonderful Surprise!”
Review of Hawthorne Hotel

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Hawthorne Hotel
Ranked #1 of 3 Hotels in Salem
Certificate of Excellence
Milton, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful Surprise!”
Reviewed 2 December 2013

We had a recent opportunity to spend a couple of nights at the Hawthorne Hotel in Salem,Massachusetts. The immediate feeling we had was that the staff was really committed to making their guests feel welcomed. It was a surprise to have such a youthful staff in such an older hotel.
The cleanliness of the facility combined with the friendliness of the front desk employees as well as the restaurant staff and housekeepers made our stay very enjoyable and would surely plan on staying at "The Hawthorne" on our next visit to Boston's North Shore.

Room Tip: A corner room is a plus!
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 4 December 2013
Dear John F,

Thank you for sharing such a lovely review of the Hawthorne Hotel and our staff. We believe that it is important to remember that we are in the hospitality business, not the hotel business, and we choose our staff accordingly. Kind words such as yours help us to know that we are on track, and I will be certain to pass along your compliments to our wonderful team!

Thank you especially for noticing the people who sometimes are not noticed – the housekeepers – who work so hard to maintain our clean rooms. We know that cleanliness is one of the most important things we must provide to our guests, and having you note that aspect so prominently is very fulfilling to us. I will be certain to share your comments with the entire team.

We hope to welcome you back again soon.

Warm regards,

Juli Lederhaus
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (468)
Date | Rating
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English first
Norwich, Connecticut
1 review
Reviewed 2 December 2013

I was very impressed with my stay at Hawthorne. We wanted some ghostly activity but werent so lucky. The staff was very helpful and friendly and the food was excellent!!! I would stay here anytime I am ever in Salem again. The prices are very reasonable. I was even the VIP customer of the day when I stayed.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
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    • Service
Helpful?
Thank Sabrina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 4 December 2013
Dear Sabrina B,

Thank you for your review of the Hawthorne Hotel. We love the way in which our VIP Guest program is allowing us to get to know and interact with our guests a little bit more, and so I’m glad this enhanced your stay.

I’m also pleased you enjoyed dining with us. I will be sure to pass along your kind words to our Chef and Dining Services team.

We hope to see you again soon.

Sincerely,

Juli Lederhaus
General Manager
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Level Contributor
81 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 December 2013

When we arrived at the hotel to check in the parking lots were completely full and there was no parking available on the side streets. We were going to a wedding reception at another location with no parking. The hotel was very busy with functions.
The young lady at the front desk was very helpful and gave us a parking pass that allowed us to leave our car in front of the hotel while we attended the reception and when we returned we moved the car to the lot. She also helped us with directions to our reception.
We stayed in room 417. It was good sized with a small but clean bathroom. This is expected in a historic hotel. Beds were comfortable and the room was very quiet despite the business of the hotel.

Room Tip: We liked 417.
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 2 December 2013
Dear Jan M,

We appreciate you sharing your lovely experience with us. I’m glad that not only did you find our front desk team friendly and welcoming, but that the clerk who checked you in was able to make your night easier by offering directions to the reception you were attending, and a temporary parking solution as well.

Our Deliverance Room, a deluxe room with two queen beds, is certainly comfortable, and I’m pleased that you found it clean and quiet. Our housekeeping team does an excellent job in maintaining our rooms, and I will be sure to pass along your compliments to them.

We hope to see you again soon.

Warm regards,

Juli Lederhaus
General Manager
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Drexel Hill
Level Contributor
4 reviews
4 hotel reviews
Reviewed 29 November 2013

My family recently stayed at the Hawthorne Hotel and must say it was just wonderful. The people at the front desk were very helpful, the room was spotless and loves the lobby area with coffee and the newspaper in the morning. We received a call from the lobby that our lights were left on and thank the staff for informing us. Location was perfect too and the best hotel to stay in Salem!

  • Stayed August 2013, travelled with family
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Helpful?
Thank T G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 2 December 2013
Dear T G,

Thank you for your review of the Hawthorne Hotel. We pride ourselves on offering true hospitality to our guests, and love to hear when our employees are doing just that. It’s great to know you found our front desk clerks to be welcoming and helpful during your visit. I’m especially pleased to know we saved you some hassle when we discovered you had left your car lights on!

