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“Will stay here again!” 5 of 5 bubbles
Review of Hyatt Place San Antonio Northwest

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Hyatt Place San Antonio Northwest
Ranked #73 of 353 Hotels in San Antonio
Certificate of Excellence
Corpus Christi, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Will stay here again!”
5 of 5 bubbles Reviewed 18 November 2010

We loved staying here. The staff was friendly and helpful. They didn't waste money on making the lobby extravagant. It was cozy with nice seating areas and you can buy baked goods, salads and sandwiches right next to the check in counter if you get in late. The hotel room was decorated trendy and was very appealing. The room was large which made it easy to spread out and relax, especially when our teenage girls started to get ready for their concert. Nice BIG flat screen TV. In a great part of town with good restaurants and shopping. Breakfast was good too.

  • Stayed November 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank petronurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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365 reviews from our community

Traveller rating
    191
    92
    44
    27
    11
See reviews for
143
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95
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Seattle, Washington
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 3 November 2010

My wife and I are Software Consultants so we always choose hotels with Internet connectivity. We booked this hotel for two nights. There was partial connectivity first night. When I called the front desk they forward my call to a dysfunctional telephone support center which after half an hour of time wasting on the phone tells me that a router in the hotel went bad and will be replaced tomorrow (case# 3959374). next day afternoon, still no Internet. Wanted to talk to manager but he took off early at 4:30pm. No one can help.
They were abuzz and apologetic next morning as we checked out but I do not think they cared enough to fix the problem on time.

Pros
Decent location
Ok size rooms

Cons
Water is odd - cannot wash soap off your hands. You think they'd condition the water
Week old fruits at breakfast - at the verge of going bad
If something goes wrong after hours - manager is not reachable
Completely Internet illiterate. No guest had wireless access during the second day and staff did not even know or could verify

  • Stayed November 2010, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank deMagneto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dallas
1 review
5 of 5 bubbles Reviewed 8 October 2010

The customer service at this hotel is absolutely amazing. The employee's all work together to maintain a friendly, clean, family-like atmosphere. They offer a full service menu 24 hours a day. The beds are wonderful and the housekeeping staff is top notch. I recommend this hotel to anyone staying in the San Antonio area.

  • Stayed August 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dreemedayze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, CO
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 23 September 2010

this is the 2nd time I stay here and I really have nothing bad to say about it - typical Hyatt Place with a great front desk staff that is friendly from the moment you walk into the lobby - You will always get a 'hello' and 'goodbye' from the staff as you walk by the desk

Hope to have the need to return to San Antonio because I know my hotel choice will be easy.

  • Stayed September 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JaimeInDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 24 August 2010

OK, I hit this place pretty hard last time for not being completely finished and details not being taken care of in their remodel of this old AmeriSuites into the new Hyatt Place. Most of that has been taken care of. The hallway is clean and the room I had this time was clean and well appointed. This room actually had a very nice, although not new, tub nad new floor tile in the bath. The A/C was still noisy and was controlled by the switch on the unit not on the wall. That is very outdated these days.

The check in was OK but Hyatt never seems to be 'ready' for me when I check in. All the Hilton brands are right on top and can hand you the key almost as soon as you walk up. Hyatt always seems to have to get logged on and look you up then sign you up and finally give you the key. Their check-in kiosks at the front door never seem to be working.

The staff here was nice and tried to be as helpful as they could.

I was staying here to take advantage of the location for the summer music series at the County Line BBQ which is just out the front door.

At breakfast it was a mad house with a bunch of kids and the staff could not keep up with the demands. they ran out of several items both mornings I was there. It's pretty bad when you run out of coffee. The quality of the free breakfast items is slipping at all the Hyatt Places I've stayed at recently and this one was no different. They are definately scraping the melon as close to the rine as possible. That must be to try and push you toward ordering something off the menu. Fruit, yogurt, coffee, juice and milk is fine most mornings but DON"T run out of coffee.

The beds haven't changed and are actually very comfortable. Good water pressure and plenty hot. Clean overall from what I saw and the location felt reasonably safe and well lit.

Overall improved in fit and finish but slipped in service and accomodations as far as breakfast.

  • Stayed July 2010, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank intrepid_cat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
1 review
3 of 5 bubbles Reviewed 11 August 2010

This hotel lobby is perfect, but the bathroom in the rooms can use some updating. The maid service is not the greatest. My family and I stayed there for 4 days, our bathroom was never cleaned, the rug was never vacuumed and some of our fresh towels and washcloths were stained. The only reason we know the bathroom and floors weren't cleaned because there were some little pieces of paper on the floor that remained there for the whole vacation, soap residue was still in the tub and there were a few spots on the bathroom floor from where my son dropped something that stayed there until we called to have someone come and clean...We were also afraid to ask for new towels and washcloth as we received some that looked like they weren't cleaned.
The pool was great although it the tiles along the edges need to be scrubbed.

  • Stayed August 2010, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank shorty1840
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 10 August 2010

The location was great on a main highway easy on and easy off. Near many restaurants and malls. They lobby was really nice and continental breakfast was great and the staff for both were greta and helpful. The rooms were really nice minus the bathroom.

They updated the rooms with access to all the latest wired options but the bathrooms
were from the 70-80's. Small not updated.

But the biggest problem was cleanliness- They never vaccumed the carpet (we were there 4 nights and 5 days). The towels didn't look clean and we had to request them several times (there were 4 adults and a 4-year old). They never washed out the tube unless requested.

There was a nice size pool but all around the inside tile at the water line there was dirt. The pool needed to be scrubbed down. Towels weren't left outside so guest had to keep requesting them.

Note, we had a 2nd. room for my son-wife and a 5 year old and they hadn't cleaned there
carpet or tube as well.

  • Stayed August 2010, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank adapts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place San Antonio Northwest

Property: Hyatt Place San Antonio Northwest
Address: 4303 Hyatt Place Dr, San Antonio, TX 78230-3134
Phone Number:
Region: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#59 Business Hotel in San Antonio
#61 Family Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place San Antonio Northwest 3*
Number of rooms: 126
Official Description (provided by the hotel):
Experience the difference true luxury makes at Hyatt Place San Antonio Northwest/Medical Center. Located off Interstate 10 on San Antonio's northwest side, our hotel is centrally located near many popular attractions, company headquarters, medical centers, and the University of Texas. Additionally, the airport and the famous downtown area are just a few minutes away. Whether you are looking for a place to vacation with the family, attend an event, or conduct a business meeting, our staff is here to ensure we always exceed your expectations. Luxury Guest Rooms Hyatt Place San Antonio Northwest/Medical Center is dedicated to providing each of our guests personalized service and spacious guest rooms to ensure you have the best experience possible. We offer excellent amenities, perfect for families, vacationers, and business professionals. Enjoy our complimentary breakfast, outside pool, complimentary parking, and 24/7 fitness center. Business Accommodations in San Antonio Our staff caters to business and medical center professionals by providing business amenities to ensure your stay is productive and relaxing. Our professional guests enjoy amenities such as: •Free High-Speed Wi-Fi •Complimentary Shuttle Service (3 Mile Radius) •Separate Workspace in Guest Room •Access to Copy/Fax Machine •On-site Meeting Rooms ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hyatt Hotels Corporation, Odigeo, Travel Republic (UK) and Hotels.com so you can book your Hyatt Place San Antonio Northwest reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place San Antonio Northwest Hotel San Antonio
Hyatt Place San Antonio Northwest Texas

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