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“Unique Hotel”
Review of Hawthorne Hotel

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Hawthorne Hotel
Ranked #1 of 3 Hotels in Salem
Certificate of Excellence
East Fishkill, New York
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Unique Hotel”
Reviewed 20 April 2014

This is an old hotel with a very unique atmosphere. The rooms were very clean and I was very pleased with the room layout. Bathrooms were small, but overall room décor and general atmosphere more than made up for this. The front desk persons were extremely helpful and actually provided us with some really useful tour suggestions. Overall, I really liked the overall feel for the hotel and will definitely stay here, if I visit Salem again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leesmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 22 April 2014
Dear Leesmom,

Thank you for your review of the Hawthorne Hotel. I’m glad that you appreciated our charming, historic atmosphere, and that this made your stay more pleasurable. Because we strive to offer our guests a welcoming and friendly atmosphere, I also value your kind words for our Front Desk clerks and our housekeeping team members, and will be certain to pass along your compliments to them.

We hope to welcome you back again soon.

Best,

Juli Lederhaus
General Manager
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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (462)
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English first
Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 April 2014

Upon arrival,the excellent hotel staff informed us that our room had upgraded. Our room was just fantastic! Very clean, quiet and comfortable. Great location close to everything. Staff was very Helpful and friendly. Would recommend staying here.

Stayed April 2014, travelled as a couple
Helpful?
Thank mikebarney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 22 April 2014
Dear mikebarney,

Thank you for your review of the Hawthorne Hotel. I’m pleased that our excellent Front Desk team was able to surprise you with an upgraded room, and that you found the Hotel so comfortable.

We are very lucky to be ideally located in downtown Salem, placing us within walking distance of the city’s excellent shopping district and many wonderful attractions. I’m glad that it seems you took advantage of this during your visit.

We look forward to seeing you again soon.

Sincerely,

Juli Lederhaus
General Manager
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New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 April 2014

My daughter and I traveled to Salem recently and she picked this Hotel. I booked the Salem package and was very happy with the offer. We got a delicious entree for dinner , breakfast included and two free entrances to museums. The car parked in lot no extra charge. Everything was walking distance. The room was immaculate and cozy. We loved our first waitress named Tessa. She was friendly and made us feel welcomed. Most of all we felt very safe.cannot wait until my daughter is old enough to attend the Halloween Ball in the future.

Room Tip: The queen size room was big enough for my daughter and I. We had a.nice street view.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DanSan1029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 22 April 2014
Dear DanSan1029,

Thank you for your review of the Hawthorne Hotel. We love to hear kind words about our staff, and so I appreciate you recognizing Tess for her friendly attitude and excellent service. I will be sure to share your compliments with her.

I’m pleased that you and your daughter chose to book your getaway with us, and that you enjoyed our special Explore Salem package. This package is a guest favorite, and certainly a treat as it allows you to experience the Hawthorne’s fine dining restaurant for breakfast and dinner, and to enjoy some of Salem’s great museums.

The annual Halloween Party that we host is of course a unique part of Salem’s Haunted Happenings experience. With its special themes, well-attended costume contest, live music, and delicious treats for everyone who attends, we think you would have a great time when your daughter is old enough!

We hope to see you again soon.

Best,

Juli Lederhaus
General Manager
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Belleville, New Jersey
1 review
Reviewed 19 April 2014

Myself,along with my two daughters had a magical time visiting the Hawthorne Hotel in Salem,MA.The staff was excellent in making sure our every need was met. Nick one of the employees went out of his way to meet us at the end of his shift and personally guide us to the Northshore Mall in Peabody,MA.,how awesome was that!The employees at the front desk were so informative on places to visit,restaurants for dining and supplied us with a guided map if needed.
The restaurants within the Hotel were tastefully decorated and the food delictable. The cleanliness and cozy atmosphere of our room made us feel right at home. We will definitely be returning on our brooms.

Room Tip: Any room is a excellent choice
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Briana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 22 April 2014
Dear Briana C,

Thank you for your review of the Hawthorne Hotel. I’m so pleased that you enjoyed your stay with us, and that you found your room and the Hotel to be welcoming and cozy.

We pride ourselves on the belief that we are not in the hotel business, but in the hospitality business, and so we love to hear stories of our employees going above and beyond their duties in assisting a guest. For Nick to offer to lead you toward the North Shore Mall represents so well the care we have for our guests. I will be sure to pass along our kind words to Nick, his supervisors, and to the rest of our excellent team.

I’m glad that you also enjoyed our two in-house restaurants, Nathaniel’s and Tavern on the Green. While our restaurants each have their own unique atmosphere, both offer excellent menus and delicious food!

We look forward to seeing you again soon.

