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“Great Stay”

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La Cantera Resort & Spa
Ranked #24 of 355 Hotels in San Antonio
Certificate of Excellence
Austin, Texas
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great Stay”
Reviewed 21 June 2012

Our family and extended family made a brief one night stay at this property. There was 15 of us and we had 4 rooms. We were worried that our rooms may not be together but Kelly from the front desk really went out of her way to get our rooms together and make our stay more relaxing. The hotel was great for the kids and seemed clean and well staffed. I would not hesitate to return to this proberty again.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ckreeves99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at La Cantera Resort & Spa, responded to this review, 23 June 2012
We are so glad you and your family enjoyed your stay with us. It sounds like you should book a family reunion here soon! Thanks for your kind review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,016 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (343)
Date | Rating
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English first
San Antonio, Texas
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 21 June 2012

This resort is very large and is somewhat a maze to follow. It has beautiful views of the hill country and great views of fireworks at night from Fiesta Texas. The drinks at poolside are really great and they have an adult only hottub, which I think is the largest tub I've ever seen. The spa is nice, it is pretty small, and not very fancy but the service and the gals there are great. I had a massage by Stephy Ann, For somebody with tiny hands, she really worked out the stress, and she gave me wine after my massage! Great weekend getaway. I suggest the view of the pond area on the 5th floor.

Room Tip: Rooms on 5th floor are quiet and have a great view of the rolling hills.
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank travelguider20120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at La Cantera Resort & Spa, responded to this review, 22 June 2012
Thanks for your kind words. We hope you will return soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
681 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 289 helpful votes
Reviewed 20 June 2012

I would recommend this for either business or pleasure. I stayed here for two evening and the views are unparalleled. Sitting in the pool, watching the sunset over the Texas hills is one of the most beautiful sights I have seen in my life. The rooms was quiet and comfortable, the bed is truly heavenly. From check in to check out all of the staff was helpful and kind.

The pool and grounds were kept up very well and large enough that you did not feel as though you were fighting for a seat, and the evenings I was there the hotel was sold out. This would be great for families, as the pool was very kid friendly and even had a kids club.

I will for sure return to this property. The views alone put any hotel on the riverwalk to shame, if in the San Antonio area this is a must stay.

  • Stayed June 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank DaisyDot24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at La Cantera Resort & Spa, responded to this review, 22 June 2012
We are so happy that you enjoyed your stay and look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 June 2012 via mobile

This was our second time staying at the resort, the first time we stayed we had a couple of problems that were resolved by the staff, but it still impacted our stay. We gave them a second try this past weekend, and we had a wonderful stay without any problems. The service was quick and efficient, the food was wonderful, and the room was quiet and comfortable.

Stayed January 2012, travelled as a couple
Helpful?
Thank 4PeteSakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at La Cantera Resort & Spa, responded to this review, 27 June 2012
We are delighted to hear that your stay exceeded your expectations. Please come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 June 2012 via mobile

I do not know how this hotel was rated with only four stars.. It is way beyond five stars and should be listed as such. I especially want to thank Adrianna Rodriguez for her excellent service on pool side. She did such a great job on day one, we asked for her again on day 2. We were not in her "section" but the manager aloud her to serve us... YIPEE!!! I am a flight attendant and I give excellent service, this is the kind of first class treatment that makes me wonder why this hotel is not listed as five star. From the beginning of my stay till the end this hotel went above and beyond to accommodate and treat me like a first class passenger... Thanks again Adrianna!!!

Stayed June 2012, travelled with family
Helpful?
1 Thank JanetDELTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_La_Cantera, General Manager at La Cantera Resort & Spa, responded to this review, 19 June 2012
It is so great to hear that we exceeded your expectations. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gilbert, Arizona
Level Contributor
49 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 16 June 2012

After Memorial Day, my daughter, three little grandkids, & I (grandma) stayed a few days at the Westin La Cantara. From the minute we unloaded the luggage, to the minute we uploaded the car for the return home, our stay was "Super Service" all the way. --I had to do a double-take on the friendliness of the valet. --Borgie Rivera, at check-in, was exceptional. He took into consideration our three little kids (ages 5, 3, & 6mos) and suggested a room close to the pool and parking. --At poolside, I've never had a waiter say, "It's on the house", when I reminded him that I needed to sign a ticket for my 7UP. I guess there is a first time for everything! --Breakfast, lunch, and dinner continued to surprise us with the exceptional service. My 3 yr old grandson wasn't feeling very well and the only thing he wanted to eat for dinner was a waffle. The waiter kindly explained that waffles were not offered at that time. We were OK with moving on to a grilled cheese sandwich. However, the Chief happened to be walking by, overheard the conversation, and assured our little guy that waffles were coming right up. That was service beyond expectation!!!

