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“Great location, Beautiful hotel”
Review of Hawthorne Hotel

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Hawthorne Hotel
Ranked #1 of 3 Hotels in Salem
Certificate of Excellence
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great location, Beautiful hotel”
Reviewed 1 August 2014 via mobile

Stayed one night in 616. Staff was very friendly. Noted the Free Parking and were allowed to keep our car there beyond our check-out time as we explored Salem. The room and hotel was extremely clean. Beds were comfortable! We were able to walk to everything in Salem. We would happily stay there again!

Stayed August 2014, travelled with family
Helpful?
Thank Sandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 5 August 2014
Dear Sandy B,

Thank you for your review of the Hawthorne Hotel. I’m pleased you enjoyed your stay with us, and that the ability to park your car without worry proved helpful to you. With Salem being a great city for walking, we know that guaranteeing parking to our overnight guests is important, even beyond checkout time, so that you can truly enjoy the city.

Our Housekeeping team works very hard to keep our lovely, historic Hotel looking beautiful. I appreciate your compliments for their hard work, and will be certain to share your review with them.

We hope to welcome you back again soon.

Best,

Juli Lederhaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,953 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (472)
Date | Rating
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English first
Toronto, Canada
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 31 July 2014

Just returned from 4 nights @ the historical & lovely Hawthorne Hotel. This charming hotel is perfectly located for all sights, tours, etc. Stayed in a deluxe room which offered 1 1/2 baths which was extremely handy! The hotel offers nice touches like complimentary coffee & tea all day. Friendly staff. Excellent service. If you plan on visiting Boston, you are less than a 15 minute walk to the waterfront where you can catch a ferry into Boston in less than an hour. A very relaxing way to get to the city! Highly recommend the Hawthorne & will be back!

Room Tip: The deluxe room offers 1 1/2 bathrooms which is very convenient if traveling with a family!
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank MsBloves2shop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 1 August 2014
Dear MsBloves2shop,

Thank you for your review of the Hawthorne Hotel. I’m pleased that you enjoyed your stay with us. The Derby rooms are certainly ranked high among our guests for their extra space and some with additional bathroom—always a perk when traveling with a few people!

I’m glad you also took advantage of the Hawthorne’s wonderful location in Salem. We are within walking distance of the city’s many excellent attractions, shopping district and, as you noted, the gorgeous waterfront. The Salem Ferry is a great service for those who have the time to relax and enjoy their trip into Boston.

Just for those who are not familiar with the Hawthorne, I would like to note that our complimentary coffee and tea station is setup in the Lobby in the mornings. Guests are welcome to enjoy fresh lemonade in the afternoons, or they can obtain a cup of coffee to go from one of our restaurants, or even from the overnight staff at the front desk if they desire.

We hope to see you again soon.

Sincerely,

Juli Lederhaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lumberton, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

A company I for which I was interviewing, booked me into the hotel. While I was not expecting much, I was delighted with the staff, service, and quality. Not expecting much from a historic hotel, the friendly people staffing the front desk warmly welcomed me after I drove more than 300 miles through several metropolitan areas. The room was clean, the bathroom sparkling, and the bed inviting. The recommendations by the front desk staff for dinner at a local restaurant within walking distance on a cold night were spot on. I was so impressed, I booked another night at my own expense. When greeted by the general manager, Juli Lederhaus, at the complimentary breakfast, she directed me to a wonderful local museum within walking distance and helped me obtain admission. A gem of a hotel, offering great service, at a terrific price.

  • Stayed February 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank J C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 1 August 2014
Dear J C,

Thank you for your review of the Hawthorne Hotel. I’m glad you enjoyed your stay with us, and that you felt so welcomed after a long journey to Salem that you stayed with us another night—such high praise!

As you experienced, we take great pride in being one of the Historic Hotels of America, doing our best to maintain the Hawthorne’s charming atmosphere while still accommodating the modern needs of our guests. Our mattresses are made right here in Salem, and our bedding is carefully chosen for its comfort. Each of our rooms is individually furnished and well cared for by our amazing Housekeeping and Engineering departments. I will be certain to share your compliments with them and the rest of the Hawthorne team.

It was my pleasure to meet you. We hope to welcome you back again soon.

Warm regards,

Juli Lederhaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, Massachusetts
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 July 2014

The Hawthorne Hotel is centrally located in Salem MA, within walking distance of museums and shops, and within a mile or so of the waterfront. The dining room is quiet and very comfortable and the staff is very accommodating. The lounge is also comfortable and less expensive than the main dining room. Great for events. Wonderful historic hotel. Avoid on Halloween-or most of Oct. for that matter-if you want to rest and relax.

  • Stayed January 2014, travelled with friends
    • Service
Helpful?
1 Thank Curlyhead49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 1 August 2014
Dear Curlyhead49,

Thank you for your review of the Hawthorne Hotel. I’m pleased you enjoyed your stay with us. It seems you took advantage of our great location to enjoy Salem’s wonderful attractions and beautiful harbor.

