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Travelodge San Antonio Lackland A F B
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Reviews (262)
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160 - 165 of 262 reviews
Reviewed 1 June 2014

Very convenient location, to the Air Force base & all the attractions. The neighborhood looked a little run down & there was a lot of graffiti. Very nice staff. the room was clean.The beds were reasonably comfortable. The décor could use some updating. The TV & wifi worked fine. Being from a dry climate, everything felt a little slimy to me, especially the carpet. The breakfast was minimal, no hot food at all, but enough for us to get going early in the morning. Normally I would give this hotel a higher rating, except for the bugs. There were cockroaches & waterbugs all over the sidewalks, all day, everyday, everywhere you looked. they crunched under your feet. Yuck! I didn't see any in our room, thank goodness! I hope they get their pest control guy out there soon!

  • Stayed: May 2014, travelled with family
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Thank absurd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny S, General Manager at Travelodge San Antonio Lackland A F B, responded to this reviewResponded 3 June 2014

The staff here at Travelodge Lackland thank you for sharing your experience. We will further update the rooms sometime in the future. In addition, we apologize for the bugs and thankfully they did not enter your room. However, every summer the bugs migrate to Texas and seek refuge for more than two weeks due to their climate preference. Anthropologists speculated they should be gone by mid June.

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Reviewed 28 May 2014

We traveled from New Mexico to San Antonio and arrived late to see that expedia messed up our reservation, the staff was more than helpful and actually fixed our room mix up on Memorial Day weekend! Anything we needed they provided with a smile and it was an amazing experience! Ocean Miriam Yolanda and Sunny actually every single staff member my family encountered were so friendly and sweet and assisted every need we had! The housekeeper and her daughter came every morning and did an awesome job! We didn't even want to come home our experience was so wonderful! I highly highly highly recommend this hotel
Ten stars!!!!!!!

  • Stayed: May 2014
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Thank SharinaGril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny S, General Manager at Travelodge San Antonio Lackland A F B, responded to this reviewResponded 3 June 2014

Thank you for sharing your experience at your home away from home! The staff here will always appreciate your family's gratification to our services! Always book with us directly because we will match online rates; please stay with us again, you and your family will always have a place to stay when you all come to San Antonio

Thank you

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Reviewed 12 May 2014

After making the reservation online, I immediately called and asked for a first floor room. The owner said there was no problem, but this was not communicated to the nice lady at check-in.

The check-in lady at 2am was kind and helpful. The next morning when I brought her the coffee pot with a hole in it and told her the clock did not work, she was also ver nice. With the help of the cleaning ladies, they got the two items fixed immediately. The pool cleaner also was helpful.

Upon arrival we found an inebriated couple in discussion standing outside our assigned room. They then went into their room and I turned the TV on pretty loudly so as not to hear them as we tried to go to sleep.

We slept through breakfast when the clock did not work. The owner did give us a cup of coffee as we were leaving when there was no more in the lobby.
Their flag is in dire need of replacing. So close to the Air Force base, I am surprised it is in such bad condition.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Travelodge
Thank jbuki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny S, General Manager at Travelodge San Antonio Lackland A F B, responded to this reviewResponded 3 June 2014

Thank you for staying with us and sharing your experience. The staff here at Travelodge Lackland are always willing to accommodate for our guests; we apologize for the inconveniences that occurred. Please stay with us again, we will continue to improve your future experiences when you choose to stay with us again.

Thank you

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Reviewed 18 April 2014

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Travelodge
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 14 April 2014 via mobile

After reading all the reviews I was worried staying here. But it wasn't that bad! Our room was clean and housekeeping always cleaned our room and we got cleaned toweles!! The saff was very friendly and helpful!

  • Stayed: April 2014
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1  Thank Jeweles15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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