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“Great Location! Great Price!” 5 of 5 bubbles
Review of BEST WESTERN Alamo Suites

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BEST WESTERN Alamo Suites
Ranked #95 of 353 Hotels in San Antonio
Lewisville, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Location! Great Price!”
5 of 5 bubbles Reviewed 27 May 2014

I had the best experience at this hotel. Receptionist Sarah checked us in and she was Amazing. I asked her for advice on dinner and she recommended few restaurants and gave me the directions. This hotel is only 5 minute car ride from the River walk, but if you are to walk it could take up to 20 minutes. Hotel also had complimentary breakfast with variety of selections which was really good. Also this hotel provides free parking. I bumped into few hotel staffs on way to the room and surprisingly all of them made eye contact and gave me a smile.

Room Tip: Double bed rooms are huge.
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  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review, 4 June 2014
Thank you for your great feedback I will let Sarah and the others know of your comments. It is always a pleasure to have guest feel at home and Sarah takes that extra mile to make sure of that. We encourage our staff to always try to greet guest and give them a smile as a smile does go a long way. Thanks for choosing us and hope to see you back soon.
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449 reviews from our community

Traveller rating
    172
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    76
    22
    31
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Jacksonville, Florida
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 26 May 2014

This property is very nice and a great value vs staying on The Riverwalk where you can pay dearly for the privilege. Being strangers, we wanted to see it and the Alamo so it was a short drive from the hotel and we found a parking garage. It would be a long walk from the hotel IMO. Breakfast included with room was adequate, but was fine as we were on our way west. The staff is most friendly and helpful - all nice folks. Louis the Mgr. seems to go out of his way to be a gracious host! We would stay there again if we return to the area.

Room Tip: The only elevator is near the front desk and the building extends back about a block to the parking...
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  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Chuck M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review, 4 June 2014
Thank you for your feedback. I will let Louis know on his service and we all greatly appreciate when guest take the time to let us know how we are doing. I am glad you enjoyed your time in San Antonio and hope to see you back soon.
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Houston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 May 2014

Incredibly kind and helpful staff.. great breakfast.. great location.. clean, updated, good-size room.. oh and the best part SUPER CHEAP! I was amazed by the value and am excited to recommend this hotel to my family. We are always concerned with safety when staying in a city like San Antonio and we felt secure while here. Only critical comment is that the pool felt over-chlorinated, so keep that in mind if you have little ones. They gave us a late check-out and great recommendations on restaurants and activities that were in close proximity. It really seemed like the staff cared that we had an enjoyable staff. I have stayed at other hotels that were literally TWICE the price and did not have as enjoyable a stay. Do yourself a favor and book this hotel if you're staying in San Antonio!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Emily W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review, 4 June 2014
Thank you for the awesome review, we greatly appreciate the feedback. I will let my staff know on how they did as they always love to hear back from our guest. We hope to see you back soon and if you are in need of anything please feel free to contact me. I will address the pool chlorine issue with maintenance department.
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Jakarta, Indonesia
1 review
3 of 5 bubbles Reviewed 17 May 2014 via mobile

We stayed 3 nights. Location is convenient, 10 minutes drive from Riverwalk. Room was good, clear and neat. Breakfast is just right.
Bathroom: bathtub floor was slippery they dont provide bath mat. Be careful in room 302.

Since we need to be in San Antonio on friday that week, we tried to book directly via reception desk. But, the respond we received from the big gentlemen with suit and glasses on the nose that morning in the reception desk was not convincing. He said : 1.Not sure if they had room for weekend. They usually fully booked. After checking: 2. No room of our choice (king room) 3. They have queen room with room rate per night $ 189. SERIOUSLY? ? BEST WESTERN? ?

Well, we chose to stay at Hilton.

Stayed May 2014, travelled as a couple
Helpful?
Thank renisoer31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review, 4 June 2014
Thank you for your stay at our property. We value guest feedback and will address the bath tub issue. The tubs have a slip resistant coating but nonetheless we carry rubber mats at the front desk in case a guest is needing one. I apologize if you were not given one when you asked. As for availability of rooms, the rates fluctuate based on availability and room type. If you have further questions I can assist you with please feel free to contact me, I will be more than happy to assist you.
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Orlando, Florida
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 17 May 2014

The room was nice, along with hotel staff. We weren't in the room much but when we were it was comfortable. We did not have any bad experiences here at all. It's not really close to downtown, we still had to drive to get there, especially if we were going to be in town late at night. But the hotel itself was nice. The only negative would be the awkward rumble the toilet made when you flushed. Other than that, the bed was comfortable, shower was nice and room was really clean. Had a great getaway weekend, thanks Best Western!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amanda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review, 4 June 2014
Thank you for your feedback. I am glad that you had a great getaway weekend. The hotel being about 1 mile from the downtown core there are different options that guest have to go back and forth. Some like the fact that it is away from the hustle and bustle of downtown and others prefer to be in the heart of the core. It was a pleasure that you chose to stay with us and hope that you will return on your next trip back to San Antonio. Forgot to mention that the toilets you were talking about they are equipped with the pressure assist tanks. Take care and look forward to seeing you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Texas, Usa
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 16 May 2014

Very nice and well kept motel. Rooms are great and comfortable. Rates are in line with the more discount motel chains but this one is well above what you will get with them. Business stay but great rooms for the family. Easy location to find right off the Interstate and real close to the downtown area. Beautiful city to visit and full of adventure for the family.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review, 4 June 2014
I am glad that you enjoyed your stay. It is always great to hear from our guests. We greatly appreciate you taking the time to leave us your feedback and hope that you will be back soon. If there is anything we can do please feel free to let us know.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
asherton, United States
1 review
5 of 5 bubbles Reviewed 14 May 2014

My twins and I needed a hotel at the last minute, and this hotel was able to accommodate us with THREE king sized beds. I thought that was awesome. The indoor pool with Jacuzzi was a plus because it so humid and hot that day. Our room was excellent, roomy, clean, and the balcony was a plus because I do smoke sometimes. I just had to step on the balcony from my room and I was able to enjoy a few minutes of bliss.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Rita T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review, 4 June 2014
Thank you for taking the time to leave us your feedback. The three king bed suite is a plus for families and the indoor pool definitely seals the deal. We hope you enjoyed you trip to San Antonio and it was a pleasure having you stay with us. We hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Alamo Suites

Property: BEST WESTERN Alamo Suites
Address: 1002 S Laredo St, I-35 Exit 155A, San Antonio, TX 78204-3212
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#67 Romantic Hotel in San Antonio
#96 Business Hotel in San Antonio
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Alamo Suites 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
This hotel offers king beds in all rooms whether 1, 2, or even 3! Less than a mile to downtown attractions, shopping, and restaurants. Five blocks to Market Square. One mile to Riverwalk, Alamo, Alamo Dome, Convention Center, LaVillita, Institute of TX Cultures, and Tower of America. Free high-speed Internet access, fitness room, and indoor pool on property. 100 Percent non-smoking hotel. ... more   less 
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Also Known As:
Best Western Alamo Hotel San Antonio
Best Western San Antonio
Comfort Suites San Antonio
San Antonio Comfort Suites
BEST WESTERN Alamo Suites San Antonio, Texas

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