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Country Inn & Suites By Carlson Lackland AFB (San Antonio)
Ranked #48 of 356 Hotels in San Antonio
Certificate of Excellence
Birmingham, Alabama
Level 1 Contributor
2 reviews
“Great Staff”
Reviewed 1 May 2014

Although hotel was in the middle of updates the only complaint about hotel itself was there is no elevator. Staff was great and being close to Lackland was great! The bed was comfortable & room was clean. It is not in the greatest area but I wanted close to Lackland. I would stay there again if I needed to. I have no doubt it will be very nice once all renovations are complete.

  • Stayed April 2014, travelled solo
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Helpful?
Thank TravelerfromAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), responded to this review, 12 June 2014
Thank you for taking the time to let me know how your stay was and I would also like to "Thank you" for choosing Country Inn & Suites Lackland for your hotel needs. Hope to see you in future. Once again, Thank You
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434 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Chicago
Level 4 Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 3 March 2014

This hotel is in great need of updates. The toilet in our room had a movable seat, soiled bowl and dirty base. One lamp over the bed did not work, and the lamp by the chair had a very loose connection. The carpet was filthy. We found not having an elevator is a big pain. I must say the staff if great. Hotel Impossible needs to visit here. I think the owner feels he/she may have a captive audience due to the proximity to Lackland. This attitude is not acceptable because they are serving military families. I would rather have driven further. The area here is awful, not safe and nothing near if you miss meal time. Staff is great...really.

Room Tip: If you can't do stairs make sure you request first floor!
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  • Stayed February 2014, travelled with family
    • Value
    • Location
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Helpful?
Thank rnlmcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), responded to this review, 18 March 2014
Dear rnlmcs,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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new jersey
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 February 2014

My family stayed here January 29 - February 3. First and most important this hotel is in a very unsafe area. There is industrial type buildings, with barbed wire and guard dogs at night, surrounding this hotel. All the adjacent buildings are tagged with graffiti and spray paint. My son drove 2 blocks away to a convenience store and the lady there told him he should not be alone because of his race. Which is "White". Lock your car doors and don't leave anything of value in your car. If I had to redo this I would stay in San Antonio by the Riverwalk. Much nicer hotels, although we were approached about half dozen times by beggars asking for money.

This Holiday Inn is about 1.5 miles from base but you will take 2 highways to get there. Impossible and unsafe to walk. The hotel itself is basic and in desperate need of renovations. Our bathroom door didn't close. The toilet seat had a broken bolt and moved from side to side. The shower would leak water all over the bathroom floor. The bathroom has toilet and tub/shower combo and you can't sit on the toilet and close the door without hitting your knees. The sink and mirror are in the room. We had an ironing board but no iron. The a/c worked good. Get a room in the front of the hotel or else you will hear traffic noise from the highways behind the hotel. The hotel is two stories and does not have an elevator. You will need to carry your luggage. The restaurant closed Sunday night at 8 although the sign says 9pm. The food is good but a limited menu. Breakfast is open Thursdays and Fridays at 5:30. It is not free. Actually it is quite pricey. I had juice, coffee, and typical eggs, bacon, etc. The bill was $17.95. The lounge is only open from 5 - 9, except Sunday. It closes at 8 Sundays. The drinks are complimentary and well prepared. In the room there were evidence of repairs...mismatched paint, peeling wall paper trim, flat screen tv that is very blurry. Free wifi that worked fine. The pool was too cold to go in. The hot tub had all broken jets. There is nice music and lounge chairs in the courtyard. Actually the courtyard was the best part of this hotel.

On the good side, the staff was wonderful. Everyone of them! We met several families staying there and had nice conversations in the courtyard.

I'm sure the owners of this hotel makes a substantial profit from BMT families (I can't see anyone else staying here). They should definitely invest in renovations.

Since I have no reason to return to San Antonio, I would not ever be staying in this hotel. My advice - bring a Rottweiler for protection and make sure he never leaves your side, although don't think this hotel allows dogs.

