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“Beautiful hotel and views.”

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La Cantera Resort & Spa
Ranked #25 of 354 Hotels in San Antonio
Certificate of Excellence
1 review
“Beautiful hotel and views.”
Reviewed 7 August 2011

I loved the attitude of service And politeness from the girls at Starbucks specially .

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julikat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraAplin, Public Relations Manager at La Cantera Resort & Spa, responded to this review, 9 August 2011
Dear Julikat,

Thank you for your great comments! Our Starbucks associates were happy to hear that you enjoyed their service! Have a great summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,961 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (343)
Date | Rating
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English first
Austin, Texas
1 review
Reviewed 6 August 2011

We stood in line going up the stairs waiting for a table. There were plenty of tables available, the problem was that they weren't cleared from the previous party. The wait staff must not have to help clear, because they were just standing around waiting for clean tables. Once we were seated and ordered the breakfast buffet we noticed the plates, bread, muffins and bacon had not been restocked. We had to stop someone going to the kitchen to ask for plates. Returning to our table we had to ask for juice and ice tea refills.
Through the duration of our meal four tables around us were not cleared.
I think they need a new Dinning Manager, or maybe they don't have one!
The food is very good, especially the omelet station.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sojourner03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraAplin, Public Relations Manager at La Cantera Resort & Spa, responded to this review, 9 August 2011
Dear sojourner03,

Thank you for your candid comments regarding your experience, as we view them as an excellent chance to improve our level of service to our guests. We were very disappointed to hear that your dining experience in Brannon’s Café was not up to our normally high standards. Our goal is to provide our valued guests with a truly relaxing, hassle-free dining experience, and we clearly missed the mark in this instance. We certainly hope that you and your family give us another opportunity to impress you the next time you visit our beautiful property. We assure you that this is not a typical experience at The Westin La Cantera Resort, and will make every effort to insure that a similar situation does not arise in the future.
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Houston, Texas
1 review
Reviewed 6 August 2011

Paulina Castanon and Elizabeth Munoz were very helpful, during our stay they helped us plan our stay, and made our dinning expereince very exciting.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank pooj12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 6 August 2011

I decided to tag along with my daughter on her business trip with my grandson. Although we didn't have access to a car and did not want to rent car while my daughter was in her daily meetings, I was surprised how many activities the hotel provided for my 8 year old grandson and I. The game room they have was god sent and the employees working in it were excellent with kids. Stephanie was an absolute doll and was able to help keep my grandson entertained and sharing with the wii! Her and I had an hour long convo just about texas history, she was wonderful! Recommend, very family friendly. And location location location!

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Minnesotagrandma223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraAplin, Public Relations Manager at La Cantera Resort & Spa, responded to this review, 9 August 2011
Dear Minnesotagrandma223,

Thank you so much for sharing your experience with us! We were very glad to hear that your grandson was thoroughly entertained while your daughter was hard at work! Stephanie was also very happy to learn that she was such a positive part of your stay. She is a true guest service superstar!

We are so glad you came out to visit us this summer. Please come back and see us again soon- we would love to welcome you home again!
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Round Rock, Texas
1 review
Reviewed 4 August 2011

We were meeting family for a weekend getaway and the Westin La Cantera put us in rooms that shared a balcony with a poolside view. The location of the room was great, with a short walk to the pool, movie lawn, pool bar and restaruant. Also, at no extra charge, Westin provided a mini-fridge for the room so we could stock with water and soda. We enjoyed a huge breakfast buffet each morning with great table service by W Guerra for breakfast beverages. We spent the entire first day at the pool and took the complimentary hotel shuttle to and from Six Flags Fiesta Texas the following day, then back to cool off at the pool again after the 100+ heat all day. The kids enjoyed s'mores by the pool and a new movie on the lawn each night. It was a great low-maintenance weekend!

Room Tip: There are no adjoining rooms but ask for adjoining balconies if you have a large group.
See more room tips
  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank RoundRockrunning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraAplin, Public Relations Manager at La Cantera Resort & Spa, responded to this review, 9 August 2011
Dear RoundRockrunning,

Thank you for sharing your story with us! We were so happy to hear that you had such a great time, and that the little details like a mini fridge delivered to your room and the complimentary shuttle service to Fiesta Texas made it that much easier for your family to enjoy themselves!

With the heat wave that we have experienced this summer, the Lost Quarry Pools have become an oasis for many of our guests, and we are glad that you enjoyed your time there as well. Please come back to see us again soon, as we would love to welcome you back! Have a great summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntsville, Alabama
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 August 2011

We stayed at the property for a family getaway with teenagers. We booked a Casita, which for the considerable rate, should have been a little bit better. We were led to believe that our room opened to the pool, but in actuality, it did not. The room was spacious and the amenities were nice. However, with all the dirt and spiders in the room, housekeeping was not especially good. One day we had to call them to clean our room, as it had not been touched by 5 pm. I expected more for this type room.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank RR92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraAplin, Public Relations Manager at La Cantera Resort & Spa, responded to this review, 9 August 2011
Dear RR92,

Thank you for sharing your comments, as we view them as an opportunity to improve our guest service on every level. We were disheartened to hear that your stay did not absolutely exceed your expectations, as this is our ultimate goal. If possible, please email me your contact information at laura.aplin@westin.com so that we can address these issues directly.

Until then, enjoy the rest of your summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weslaco, Texas
1 review
Reviewed 3 August 2011

Had one of the best short vacation....special mention to Sally Butler at Brannon's for her good and kind service.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank djangelo127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Cantera Resort & Spa

Property: La Cantera Resort & Spa
Address: 16641 La Cantera Parkway, San Antonio, TX 78256-2401
Phone Number:
Region: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in San Antonio
#10 Spa Hotel in San Antonio
#15 Luxury Hotel in San Antonio
#20 Romantic Hotel in San Antonio
#41 Business Hotel in San Antonio
#51 Family Hotel in San Antonio
Price Range (Based on Average Rates): £££
Hotel Class:4 star — La Cantera Resort & Spa 4*
Number of rooms: 496
Official Description (provided by the hotel):
La Cantera Resort & Spa is a 550 acre hill country oasis atop one of the highest points in San Antonio and is centrally located to the finest attractions the city has to offer. Luxurious accommodations offer every amenity in addition to separate adult and family friendly pools, Loma de Vida Spa & Wellness and 36 holes of on-site championship golf. Less than a mile away with complimentary transportation are the Shops at La Cantera with a variety of luxury shopping and dining options, The Rim shopping center, and Six Flags Fiesta Texas. Additionally, SeaWorld, downtown San Antonio, the airport and hill country adventures like antiquing, and wine tours are 20 minutes away. ... more   less 
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Also Known As:
Westin La Cantera Hotel San Antonio
Westin Cantera Hotel
La Cantera San Antonio
Westin La Cantera Resort
Westin San Antonio
San Antonio Westin
The Westin La Cantera Resort San Antonio
La Cantera Resort & Spa San Antonio, Texas

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