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La Cantera Resort & Spa
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Reviews (3,610)
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2,118
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128
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2,396 - 2,401 of 3,610 reviews
Reviewed 1 August 2014 via mobile

Beautiful resort with great rooms & beautiful grounds. We had a deluxe double room that was very roomy and a balcony with hill views including beautiful golf course views. The view was gorgeous & grounds beautifully manicured. The hotel lobby was very nice as well s the pools. We also loved the nightly s'mores that you make yourself in wood burning pit, poolside.

Stayed: July 2014, travelled with family
Thank CroatianChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yborrego, Public Relations Manager at La Cantera Resort & Spa, responded to this reviewResponded 5 August 2014

Thank you for your wonderful 5 star review of your recent stay at La Cantera Hill Country Resort. I am so glad to hear that you enjoyed our nightly s'mores activity and the view of the Texas Hill Country from your balcony. I hope to welcome you back very soon as a return guest to our property.

Yolanda Borrego, Reputation Manager
210-558-2263
yborrego@destinationhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

WOW ! Beautiful resort! We were welcomed after a long Friday afternoon drive in traffic. They not only showed us our room but told us about the 24 hour adult pool and spa. It was fabulous! Drinks were brought pool side and the service was excellent. Rooms were spotless and bed was comfortable. Mini bar was a plus..snacks and drinks on hand. We ventured out to the river walk the next day... valet was quick and greeted us by name. We ordered room service later that night and the food from the pool side grill was great. Housekeeping was very friendly and cleaned our room beyond our expectations. Yes there were kids and families but its a family resort... every employee had a smile and greeted us. Our stay was a weekend get away for two and so worth it! Excellent views and customer service!! Great stay!! Thank you!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Garcia2011143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yborrego, Public Relations Manager at La Cantera Resort & Spa, responded to this reviewResponded 5 August 2014

I appreciate the 5 star review and amazing comments about your recent stay at La Cantera Hill Country Resort! I was especially thrilled to read your glowing comments about our wonderful staff. We are humbled by the amazing people that make this property memorable.

Thank you again and we hope to welcome you back as a return guest soon.

Yolanda Borrego, Reputation Manager
210-558-2263
yborrego@destinationhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014 via mobile

the room was wonderful.. double sinks, bathtub with shower, and also another connecting shower. definitely a family hotel though, really geared to the proximity to fiesta Texas.

MY BIGGEST GRIPE: How can you have 6 pools, an none of them are over 4 feet deep?!?!?!?

Stayed: July 2014
Thank NAmbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yborrego, Public Relations Manager at La Cantera Resort & Spa, responded to this reviewResponded 5 August 2014

Thank you for taking the time to post a review of your recent stay at our property. I hope you will be able to visit our resort once again following our upcoming transformation project to experience the many enhancements, including the resort pools, first hand.

Yolanda Borrego, Reputation Manager
210-558-2263
yborrego@destinationhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

We have stayed at this hotel two times before over 10 yrs ago. It was fantastic! This time..not so much! For starters- I reserved a room with two queen beds..we were booked into a room with 2 double beds, no fridge..the bathroom had pee in the toilet and the beds were made with WOOL BLANKETS ON TOP OF THE SHEETS!!! It's 105 degrees outside and the beds are made like its winter! Second- the bathtub faucet does not shut off, and the light fixture by the bed is broken on the left side. Beyond disappointing. The room isn't worth 150$ a night! Must less 300$! Next, went down to have breakfast on the first morning at the little coffee shop...the 'chef' had NO GLOVES ON and was wiping his nose and handling the food!!! UTTERLY REPULSIVE!!! Weston wouldn't put up with this for 3 seconds!! This place is a disaster. No wonder Weston unloaded it. It is now 10:51 pm...I orderd a bowl of cereal through room service at 9:50..cereal still not here. Will never stay here again. Really unfortunate, use to love this place!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank AshleyBucco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yborrego, Public Relations Manager at La Cantera Resort & Spa, responded to this reviewResponded 31 July 2014

Dear Ashley,

I would like to thank you for your repeat business and apologize for your experience. The details that you described are not our standard and I welcome the opportunity to speak with you directly and personally apologize. My contact information is listed below. I hope you will allow us the opportunity to earn your trust and valued business back.

Sincerely,

Yolanda Borrego, Reputation Manager
210-558-2263
yborrego@destinationhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014 via mobile

Don't waste your money. This should be a fabulous place to stay but, the room was not clean, service was poor and way overpriced. It is in a perect location for shopping but grounds are not that well cared for and rooms need updating.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank westexasnurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yborrego, Public Relations Manager at La Cantera Resort & Spa, responded to this reviewResponded 31 July 2014

Thank you for taking the time to post feedback about your recent stay at our property. We strive to provide a memorable and enjoyable stay at our property and it is clear that this is not what you experienced. Your review has been shared with our resort leadership for review and I welcome the opportunity to speak with you in more detail to learn how we can earn a repeat visit from you.

As you may have heard, we are planning an extensive transformation that will be starting later this year that will enhance almost every part of the property. I hope you will allow us the opportunity to welcome you back so that you can experience the resort's transformation first hand.

Sincerely,

Yolanda Borrego, Reputation Manager
210-558-2263
yborrego@destinationhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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