And there is more....my little 5 yr old granddaughter was trying out her gymnastics moves in the pool. She flipped off the side of the pool, banged her head, and sustained a gash that required a trip to the emergency room. Security staff could not have been more helpful in calming the situation. Later in the evening, we received a call from management asking if all was well. (Skeptics may conclude that they were only being nice to avoid legal action -- that was not the case; the accident was entirely our fault and their compassion was sincerely genuine).

The pool(s) and garden areas cater to a variety of guests; from a baby pool to an adult only pool. --The little nature hiking trail was exciting for our little kids. -- The Kids Club was so much fun our 5 yr old told her mom, "Mommy, this is just for kids".

My husband and I travel quite a bit and have stayed at many 5 star resorts. I can honestly tell you, in comparison, the service we received at the Westin was unequalled by any place we have previously stayed.

Thank you Westin for a lovely stay. (Note: for confirmation, the reservation was under the name of my son-in-law: C. Stuckey, room 3358).

Room Tip: Let check-in know what you would like; they will try to fit your needs.
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  • Stayed May 2012, travelled with family
    • Value
    • Location
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Helpful?
2 Thank joloughlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_La_Cantera, General Manager at La Cantera Resort & Spa, responded to this review, 19 June 2012
We truly appreciate your kind words and are glad your grandchildren had fun, injuries and all! Please come back again soon.
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Houston, Texas
Level Contributor
122 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 15 June 2012

My first visit to the Westin La Cantera came with MANY rave reviews from friends and colleagues who have visited before. Luckily, I was NOT disappointed! The hotel is beautiful, and the location atop the hills make it EXTRAordinary! Let's face it. It's summer in Texas. It's hot, folks. But one of the amazing benefits of the hotel, is it's location in the hills. There was actually breezes to cool you! (this was a welcomed escape from the sauna that is my home in Houston!)

In addition, the restaurants all put out really good food! I'm always hesitant at large hotels, but these guys do it well.

Only glitch I had was in room location. Recommendation: be persistent. Really try to push for a room that makes best use of this location in the hills. I don't recommend the room in the back of the hotel on the ground floor, overlooking the golf Cart storage, which I had ("there were too many late check-outs today to give you a better room"). Ugh!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Olent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_La_Cantera, General Manager at La Cantera Resort & Spa, responded to this review, 19 June 2012
Thank you for the nice review. We hope to see you here again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Cantera Resort & Spa

Property: La Cantera Resort & Spa
Address: 16641 La Cantera Parkway, San Antonio, TX 78256-2401
Phone Number:
Region: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in San Antonio
#10 Spa Hotel in San Antonio
#15 Luxury Hotel in San Antonio
#20 Romantic Hotel in San Antonio
#41 Business Hotel in San Antonio
#51 Family Hotel in San Antonio
Price Range (Based on Average Rates): £££
Hotel Class:4 star — La Cantera Resort & Spa 4*
Number of rooms: 496
Official Description (provided by the hotel):
La Cantera Resort & Spa is a 550 acre hill country oasis atop one of the highest points in San Antonio and is centrally located to the finest attractions the city has to offer. Luxurious accommodations offer every amenity in addition to separate adult and family friendly pools, Loma de Vida Spa & Wellness and 36 holes of on-site championship golf. Less than a mile away with complimentary transportation are the Shops at La Cantera with a variety of luxury shopping and dining options, The Rim shopping center, and Six Flags Fiesta Texas. Additionally, SeaWorld, downtown San Antonio, the airport and hill country adventures like antiquing, and wine tours are 20 minutes away. ... more   less 
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Also Known As:
Westin La Cantera Hotel San Antonio
Westin Cantera Hotel
La Cantera San Antonio
Westin La Cantera Resort
Westin San Antonio
San Antonio Westin
The Westin La Cantera Resort San Antonio
La Cantera Resort & Spa San Antonio, Texas

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