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“I have stayed at better.....”
Review of Hawthorne Hotel

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Hawthorne Hotel
Ranked #1 of 3 Hotels in Salem
Certificate of Excellence
Reviewed 5 May 2014

I didnt love the hotel, I thought that they were unaccommodating and rude on several occasions. The room itself was nice and the bed was comfortable but the enitre place smelled like cigarette smoke and the food wasnt good at all. I was there for an event and they ended it very abruptly on us and actually went around taking drinks out of peoples hands. I wouldn't go back to the hotel

  • Stayed: May 2014, travelled as a couple
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Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this reviewResponded 6 May 2014

Dear Brian R:

Thank you for taking the time to let us know about your recent stay. We are always disappointed when someone doesn't enjoy themselves while visiting our hotel. As you can tell by the myriad of excellent reviews on this site, we generally do an excellent job for our guests, and that is what we work for in each and every interaction with our visitors.

We will certainly look at what transpired and see what we can do to improve things for future guests. Should you wish to discuss this particular stay with us, we would be happy to take your call. You can contact me, or our Front Desk Manager, Andy Seidel, at 978-744-4080.

Sincerely,

Juli Lederhaus
General Manager

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992 - 998 of 2,047 reviews

Reviewed 3 May 2014

We really enjoyed our one-night visit to the Hawthorne Hotel. Not only is the location perfect for exploring Salem, but the restaurants at the hotel are also excellent. The staff were friendly and attentive. In particular, Sarah at the front desk made both the arrival and departure a pleasant experience, getting us oriented to the hotel and nearby attractions and doing it all in a professional and welcoming manner. Would definitely return here for another visit!

  • Stayed: April 2014, travelled as a couple
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1  Thank NYCTraveller2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this reviewResponded 6 May 2014

Dear NYCTraveller2014,

Thank you for your review of the Hawthorne Hotel. I’m glad that not only did you have a pleasant stay with us, but that you also took advantage of our two lovely in-house restaurants, Tavern on the Green and Nathaniel’s. Although each restaurant offers a different menu and atmosphere, both deliver excellent food and service, and so I’m pleased that you enjoyed dining with us as well.

I also appreciate you recognizing Sarah for her friendly and helpful nature. We recently named her our Employee of the Month for the very reasons you named--and more. I will be certain to share your kind words with her and the rest of our Front Desk team.

We hope to see you again soon.

Warm regards,

Juli Lederhaus
General Manager

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Reviewed 2 May 2014

This is the second time we have stayed at this hotel. If you are going to Salem this location is perfect, everything is within walking distance, park the car and forget about it. There are two restaurants located at the hotel. One is fine dining, it is very good, the other is a tavern style and it is excellent. The rooms are all different in style and size and are done very well. The staff is very friendly and helpful. We are going back again next year. Great hotel!!!!

  • Stayed: April 2014, travelled as a couple
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Thank Joseph T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this reviewResponded 6 May 2014

Dear Joseph T,

We truly appreciate you taking the time to express your enjoyment not only of the Hotel itself, but also of our two restaurants, Nathaniel’s and Tavern on the Green. As someone who has stayed with us previously, you are obviously familiar with what we offer our guests. I’m certain that fellow Trip Advisor readers will also appreciate your kind words for our rooms, restaurants, and staff.

As you mentioned, the Hawthorne is ideally located in downtown Salem. Because we guarantee parking to our overnight guests, this means you are welcome to check-in, park your car, and—as you said—forget about it while you go off and enjoy the many wonderful attractions this city has to offer.

We look forward to welcoming you back again soon.

Sincerely,

Juli Lederhaus
General Manager

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Reviewed 30 April 2014

My husband and I stayed at the Hawthorne Hotel for an "Explore Salem" weekend package at the end of April. There were 2 weddings going on that we were unaware of when we made reservations, only to find out upon check in. We were told that our room had been upgraded to a larger room than we expected as part of the "package". We are SO glad we stayed....it was so peaceful and quiet, you'd never think ANYTHING was going on. The Hotel staff, every single person, was so pleasant, professional and eager to please. They were also VERY knowledgeable about the area and the attractions that were the best. We chose to have room service the first night as we had arrived later than we expected and the food was delivered quickly and was delicious! We ate dinner on Saturday at Nathaniel's, which is located inside the Hotel. The wait staff was amazing and attentive AND the food was SUPERB! The Hawthorne is the BEST place to stay and we plan on doing so again in the near future with other family members!

Room Tip: Don't be concerned with a front of the Hotel- main road facing room. You can hear a slight din...
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  • Stayed: April 2014, travelled as a couple
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Thank WellRestedAndHappyNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this reviewResponded 1 May 2014

Dear WellRestedAndHappyNY,

Thank you for your wonderful review of the Hawthorne. We love making our guests feel welcome and special when they arrive, and our VIP of the Day program is one way we discovered to do just that. I’m glad that our special welcome added to the enjoyment of your stay.

Our Explore Salem package is certainly one of our most popular special offers. Not only does it allow guests to stay at a special rate, but the package includes breakfast for two, dinner vouchers to Nathaniel’s, and of course tickets to your choice of one of Salem’s museums. To top it off, we are just a short walk from all of the city’s great attractions, meaning guests can park, for free, behind our Hotel and explore Salem worry-free!

Thank you again for your many kind words about our Hotel and about our staff. I will be certain to pass along your compliments to our team.

We look forward to welcoming you back again soon.

