We stayed at the Hawthorne on the night of 21st July 2014.
Our room was well appointed, comfortable and we slept very well. The restaurant served us a delightful dinner and the waitress could not have been more charming. After this, we enjoyed a glass of port from the bar in the main lounge area, a perfect end to the day in excellent surroundings. The hotel is situated in the middle of Salem, and we took advantage of the museum offers.
On arrival, we went to the reception to book in, and the process took way too long. The receptionist, one of two constantly answered the ‘phone interrupting the process many times, to the point of being insulting. I have no doubt that she was acting to instruction, but the reception does set the tone for a stay in a hotel, and logically is the first direct point of contact. Earlier, we had arrived too early to have our rooms, and that was perfectly understandable, but the young man on reception also incessantly answered the ‘phone and also seemed to have to ask his female colleague for constant advice. We all have to learn, but it was frustrating having driven a long way to be dealt with less than efficiently. As a visitor to the United States I did exercise restraint in a way I certainly would not, had this been a British hotel.
Maybe, we arrived at reception at a bad time (both times?) and our experience is not typical, but it did take the shine off our stay in the Hawthorne. Checking out, I’m delighted to say was trouble free with no delays.
I would return here, but would not look forward to booking in.
- Official Description (provided by the hotel):
- Our historic Salem, Massachusetts hotel provides 93 rooms including 6 suites all individually furnished and tastefully appointed; ideal for business and leisure travelers to the Salem or Boston area. All of our rooms come standard with hand-crafted Gartner Mattress© beds, Hypo-allergenic Beyond Down pillows, all natural and organic Pharmacopia Bath products and CubieTime alarm clock with USB power outlets. Guests can enjoy complimentary parking; complimentary high-speed Wi-Fi throughout the hotel; complimentary lobby coffee and free use of the local YMCA. ... more less
- Reservation Options:
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- Also Known As:
- Hawthorne Hotel Salem