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“Downtown, yet not the center”

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Hotel Indigo San Antonio Riverwalk
Ranked #53 of 358 Hotels in San Antonio
Stacy, Minnesota
Level 5 Contributor
79 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Downtown, yet not the center”
Reviewed 6 April 2014

The room was clean, spacious, and well-furnished. So I must be spoiled when I call the hotel stay just "meh". It was right on the river walk, and you can pick up a river taxi right outside the hotel. (Parking is $15/day) It's not in a "bad" area, but there's nothing right around the hotel. The hotel's restaurant is expensive and just "meh" as well. The room was quiet enough, despite dozens of girls running around for some cheer-leading competition. Very comfortable bed.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
Helpful?
1 Thank Jeff T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review, 10 April 2014
Thank you for your review. We are glad to hear that you enjoyed yourself for the most part. We do acknowledge that were are a bit on the northern area of the Riverwalk a walk away form the hustle and bustle of the downtown area. We certainly apologize for any inconveniences with the noise issue that you may have experienced. We will be passing these notes along to all our team to ensure that we are maintaining a comfortable environment for all our guest who visit us. We understand you had a choice in choosing where to stay while visiting our gorgeous city and we certainly are happy you chose us.
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Rating summary
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Traveller tips help you choose the right room.   Room tips (235)
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Houston, Texas
Level 2 Contributor
1 review
Reviewed 5 April 2014

Had a mini spring break last weekend, My husband and I like the place, the back of the hotel have a walkway to the river, there is also rivertaxi stop right behind the hotel. We like to walk, takes 20 mins to get to the Alamo Plaza. The room has a little kitchenette, with sink, Krueg coffee maker, refrigerator with freezer is a plus, and a working WiFi :) The bed was great, soft and comfy, just perfect for a restful night. Parking is just accross the street and it's not a busy street. Front desk staff were very accommodating, we got there before check in time, he let us in our room with no wait. We had a great time, planning to come in December, and stay at the Indigo

Room Tip: Third floor rooms on the southside are more quit, you don't need a view, you spend all your day...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank LisaV77575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review, 10 April 2014
Thank you so much for your review! We are so pleased to hear that you were able to enjoy yourselves on your trip to our beautiful city. We love that you were able to experience the walk to the center of our city it is something that we recommend to all our guest because it's so serene and full of photo ops. Thank you so much for choosing to stay with us and we looked forward to seeing you in December!
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Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 March 2014

My husband and I stayed during spring break this year. The room was ok, a little run down looking and it had a funny smell in the bathroom. The air conditioner wouldn't go lower than 75 but we called and they came right up and fixed it. Overall had a good time but I found it a little expensive for the quality of the room. It was right on the river and had a river taxi stop right outside which was nice. There was construction right across that was a little noisy.

  • Stayed March 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Marion T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review, 3 April 2014
Thank you for your review. We are happy you enjoyed your stay with us. We understand that you experienced some issues while here on property and we are pleased to hear that our staff was able to correct these issues for you as soon as they were reported. We do apologize for the inconvenience the construction may have caused you. We are certainly anticipating the completion of the project to be done by the end of this year to make way for the Tobin Center for Performing Arts. We understand that you have a choice in choosing where to stay and we certainly are happy you chose us. We hope to see you on your next trip to our city to give us a second chance to truly WOW you.
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Oconomowoc, Wisconsin
Level 4 Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 30 March 2014

We (husband & myself) just returned from spending 5 nights at the Hotel Indigo. We had an amazing time in San Antonio.
Great location if you want to be away from the busyness of the Riverwalk dining area. We walked everywhere we went, had no other transportation and didn't find it to be too far at all. As mentioned in other post' it is about a 15 minute walk to the heart of the dining area but the river taxi picks up right at the bottom of their stairs.
The hotel (rooms) are exactly what you see in the photo's. We found it to be clean, the staff was very friendly and helpful.
If ever back in San Antonio we would not hesitate to spend our nights here once again.

Room Tip: If ever back there I will request a room on the 3rd floor only because I am a very light sleeper and...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lawnwife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review, 3 April 2014
Thank you so much for a wonderful review. We are so happy to hear that you enjoyed your stay while with us. Although on the northern end of the riverwalk we do have plenty of means of transportation to get you to the center of the city. We are happy you were able to utilize some of these options as well as enjoy the area around the hotel. We certainly cannot wait to see you on your next trip to our beautiful city.
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Raymore, Missouri
Level 5 Contributor
96 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 March 2014

Hotel was very good. Food was just ok., breakfast was so so. Patio was great but waitress didn't pay any attention to us sitting there. Make sure your bill is accurate. Tried to charge us twice for
Desert. Room was very comfy. Bed was great.

