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“just ok” 3 of 5 bubbles
Review of Wyndham San Antonio Riverwalk

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Wyndham San Antonio Riverwalk
Ranked #93 of 354 Hotels in San Antonio
Austin, Texas, United States
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“just ok”
3 of 5 bubbles Reviewed 17 June 2014

This hotel, while technically on the riverwalk, it's not near all the restaurants and shopping. It's a several block walk down the riverwalk past lots of shady characters, several asking for spare change. I don't recommend doing that at night! The hotel is in the process of being updated, but it's not there yet except the lobby. The room was comfortable enough, but had décor from the 80's. We hung out at the bar and had a nice bartender and the food was decent. The pool is actually on the 3rd floor roof, which isn't really specified when it says "rooftop." The towels they have at the pool are threadbare and barely larger than a hand towel. Overall it was a decent place to stay, but if we hadn't gotten the deal we did on it, we wouldn't have stayed there, and definitively wouldn't again. There are too many other hotels in the area to choose from that are just as good if not better for less.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Laura F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review, 30 June 2014
Laura F.,
While I was disappointed to here your visit was OK, I understand your perspective. I did appreciate your favorable comment on the bartender, I only wish you had shared their name too. We are going through a guestroom renovation which will be completed by fall. I would look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,851 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Mission, Texas, United States
Level Contributor
44 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

the hotel is clean, good size and the staff is very friendly and courteous! The only this is that this hotel is not close to the river walk area where all the restaurants are at, it is on the river walk but not near the whole action. The concierge service is excellent, friendly and extremely knowledgeable.

Room Tip: leave your vehicle in valet parking and walk to the river walk area or you can take a taxi, for abou...
See more room tips
  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gladys A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review, 30 June 2014
Gladys A.,
Thank you for recognizing our hotel is clean and our concierge staff helpful
Many guests prefer our more tranquil riverwalk location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City, Utah
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

This hotel was paid for by my husband's work, so the hotel was much nicer than anywhere we normally stay when we have to pay. Staff was very nice and helpful, concierge and valet people helped recommend food and flag us a cab to airport. Room was clean, comfortable, pool was great (although a tad chilly for my taste). This is in walking distance to so many cool parts of San Antonio (the riverwalk and great restaurants, the Alamo, cathedrals, etc. etc. If someone else paid again, I'd definitely stay here! Nice for conferences too (that's what my husband was attending).

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kristen h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review, 30 June 2014
kristen h.,
I was glad to read your recent visit with us met both your husbands business and your leasure expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio
1 review
4 of 5 bubbles Reviewed 17 June 2014

The room was fine. Was quiet, except for one morning when the people above my room must have been leaving about 4:30 am. They were dropping things on the floor for about l/2 hour and woke me. ........ The drink machine on my floor, (5), was empty of regular Pepsi for two days. (a "first world" problem)

  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Betty A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review, 30 June 2014
Betty A.,
I apologize for the noisy guest that disrupted your restful nights sleep.
The next Pepsi is on me.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston
Level Contributor
74 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 16 June 2014

The service is excellent and a leader in this is Rene Odioa who works in the restaraunt on the first floor. The location of the hotel is awesome as it's on the more peaceful stretch of the Riverwalk. The biggest complaint I have is that during week days the elevators are constantly moving and no matter what room you are in, you can always hear them going up and down the shafts.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tiggerperson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review, 30 June 2014
tiggerperson,
Thank you for your favorable comments from your visit. The elevator challenge you mentioned was addressed immediately upon us noticing it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio
1 review
5 of 5 bubbles Reviewed 16 June 2014

Very good location and great people oriented hotel...good spot to move around, not much traffic. Ok!

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Zoilo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review, 30 June 2014
Zoilo,
Thank you for your wonderful comments on your visit. I was delighted to know your expectations of us were met.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mapleton, Utah
Level Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

I stayed here as part of a recent conference in San Antonio. I was pleased with my experience and found the staff to be extremely pleasant and helpful. The hotel has obviously not been updated in quite some time and in their defense, they had a display in the lobby showing the options for an upcoming renovation. The facilities were excellent and the exercise room was more than adequate. The hotel is located a short 5 minute walk from the river walk where you will find lots of restaurant options. I walked to the Mercado, which was about a 12-15 minute walk through a safe part of the city (I thought the Mercado was only mediocre and the restaurant recommended by the front desk clerk there was only mediocre). The hotel is easily accessible by car and there is paid parking. Once at the hotel there is plenty to do within walking distance. The Alamo was about 10 minutes away. My room was very nice and quite large. I had a small couch and a queen bed, which were both part of the standard room price. I would certainly stay here again, although I hope they eventually modernize the floors of the hotel above the lobby. The lobby is nice but the rest of the hotel shows its age.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank taw26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham San Antonio Riverwalk

Property: Wyndham San Antonio Riverwalk
Address: 111 Pecan Street East, San Antonio, TX 78205 (Formerly Crowne Plaza San Antonio Riverwalk)
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #93 of 354 Hotels in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Wyndham San Antonio Riverwalk 3.5*
Number of rooms: 414
Official Description (provided by the hotel):
Wyndham San Antonio Riverwalk ***Centrally located on the historic Riverwalk*** Enjoy all the excitement, charm and culture of San Antonio while at the Wyndham San Antonio Riverwalk hotel, a AAA 4-diamond hotel. Enjoy all the amenities of a full service hotels with the convenience of being near AT&T, Frost Bank, Toyota, Boeing, General Electric and USAA. The hotel is within walking distance of the Alamo, Hemisfair Park and Tower, El Mercado Marketplace, the San Antonio Convention Center and the RiverCenter Mall. We are a short drive to Fiesta Texas, the Six Flags Amusement Park, Sea World, Schlitterbahn Water Park, the San Antonio Missions and the San Marcos Outlet Center. In addition the hotel is conveniently located to Brooks Army Base, Kelly Air Force Base, Randolph, Lackland and Ft. Sam Houston bases. This 410-room hotel features 37,000 square feet of meeting space, with a grand ballroom and exhibit hall. All rooms are wired with high-speed Internet access with WiFi (wireless) access in the public areas. We feature valet and self parking for all guests and meeting attendees. The hotel features a roof top pool, sauna, whirlpool and a complimentary full fitness center. We are a 'pet friendly' hotel; please go to hotel features for additional information and fees. ... more   less 
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Also Known As:
Crowne Plaza San Antonio Riverwalk Hotel San Antonio
San Antonio Crowne Plaza
Wyndham San Antonio Riverwalk Texas

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