I rented 2 rooms in this hotel as it was close to River Walk. As soon as I got to my room I noticed it was hot. The AC was not working. I called maintenance and they sent someone right away. The gentleman played with the buttons and then he punched the AC until it started making some noise. He said that it was going to take some time to make the room comfortable . He added that in case it stop working in the middle of the night we just needed to punch it hard . I went to the lobby to request a new room. We were moved immediately. The new room did not smell very clean and the carpet needed some cleaning. We unpacked and I went to take a shower when I noticed that the toilet overflow and that the carpet was wet. Excrement was coming out of the toilet and was on the floor. Once more I called the front desk. This time they sent a lady quickly. She came with a plunger and a towel. I heard her working on the toilet. She dried the floor with the towel and she was not wearing any gloves . She did not mop the floor and they did not bring a wet vacuum to dry the carpet. To me this was very disgusting and unhealthy. We decided to stay and leave the next morning because we were tire and we had 5 kids with us. The second room we rented for my daughter had the same problem. She said that the bathtub was clogged and the bathroom had the same problem . Sunday morning before leaving the place we went to have breakfast. The tables were dirty and sticky. The container that had the muffins had 2 flies inside. The scramble eggs were runny and there was like a puddle of water at the bottom of the tray. Disgusting!. We left without eating breakfast. I stayed at this hotel years ago when it was called Quality Inn and we had a great experience. This time was awful. I have to say that the staff was very nice and friendly. It is not their fault that the hotel is such in a poor quality. We will never stay in this hotel at all. A sanitary inspector should come and check this hotel. It should be closed, cleaned and repaired before they can operate again. The bedspreads should be removed and have only white and clean sheets. The carpet has to be replaced. I will not recommend this hotel to anyone. The price was not cheap at all. Actually I found a 5 star quality hotel, clean and excellent for less money.
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- Also Known As:
- Quality Inn Downtown South Hotel San Antonio
- Quality Inn San Antonio
- San Antonio Quality Inn
- Econo Lodge Downtown South San Antonio, Texas