  • Stayed March 2014, travelled on business
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Helpful?
Thank wofwnr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review, 29 March 2014
Thank you so much for your review on our hotel. We understand that you experience some service issues while dining in our restaurant and we would like to ensure you that these issues will be addressed. It is always our goal to consistently provide the best level of service to any and all of our guest that choose to stay and dine with us. We understand that you had a choice in deciding where to dine and stay and we definitely appreciate you choosing us.
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Edmonton, Canada
Level 6 Contributor
97 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 23 March 2014

Nice hotel with a lovely patio and staircase down to the riverwalk. Convenient water taxi stop at hotel, or about a 15 minute walk to the busier part of the riverwalk area. Not much to eat within walking distance, and the restaurant on site was not very good. Good bar, and nice design to the hotel. We had a ground floor room on the street, and it was quite loud with lots of sirens and vehicle noise. I would suspect the river side would be quieter. FYI: We were there on reward nights as IHG platinum members, and did not receive an upgrade. Did get a free drink at the bar though.

Room Tip: River side would be much quieter. St. Mary's is a pretty busy street with lots of noise.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DebraI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review, 29 March 2014
Thank you so much for your feedback on our hotel. First off I would like to thank you for being an IHG Rewards Member and for using Rewards Nights here at our Hotel. We are always grateful to receive feedback from our guest because it allows us to consistently provide the service our guest deserve and request. We do apologize for not being able to upgrade you as and IHG Rewards Platinum Member as upgrades are always based upon availability at the time of check-in. We certainly will be taking all your concerns and sharing them with the rest of our team to ensure that issues of noise complaints are handled immediately. Again thank you so much for choosing to stay with us and we certainly hope to see you again in the future.
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Waco, Texas
Level 4 Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 March 2014 via mobile

Hotel very chic with uptown feel. Bar spacious and beautiful with entertaining friendly staff. Rooms beautifully decorated with comfortable beds and nice bath. Restaurant with good food choices and excellent staff. Many areas to sight see and shop nearby.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debmccoy01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review, 29 March 2014
Thank you so much for your review! It is feedback such as this that truly inspire us to continue to provide the top notch service our guest deserve. We are happy to hear you were able to enjoy yourself while here at our hotel. Your kind words will be shared with the rest of the team. We certainly appreciate you choosing to stay with us and we hope to see you back soon.
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Additional Information about Hotel Indigo San Antonio Riverwalk

Property: Hotel Indigo San Antonio Riverwalk
Address: 830 N Saint Marys St, San Antonio, TX 78205-1306 (Formerly Hawthorn Inn & Suites)
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Romantic Hotel in San Antonio
#67 Business Hotel in San Antonio
#72 Family Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Indigo San Antonio Riverwalk 3.5*
Number of rooms: 140
Official Description (provided by the hotel):
Welcome the Hotel Indigo San Antonio Riverwalk, an intriguing branded boutique hotel delivering peace and renewal to people who are tired of mundane cookie-cutter hotels. Meandering along the threshold of the Riverwalk in the downtown area you will find yourself close by the Museum of Art, Alamo, El Mercado, Southwest School of Arts & Crafts, Rivercenter Mall, Henry B. Gonzales Convention Center, Alamodome, Municipal Auditorium, and Majestic Theater. Local businesses include AT&T, Baptist Hospital, Methodist Healthcare Systems, Fort Sam Houston, Brooke Army Medical Center, Kelly USA, and Lackland AFB. Imagine a 100% smoke free, sophisticated boutique hotel, whose focus is delivering guest peace, serenity and renewal. Experience true Texas hospitality at this jewel just a short stroll to restaurants and bars. Hotel Indigo offers a blend of modern contemporary living with the best in hotel hospitality. Curl up in our over-sized beds with plush bedding, duvets, pillow shams and fluffy pillows. Complimentary WiFi is at your fingertips. Relax and enjoy our Bridges Bar & Bistro for cutting edge cuisine or grab a latte where we proudly brew coffee from a local company. The Hotel Indigo San Antonio Riverwalk has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a fitness center, pool and restaurant. ... more   less 
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Also Known As:
Hawthorn Suites San Antonio
San Antonio Hawthorn Suites
Hotel Indigo San Antonio Riverwalk Texas

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