I’m also glad that you were able to experience both of our in-house restaurants, and that the service was excellent in both. Nathaniel’s is our fine dining restaurant, and so the menu and atmosphere differ from our more casual restaurant, Tavern on the Green.

Halloween is certainly a unique time of year for Salem and the Hawthorne Hotel. While it can be very busy, there is also much to do and see, including our annual Halloween Party!

We hope to see you again soon.

Juli Lederhaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burlington VT
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 July 2014

We stayed at the Hawthorne for one night. We purchased the museum package which gave us tickets to the Peabody Essex Museum just a block away.

We felt that the value was very good, and the service couldn't have been better. Front desk staff was friendly and helpful from start to finish.

The location was excellent for exploring Salem. We had lunch and dinner in the Tavern; both meals were very good and again, the service was excellent.

The room was small but very well-kept and clean. We didn't mind the size because we weren't spending much time in the room. (If you prefer a larger room, there are many options available.)

All in all, a great place to stay. I've already recommended it to others.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank LisaHVT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 1 August 2014
Dear triskank,

Thank you for your review of the Hawthorne Hotel. I’m pleased you enjoyed your stay with us, and that you took advantage of one of our many great special packages. The PEM package is certainly a hit, especially with the Museum currently hosting the wonderful Turner and the Sea exhibition.

I appreciate your kind words for our staff and our rooms as well. Because we are a historic hotel, we do our best to balance our unique atmosphere while also providing a comfortable and welcoming place for our guests. Our excellent team members help make this possible, and I will be sure to share your kind words with them.

I hope to see you back again soon.

Best,

Juli Lederhaus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Drums, Pennsylvania
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 July 2014

There is a reason this hotel is on the National Registry, very courteous staff,centrally located. The lounge is very comfortable and a perfect place to end the day,also great restaurant. Thankful for great corner room on 5th floor,hotel is very clean and friendly,it's the kind of place you look forward to returning to at the end of the day. Free parking and bottled water,try to find that combination anywhere else! We highly recommend this hotel and will definitely return. Thanks again to a great staff. The bar area is probably one of the most comfortable you will find anywhere and we've been in many and this lounge is on the top of our list.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 28 July 2014
Dear Robert C,

Thank you for your review of the Hawthorne Hotel. I’m glad you enjoyed your stay with us and appreciate your many lovely compliments for our rooms, our restaurant, and our excellent team. I will be sure to pass along your kind words to our staff.

I’m pleased that you also appreciated the small gestures we believe make our guests feel truly welcome. In addition to the complimentary overnight parking and bottle of water each day, we also offer complimentary Wi-Fi, a coffee station in the mornings, and a lemonade station in the afternoons to refresh our guests.

Tavern on the Green, our pub-style restaurant, is a beautiful and welcoming place to enjoy a drink or a meal, especially after a long day of exploring the city. We are honored to have it at the top of your list!

We hope to see you again soon.

Warm regards,

Juli Lederhaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 July 2014

Loved the extremely friendly and helpful staff, as well as the darling room. The rooms are small as it is an historic hotel, but the square footage is listed for each room on the website. The price was better than the only other hotel in town, and reasonable. We went for quaint and accommodating. It was a great 2 night stay! The AC was fine during the 85 degree days.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank 128loiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 28 July 2014
Dear 128loiss,

Thank you for your review of the Hawthorne Hotel. I’m pleased you enjoyed your stay with us, and that you appreciated our historic charm. Although it is true that our rooms differ from those of a contemporary hotel, we believe that the welcoming, unique atmosphere of our Hotel is worth it. I’m glad you agree!

I appreciate your mentioning in your review that our website includes full descriptions and the square footage of each of our thirteen different room types. This is great information for fellow Trip Advisor readers who may not be familiar with the Hawthorne.

We hope to welcome you back again soon.

Sincerely,

Juli Lederhaus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hawthorne Hotel

Property: Hawthorne Hotel
Address: 18 Washington Sq, On Salem Common, Salem, MA 01970-4056
Phone Number:
Region: United States > Massachusetts > Salem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Salem
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hawthorne Hotel 3.5*
Number of rooms: 93
Official Description (provided by the hotel):
Our historic Salem, Massachusetts hotel provides 93 rooms including 6 suites all individually furnished and tastefully appointed; ideal for business and leisure travelers to the Salem or Boston area. All of our rooms come standard with hand-crafted Gartner Mattress© beds, Hypo-allergenic Beyond Down pillows, all natural and organic Pharmacopia Bath products and CubieTime alarm clock with USB power outlets. Guests can enjoy complimentary parking; complimentary high-speed Wi-Fi throughout the hotel; complimentary lobby coffee and free use of the local YMCA. ... more   less 
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Also Known As:
Hawthorne Hotel Salem

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