I am a Diamond member. I called the day before and was promised two connecting rooms due to minor children. Upon arrival I was told there was a mistake and they couldn't honor the block as someone had given those rooms away but they were happy to give me a movie or something from the snack bar. Also, the rooms at 4pm weren't even ready.
We chose to leave and go to the Residence Inn where a 2 bedroom suite was available and ready.
Very dissapointed and we weren't the only ones as others were waiting for rooms to be become vacant as well.
- Official Description (provided by the hotel):
- Newly remodeled, this modern hotel is 2.7 miles from the McNay Art Museum, and 3.6 miles from the San Antonio Zoo and Aquarium. Our polished rooms feature free WiFi, 42-inch flat-screen TVs and pull-out sofas. They also come with work areas and mini-fridges. Complimentary hot breakfast is available. Additional amenities include an outdoor pool, a fitness center, and a 24/7 menu and market. There's also a business center, free parking and an airport shuttle. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Place San Antonio Airport Hotel San Antonio
- San Antonio Hyatt
- Hyatt San Antonio
- Hyatt Place San Antonio Airport/Quarry Market Texas