We are very lucky to be centrally located in downtown Salem, just a short walk from the city’s many great attractions. As it seems you stayed with us in August, I hope you had a chance to visit the Peabody Essex Museum’s wonderful Faberge exhibit while it was here.

We hope to see you again soon.

Sincerely,

Juli Lederhaus
General Manager
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Swampscott, Massachusetts
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 November 2013

The beautiful, historic hotel is located in the heart of Salem and therefore a perfect location for those who like to leave the car behind or would rather bike or walk through Salem but it is also The Heart of Salem because it never misses a beat. The management and staff are extremely attentive, the facility is always beautiful and they throw a fabulous Halloween Ball!

  • Stayed October 2013, travelled with friends
    • Value
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Helpful?
1 Thank Heidi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 26 November 2013
Dear Heidi W,

Thank you for your lovely review of the Hawthorne Hotel. I’m so pleased that you appreciated our wonderful location in the center of downtown Salem, and that this added to your enjoyment of our city. I also appreciate your kind words for our excellent staff, all of whom reflect the true hospitality we pride ourselves in offering to our guests.

This year’s Halloween Party was certainly a great event, and we are already getting ready for the next one, which will be hosted on October 25, 2014. I hope you will be able to make it!

Warm regards,

Juli Lederhaus
General Manager
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New York
Level Contributor
5 reviews
3 hotel reviews
Reviewed 25 November 2013

Room 412 is a stunning suite. It's a corner with lots of windows, traditionally and elegantly decorated. Staying at the Hawthorne is a great pleasure, uplifting and restful and a great counter to a busy sightseeing weekend in Salem. Reasonable rates on room and on dining. We will return happily.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Friend25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 26 November 2013
Dear Friend25,

With thirteen different room types at the Hawthorne Hotel, we are usually able to find the perfect room to match our guests’ needs. I’m so pleased that you enjoyed 412. With its luxurious king-sized bed and additional living room area featuring a queen-sized sofabed and a second flat-panel television, this room is certainly comfortable and welcoming after a day exploring all that Salem has to offer.

We look forward to welcoming you back again soon.

Sincerely,

Juli Lederhaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Britain, Connecticut
1 review
Reviewed 25 November 2013

Clean, nice, wonderful people, good food, and more!! Wish we could have stayed longer but we couldn't. I will be back there again very soon :) Loved it!! The people at the desk could have not been any nicer and we did the room service for breakfast and was that forever good!!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DebbieCT11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 26 November 2013
Dear DebbieCT11,

Thank you for sharing your kind words about the Hawthorne Hotel. I’m pleased that you enjoyed your stay with us, and that you took advantage of our wonderful room service menu. I also appreciate you recognizing our front desk team for their friendliness, and will be sure to pass along your compliments to them.

If you are looking to visit again soon, we are offering a Winter Warmth package for the months of December and January. The package includes accommodations and gift certificates to Nathaniel’s or Tavern on the Green for each night of your stay.

We hope to see you again soon.

Best,

Juli Lederhaus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hawthorne Hotel

Property: Hawthorne Hotel
Address: 18 Washington Sq, On Salem Common, Salem, MA 01970-4056
Phone Number:
Region: United States > Massachusetts > Salem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Salem
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hawthorne Hotel 3.5*
Number of rooms: 93
Official Description (provided by the hotel):
Our historic Salem, Massachusetts hotel provides 93 rooms including 6 suites all individually furnished and tastefully appointed; ideal for business and leisure travelers to the Salem or Boston area. All of our rooms come standard with hand-crafted Gartner Mattress© beds, Hypo-allergenic Beyond Down pillows, all natural and organic Pharmacopia Bath products and CubieTime alarm clock with USB power outlets. Guests can enjoy complimentary parking; complimentary high-speed Wi-Fi throughout the hotel; complimentary lobby coffee and free use of the local YMCA. ... more   less 
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Also Known As:
Hawthorne Hotel Salem

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