I wanted to send you a quick note for an on behalf of one of your employee's, Melissa who serves at your front desk. She is a lovely, personable person with whom I made our reservations with for the Snow Ball this past Friday. She not only handle this reservation with such ease and made sure when I called on Friday morning that it would be possible for not only myself and my husband but another reservation I made for the Morrison's that we were able to check in early. She also was kind enough to make sure that we received the room rate for the Snow Ball
I think that when an employee goes above and beyond the call of duty and treat your guests with such kindness not only on the telephone but especially upon meeting Melissa in person on Friday, deserve to be made mention of.
I just wanted you to know that such a lovely young lady is a true asset to the Hathorwne Hotel.
I might want to mention that breakfast in the morning was delicious.
Pilleri Romano PC
Sent from my iPad
- Official Description (provided by the hotel):
- Our historic Salem, Massachusetts hotel provides 93 rooms including 6 suites all individually furnished and tastefully appointed; ideal for business and leisure travelers to the Salem or Boston area. All of our rooms come standard with hand-crafted Gartner Mattress© beds, Hypo-allergenic Beyond Down pillows, all natural and organic Pharmacopia Bath products and CubieTime alarm clock with USB power outlets. Guests can enjoy complimentary parking; complimentary high-speed Wi-Fi throughout the hotel; complimentary lobby coffee and free use of the local YMCA. ... more less
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- Also Known As:
- Hawthorne Hotel Salem