  • Stayed February 2014, travelled with family
    • Value
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Helpful?
4 Thank toes-n-sand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), responded to this review, 20 February 2014
Dear toes-n-sand,

Thank you for taking the time to review our property. I’m very sorry to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Connie D
Case Manager
IHGCare
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Canyon, Texas
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 January 2014

This is a no frills hotel! Very close to Lackland, clean rooms and comfortable beds. Love that they have flat screen tvs. The hot tub felt great. Did not use the pool because it was too cold. I like that there is a lounge on the premises. Would stay here again!

  • Stayed January 2014
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Helpful?
Thank westtexasbeachluver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), responded to this review, 22 January 2014
Thank you for taking the time to share your experience. Sounds like you had a great stay.
Once again Thank you staying with us.
Akta Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roebuck, South Carolina
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 January 2014

My son graduated 12/27/2013. The staff was very friendly and helpful. The hotel was located close to Lackland AFB. Travel time to Valley Hi gate was 5 minutes or less (6:00am). I didn't eat in the restaurant. The room was clean and comfortable. Although I don't expect to be back in the area, I would consider staying here again if I were.

Room Tip: Ask for connecting rooms if traveling with larger groups like we did.
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  • Stayed December 2013, travelled with family
    • Value
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Helpful?
Thank DarrylKHuggins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), responded to this review, 22 January 2014
Thank you for taking the time to share your experience. Sounds like you had a great stay. Hope to see you in future.

Akta Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
1 review
Reviewed 14 December 2013

Our nephew was graduating on 7/14 at Lackland. The staff at the Holiday Inn Lackland went beyond to make this the most happy experience for us. The room attendants were great, and one person stood out, Thank You Steve, you can cook an awesome breakfast, and your attention as a bartender was was great, you made us feel at home.
To the whole Hotel staff Thank YOU , we will be back.
Customer Service EXCELLENT

Room Tip: our room was in on the lower level, back of hotel Rm 111. Seniors need less kids noise at nite.
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  • Stayed December 2013, travelled with family
    • Value
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Helpful?
Thank charlie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), responded to this review, 15 December 2013
Thank you for taking the time to let me know how our staff employee went beyond to make your stay memorable. We will let our staff know and specially Steve about his service.
"Thank you" for choosing The Holiday Inn Lackland for your hotel needs. If you should ever be in the area please call me to discuss rates. Once again, Thank You.

Akta Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
1 review
Reviewed 13 December 2013 via mobile

I had a nice stay at the lackland holiday inn. The staff was nice and friendly, the location was great (right next to the air force base), and this was all at a reasonable price. Definitely recommend to anyone in the Lackland area and looking forward to another stay!

Stayed December 2013, travelled solo
Helpful?
Thank chamoySA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), responded to this review, 15 December 2013
Thank you for taking the time to let me know how your stay was and I would also like to "Thank you" for choosing The Holiday Inn Lackland for your hotel needs. Hope to see you in future. Once again, Thank You.

Akta Patel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson Lackland AFB (San Antonio)

Property: Country Inn & Suites By Carlson Lackland AFB (San Antonio)
Address: 6502 Enrique M. Barreara Pkwy, San Antonio, TX 78227 (Formerly Holiday Inn)
Phone Number:
Region: United States > Texas > San Antonio > Far West Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Best Value Hotel in San Antonio
#95 Family Hotel in San Antonio
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites By Carlson Lackland AFB (San Antonio) 3*
Number of rooms: 74
Official Description (provided by the hotel):
For a Texas-sized welcome and services like free high-speed Internet access, reserve a spacious hotel room or suite at the Country Inn & Suites By Carlson, Lackland AFB (San Antonio), TX. This hotel is just a mile away from Lackland Air Force Base and is ideally suited for family and friends attending graduation ceremonies for airmen finishing up Lackland Basic Military Training. For entertainment the whole family will love, San Antonio attractions like SeaWorld, the Alamo and River Walk are less than a 10-mile drive away. On site, enjoy a modern fitness center, a business center and an outdoor courtyard pool. Don't miss a single morning at the complimentary, hot Be Our Guest Breakfast buffet. 100% non-smoking Hotel. There are designated areas outside of Hotel for smoking. ... more   less 
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Also Known As:
Holiday Inn Lackland Hotel San Antonio
Holiday Inn San Antonio
San Antonio Holiday Inn
Lackland Holiday Inn
Country Inn & Suites By Carlson Lackland AFB (San Antonio) Texas

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