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“Overcharged my CC and Ice Machines were not working in July”

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Howard Johnson Inn and Suites Central San Antonio
Ranked #168 of 357 Hotels in San Antonio
Reviewed 13 July 2011

We didn't like the fact that none of the ice machines were working in the middle of July. We had ice chest that we wanted to fill to cut down of the cost of buying beverages. We paid cash for our room once we arrived but the hotel still charged my credit card for the full amount too.

  • Stayed: July 2011, travelled with family
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Thank April B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, Director of Sales at Howard Johnson Inn and Suites Central San Antonio, responded to this reviewResponded 31 October 2011

We are sorry that you experienced some problems at our hotel. We are trying to improve everyday. The credit card was auth. and when you pay cash at the end of your stay it will be reversed back into your account. Keep in mind that this may take up 24 to 48 hours depending on the your card. The ice machines were working we have a sign posted for ice bucket use only. We assure you that this types of probems do not happen all the time. Please come back and see us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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461 - 467 of 517 reviews

Reviewed 7 July 2011

My family and I enjoyed our stay here. The room was big and spacious. Everything in the room worked well ( hair dryer, tv, internet, ac, microwave, refrig., etc). The pool was clean, and the hot tub was relaxing. The service was great!! Everyone was very hepful with directions to our many places to visit. It was more than expected for the price.

Room Tip: We were downstairs in room 135, which was close to the pool, front office, vending machines, and we...
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  • Stayed: July 2011, travelled with family
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1  Thank SparkleatMidnight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2011

This my second time staying at this hotel and each time was great. All the staff are kind and helpful, the rooms are clean, when ever you call for something they are there. And the breakfast is spectacular. All of this for a great price.

  • Stayed: June 2011, travelled with family
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1  Thank Shevonia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2011

We got a great deal by booking through this hotel's website. It was cheaper than all the other famous ones. We enjoyed our stay. The pool was right off our suite and the hotel
location was very convenient. Natural Bridge Caverns and the Wildlife Ranch were within 25 minutes drive. The staff were very friendly and the hotel was family oriented which was very convenient for us. There is a supertarget nearby and plenty of shops and restaurants. The only downside was that the breakfast did not include a lot of varieties and fruits as it was advertised in the hotel description. I got my fruits on our third day after having to ask more than twice. We would definitly stay there again.

  • Stayed: June 2011, travelled with family
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1  Thank mariana48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2011

The room was very large and cleen even tho a bit older. The staff was always ready too help with directions or any information they could access. Bed made and cleen room every day when we returned and plenty of towels. Working microwave and fridge as well as an alarm clock set with the corect time. The grounds were kept cleen and the pool was in excelent condition(we enjoyed this also). The breakfast was a little short but not promised at all. Very good experence and will use this motel again. THANKS HOJO!!

  • Stayed: June 2011, travelled as a couple
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1  Thank harleydog53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2011

I told the supervisor I would be writing a poor review of this hotel but he didn't seem to care, so here we go. We found broken glass in the parking lot from a windshield or a side window of a car. We parked in front were there was plenty of lighting. The side and rear gates were chained and locked and the surrounding area did not look safe. The biggest problem my family encountered was taking cold showers for three days. The rooms on my side of the hotel had no hot water and I was one many complaining. We would have left but the room was prepaid and I believed the staff when they told me that the problem would be resolved. Stupid me. The cleaning staff only turns the bed but does not clean or vacuum. San Antonio is a beautiful and wonderful city but your trip could be ruined because of an experience like ours.

  • Stayed: June 2011, travelled with family
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1  Thank GJLII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2011

The hotel was better than I expected after reading some of the reviews. The staff was very friendly and helpful. The room was very spacious. We had a fridge and a microwave, which was great. The room was very clean. Our bed was made everyday and we always had fresh towels. The pool area is very nice and relaxing. The location was good and you CAN'T beat the price!

  • Stayed: June 2011, travelled as a couple
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1  Thank pipercub2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Howard Johnson Inn and Suites Central San Antonio

Address: 6901 W Interstate 10, San Antonio, TX 78213-3989
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #168 of 357 Hotels in San Antonio
Price Range: £39 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Howard Johnson Inn and Suites Central San Antonio 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
The Howard Johnson- Suites by Wyndham offers their guests large, spacious suites that are designed to bring Comfort to any kind of traveler. Rooms are equipped with the following amenities: Microwave, Mini Fridge, coffee maker, iron/ironing board, hair dryer and room safe in every room. We serve a hot breakfast every morning. Complimentary High Speed Wireless & Wired internet access. Fitness and Business Center and guest laundry room available On site.Conveniently located off of Interstate 10 West near Loop 410, just minutes from all of San Antonio's favorite attractions including the Alamo, downtown Fine Dining, the famous River Walk, La Cantera Mall, Six Flags Fiesta Texas, Sea World, South Texas Medical Center, The University of Texas, The University of the Incarnate Word and much more. Every Suite faces a tropical inner Courtyard view overlooking a Sparkling Swimming Pool and Heated Hotub. Four guest entry doors are secured by guest room key access. Choose The Howard Johnson Suites by Wyndham for a great stay at a quality price. As part of the Wyndham Hotel Group, Rewards members are always welcome! Don't forget to provide us with your Wyndham Rewards Number to get your points! Go HOJO & Go Happy!! ... more   less 
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Also Known As:
Howard Johnson Inn & Suites San Antonio / Balcones Heights Hotel San Antonio
Howard Johnson Inn And Suites San Antonio / Balcones Heights
Howard Johnson San Antonio
San Antonio Howard Johnson
Howard Johnson Balcones Heights
Howard Johnson Inn And Suites Central San Antonio Texas

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