Warm regards,

Juli Lederhaus
General Manager
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Lumberton, New Jersey
Level Contributor
5 reviews
Reviewed 16 April 2014

After two nights at a hotel in Peabody we switched over to the Hawthorne Hotel for convenience. We are so happy we did!!! Although we didn't get a suite, our room was very spacious with two queen beds and a bathroom....and three closets! Plenty of room to hang up our clothes and stow away our luggage. With the Hawthorne Hotel smack dab in the middle of Salem, getting up each morning and sight seeing was a breeze. At night, sleeping was never a problem as they have a "quiet time" policy....no loud noises or partying going on after hours...and we were thankful to have it nice and peaceful. The staff was wonderful....the food in the Tavern delicious....and the entire visit was just what we had hoped for. We definitely recommend staying here during your time in Salem....and we can't wait to return soon.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lindalu56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 22 April 2014
Dear Lindalu56,

Thank you for your lovely review of the Hawthorne Hotel. You covered so many of our qualities that we feel make us special, including our welcoming staff, two excellent in-house restaurants, and unique atmosphere. As you mentioned, we are also located in downtown Salem, allowing for our guests to park at the Hotel, then walk to any of the city’s excellent museums and attractions.

I’m glad that you decided to stay with us, and that you found your room to be spacious and comfortable. Unlike larger chain hotels, we have thirteen different room types that vary in size and style. Each is individually furnished as well, allowing for a unique experience for each of our guests, and it seems that you enjoyed one of our beautiful Derby Rooms.

We look forward to welcoming you back soon.

Best,

Juli Lederhaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clifton Park, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 April 2014

The hotel was very convenient. We did not use our car at all. It is across the street from The Salem Witch Museum and there was a beautiful view from our room of the town.
Staff was friendly, hotel was clean and beautiful. Coffee and cider in the lounge area was nice.

We stayed one night and got one museum pass each, free breakfast and buy one/get one free dinner at the hotel's restaurant. I will say that the restaurant was expensive if not for the coupons in the package. Two (small) pancakes, coffee and juice would have been $12.00.

It is a pet friendly hotel which is great; however, I have allergies and did not realize this. It would have been helpful if I was told this upon making the reservation. We got back late at night and were too tired to request to be moved to a floor that did not accomodate pets.

Room Tip: Caot room...beautiful view and spacious
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 17 April 2014
Dear Laura S,

Thank you for your review of the Hawthorne Hotel. I’m pleased that you enjoyed your stay, and that you appreciated the Hawthorne’s perfect location in downtown Salem. As you mentioned, our overnight guests are guaranteed complimentary parking, which allows them to check in, drop off their vehicle, and take advantage of Salem’s many great attractions and shopping district, all within walking distance of the Hotel.

The Explore Salem Package is one of our most popular packages, and I hope you had fun visiting one of the excellent museums nearby.

While our prices in our restaurant are not the least expensive, we do believe they are of significantly excellent value because of the high quality of the products we provide. For example your breakfast was enhanced by real maple syrup, and freshly-squeezed orange juice, along with our most excellent coffee served with real cream. Few restaurants in this area, if any, use that high level of ingredients.

I wish you had mentioned your allergy to our Front Desk during your stay, as we would have been more than happy to accommodate you on another floor. Should you stay at the Hawthorne again, please let us know and we will be sure to offer you a room on a pet-free floor.

We hope to see you again soon.

Sincerely,

Juli Lederhaus
General Manager
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Tampa, Florida
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 April 2014 via mobile

I made reservations for the hope of having a ghost being rated 4 haunted hotel but instead I had a great room excellent friendly staff & all the amenities. We had an awesome rate plus free breakfast & museum tickets. We stayed for 2 nites that I will always remember & I'll definitely recommend to all my family & friends. Awesome experience!

Stayed April 2014, travelled with family
Helpful?
Thank Victoria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 17 April 2014
Dear Victoria M,

Thank you for your review of the Hawthorne Hotel. I’m glad that in lieu of a ghost sighting, you appreciated our welcoming staff and special packages. If you would like to try again for a haunted experience, we have just recently launched our “Spring Fling Package,” which offers a special room rate and a gift certificate to use in one of our restaurants for each day of your stay.

We hope to see you again soon!

Best,

Juli Lederhaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hawthorne Hotel

Property: Hawthorne Hotel
Address: 18 Washington Sq, On Salem Common, Salem, MA 01970-4056
Phone Number:
Region: United States > Massachusetts > Salem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Salem
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hawthorne Hotel 3.5*
Number of rooms: 93
Official Description (provided by the hotel):
Our historic Salem, Massachusetts hotel provides 93 rooms including 6 suites all individually furnished and tastefully appointed; ideal for business and leisure travelers to the Salem or Boston area. All of our rooms come standard with hand-crafted Gartner Mattress© beds, Hypo-allergenic Beyond Down pillows, all natural and organic Pharmacopia Bath products and CubieTime alarm clock with USB power outlets. Guests can enjoy complimentary parking; complimentary high-speed Wi-Fi throughout the hotel; complimentary lobby coffee and free use of the local YMCA. ... more   less 
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Also Known As:
Hawthorne Hotel Salem

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