I am a choice rewards member and have enjoyed the comfort inn hotels. I was about to embark on a ski trip and wanted to be close to the airport for a 530 am flight. The hotel is close no more than about two miles. The problem was not with the location, the room when we finally got it was nice but getting there was only half the battle. About two days before my trip I got a call from a manager and asked me if I could stay at another Comfort a little further away on the north side of 35. I stated the reason I was staying at the Airport location and they said ok but they were over booked, no offer of a comp or extra points were made. I had made the reservation several weeks before the trip. Got to the hotel and was told they were overbooked, not my problem and they had one room left and it did not have a key?? What? No Key? they were going to buzz me in from the front desk. I had also asked for two beds since we had a child with us and the buzz room was only one King, Said nope, give me the room I had reserved. They said well ok, but the next person who is expecting that room will not be happy, Wait a minute I am in Front of you, I will not be happy with a room you have to buzz me into and only one bed. Like I said got to the room, clean, two beds and got a nights sleep until 3 am. Left and went to Park City for a few days skiing and forgot the ordeal at Comfort.
- Official Description (provided by the hotel):
- This all suite property offers the amenities you are looking for including a free hot breakfast with rotating menu, free airport transportation (via yellow cab), outdoor pool & spa, free high speed internet, and service that you will remember with a smile. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Suites Airport North Hotel San Antonio
- Comfort Suites San Antonio
- San Antonio Comfort Suites
- Comfort Suites Airport North San Antonio, Texas