Warm regards,

Juli Lederhaus
General Manager

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Reviewed 29 April 2014

I recently hosted my third event at the Hawthorne for my daughter. First it was her bridal shower in the fall of 2009, then her wedding February 2010 (with hotel accommodations for our guests)and on April 26, 2014 we had her baby shower as she and her husband are expecting twin boys!
I cannot say enough about the Hawthorne. From the assistance and prompt responses while planning, to the fabulous menus with multiple choices, to the awesome, friendly, professional staff!!
All three events have been wonderful.
The staff is always available prior to the event and on the day of the event the coordination of every detail is excellent. I have worked with several members of their staff and most recently with Alaina Ferriero, Manager of Catering Sales. Her professional, friendly manner made planning the event so wonderful. She always answered my emails timely, provided great ideas that incorporated all the ideas I had into a perfect event. Alaina was there during my recent event and was ready to assist any way she could. All 3 events have been flawless and my guests always comment that each event is as wonderful as the last.
I would also like to mention a staff member, Cheryl. She has been at each event and I was thrilled to see her at our last one. She is so professional, friendly and efficient. I know that everything will run smoothly with Cheryl there!
I can't say enough about my wonderful experiences at the Hawthorne, and know that any time I plan an event, the Hawthorne is my first choice. Maybe there will be a christening party there in the near future!!
Mary Jordan

  • Stayed: April 2014, travelled with family
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Thank Mary J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this reviewResponded 1 May 2014

Dear Mary,

First of all, congratulations to your daughter and her husband! That is wonderful news. Second, thank you for choosing the Hawthorne as the place to celebrate so many wonderful occasions. As I’m sure you know by now, we absolutely love our part in helping to create special memories, and we can ask for no higher praise than guests who choose to return to us to celebrate these moments.

Thank you for recognizing Alaina and Cheryl for their hard work, warm personalities, and overall care for our guests. I’m happy to share your kind words with them and the rest of our Catering and Banquets teams.

Congratulations again to your family. We look forward to welcoming you all back again soon!

Sincerely,

Juli Lederhaus
General Manager

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Reviewed 28 April 2014

If your going to Salem stay at the Hawthorne, everything that you want to see in Salem is w/in walking distance and the hotel staff are friendly and willing to help advise you and provide directions on anything asked of them. We stayed in a small room by choice because we knew we would rarely be in it due to our aggressive travel schedule - where else can you stay in an historic hotel/town w/in 30 minutes of Boston for just over $100.00 - we'll be back.

  • Stayed: April 2014, travelled as a couple
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1  Thank Nancy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this reviewResponded 1 May 2014

Dear Nancy W,

Thank you for your review of the Hawthorne Hotel. I’m pleased you enjoyed your stay with us, and that our great location in historic Salem made it easy for you to enjoy this beautiful city. I’m also glad that our staff made you feel welcome and were helpful in directing you to where you wanted to go. I will be sure to share your kind words with them.

One of the good things about the Hawthorne Hotel is that with 13 different room types, we can offer a wide range of price points so that virtually everyone can afford to stay with us.

We hope to see you again soon.

Best,

Juli Lederhaus
General Manager

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Reviewed 27 April 2014 via mobile

If you want to visit Salem for a weekend or a few days, this is the best hotel you can get!!!

Steps away from Salem Witch Museum, Artemesia Botanical, Crow Haven and so much more fabulous stores, restaurants and attractions!!

I stayed in their smallest room but was comfy and great! Could be too small for a couple unless you have very little stuff with you... Again this was their smallest room and probably cheapest (felt like an hotel in NYC).

Courteous professional front desk customer service... Nice flat screen TV and exceptional quality shampoo, conditioner and body soap... Nice cute shower... Ok, not great, Internet but very comfortable bed...

Restaurant and bar next to the lobby... Great for breakfast but prefer several available restaurant options for lunch and diner...

If you like to run, you can run over 6 miles in historic Salem and near the park with Ocean view...

  • Stayed: April 2014
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Thank benoitleblanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this reviewResponded 28 April 2014

Dear benoitleblanc,

Thank you for your review of the Hawthorne Hotel. I’m pleased that you enjoyed your stay with us, and that you appreciated our Alphonsa Room, which is perfect for, as you said, a solo traveler. I’m sure fellow guests will appreciate the detail you went into with some of our room amenities, including the flat screen televisions, iPod docking stations, and excellent line of soaps and shampoos from Pharmacopia.

I’m glad that you also appreciated our excellent location, not just for its short distance to Salem’s shopping distance and great sites, but also for, as you mentioned, the Hotel’s position next to Salem’s beautiful Common. In addition to being a great place for a run, there is also a park on the Common perfect for children.

I am a bit concerned about your comment regarding our free Wi-Fi since we recently upgraded it. If you could call me so we could discuss, and I could learn a bit more about your experience there, it would be helpful feedback that I could share with our provider. You can reach me at 978-744-4080 – just ask to be transferred to my extension. Thank you in advance.

We hope to see you again soon.

Warm regards,

Juli Lederhaus
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hawthorne Hotel

Address: 18 Washington Sq, On Salem Common, Salem, MA 01970-4056
Phone Number:
Region: United States > Massachusetts > Salem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Salem
Price Range: £99 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hawthorne Hotel 3.5*
Number of rooms: 93
Official Description (provided by the hotel):
Our historic Salem, Massachusetts hotel provides 93 rooms including 6 suites all individually furnished and tastefully appointed; ideal for business and leisure travelers to the Salem or Boston area. All of our rooms come standard with hand-crafted Gartner Mattress© beds, Hypo-allergenic Beyond Down pillows, all natural and organic Pharmacopia Bath products and CubieTime alarm clock with USB power outlets. Guests can enjoy complimentary parking; complimentary high-speed Wi-Fi throughout the hotel; complimentary lobby coffee and free use of the local YMCA. ... more   less 
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Also Known As:
Hawthorne Hotel Salem

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