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“The best service I could ever ask for!”

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Staybridge Suites San Antonio NW Medical Center
Ranked #102 of 354 Hotels in San Antonio
Certificate of Excellence
1 review
“The best service I could ever ask for!”
Reviewed 31 July 2014 via mobile

My family of 9, 6 adults 3 kids, were patrons of this excellent establishment for a few days. From checking in to checking out, we were more than %100 satisfied! The room was clean and furnished with everything we needed to keep each individual in our family happy, the coffee was superb, the breakfast was over the top (Ms.Rosa in the cafe is great BTW), poolside bbq and basketball was great family time memories and the staff was super courteous. The location of the hotel was just a 15 minute drive from all the attractions... we could not have asked for a better trip! This was my 1st time staying at this brand of hotel but it will for sure not be my last. Thank you so much!

Stayed July 2014, travelled with family
Helpful?
Thank Tee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielFOM28, Front Office Manager at Staybridge Suites San Antonio NW Medical Center, responded to this review, 4 August 2014
Dear Tee H ,
We very much appreciate your comments regarding your stay at the Staybridge Suites NW-Medical Center. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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156 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
1 review
Reviewed 12 July 2014

The staff was very unfriendly. I booked a standard suite but was given a studio suite. I was told that when you book with a third-party site you are booked into the first available room. I asked two different front desk employees. Both were unbelievably rude. When asked for extra sheets for the pull out sofa I was told that apparently I didn't look close enough.
Breakfast was good but the employees stood around talking and picking the food out of the bowls with their fingers. Then decided it was ok to keep putting their fingers back in the bowls.
The pool is tiny. We took our eight year old to swim and could barely swim around with the other 5 kids in the pool. No towels were in the bins either. Had to walk in to get more and were told how rude we were to do that.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sammyshark03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielFOM28, Front Office Manager at Staybridge Suites San Antonio NW Medical Center, responded to this review, 14 July 2014
Dear Sammy Shark03 , I want to thank you for contacting us and informing us on your unfortunate experience here at the Staybridge Suites NW Colonnade. Please accept our sincerest apologies that your stay was less than satisfactory. We take any issue brought to by our loyal guest very seriously and we will work to rectify these with each Department Head. Again please accept our sincere apology.
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Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 June 2014 via mobile

We had an excellent stay at this hotel for our family vacation this past weekend. My husband, Mom, 2 children and I had a wonderful 3 night stay at this hotel! The staff is VERY nice! Especially Daniel, he is awesome! We had a 2 bedroom 2 bathroom with sofa sleeper, kitchenette, 1 queen in one room and two double beds in the other. The room was spacious, homie and clean. There is a free laundry and breakfast was good. We had all of the convenience of home and were treated like family. I felt really special! They definitely made me feel like a priority member! I highly recommend this hotel for family vacations. We were close to Sea World, the Alamo and the River walk. My husband and I were able to capture romance on the River walk, my Mom was able to relax and the kids were able to have a lot of fun. If it weren't for this comfortable, family environment we were in those things would not be possible.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HisBabyJohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielFOM28, Manager at Staybridge Suites San Antonio NW Medical Center, responded to this review, 30 June 2014
Dear HisBabyJohnson, We are pleased that you and your family enjoyed your stay with us and in San Antonio. We strive to create a positive experience for our guest and your feedback will be shared in our monthly property meeting. We appreciate the kind words and look forward to your return.
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Saint Louis, Missouri
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 2 June 2014

Stayed here with my whole family. All the things my family loves is here. The rooms are comfortable and having the kitchenette we were able to have a few meals inside the room. The food was great! We had breakfast every morning and Tuesday-Thursday we had a small buffet dinner that was plenty for us. We used the heated pool a few times and the basketball court too. We had one service mishap and the front desk went out of their way to correct it and compensate us. It is right off the highway so it made our traveling around town easy (about 10-15 minutes away from most attractions). Although the area the hotel is in is a busy suburban area (which is nice because there are plenty of restaurants/shopping nearby) the room and grounds were nice and tranquil

Room Tip: Try the third floor, away from the middle (the middle is where the elevator and main stairs are).
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TimmyTwoTone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielFOM28, Front Office Manager at Staybridge Suites San Antonio NW Medical Center, responded to this review, 9 June 2014
Dear TimmyTwoTone, We're glad you had a good stay and appreciate the positive review. We strive very hard to provide a quality product. We want all our guest to feel at home. I'm glad the minor mishap was resolved to your satisfaction. The staff here genuinely cares about the service and cleanliness of the hotel so we appreciate you acknowledging our hard work is paying off. We hope you consider us for your next trip to San Antonio. Again, thank you for your positive feedback.
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Houston, United States
Level Contributor
123 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 28 May 2014

We stayed at the StayBridge Suites San Antonio near the Medical Center when visiting a special doctor in the Medical Center, and found the hotel to be clean, comfortable and very nice staff. The entire hotel appears new (recent upgrade), and the free breakfast is wonderful. The suite was fantastic, with a full equipped kitchen and full-size refrigerator. The StayBridge is very convenient to the many wonderful restaurants along I-10 and some special locally owned ones like Aldo's at Wurzbach and Fredericksburg and Millano's at Wurzbach at Lockhill Selma, and it's a short drive to Six Flags Fiesta Texas. I highly recommend the StayBridge.

Room Tip: The 2 bedroom suite we had was toward the back of the hotel, and it was very quiet.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Jack A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielFOM28, Front Office Manager at Staybridge Suites San Antonio NW Medical Center, responded to this review, 30 May 2014
Dear Kimi7997, Thank you for taking the time to review our hotel . We apologize for the noise associated with the stairway entrance and we will take this into consideration for future guest. I will be sure to inform the F&B staff on how much you enjoyed their breakfast set up. Thank you again, and we look forward to having you stay with us on your next visit to San Antonio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Tx
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 May 2014 via mobile

It is a nice room. We got the room by the elevator and stairs. It sounds like someone is jumping up and down. If you ever resided in an apartment...just think of the upstairs neighbor jumping rope. Lol.

Pool is small. But clean. Breakfast is well kept. They were on top of things and kept everything fresh and filled. Fresh Coffee all the time. They have a dvd library and games you can checkout.

Laundry soap is $2 each.

Many places to eat close by and a small HEB grocery store , too.

Stayed May 2014, travelled with family
Helpful?
Thank kimi7997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielFOM28, Front Office Manager at Staybridge Suites San Antonio NW Medical Center, responded to this review, 9 June 2014
Dear kimi7997, I would like to extend my apologies regarding the location of your room. I can empathize with this situation living in an apartment complex myself. We encourage our guest to let us know when they are experiencing issues with their rooms and/or noise level. We also encourage our guest to submit their specific request when making their reservations such as "Away from Elevator: or "Quiet Room Please". The staff reads guest request on a daily basis and on your designated day of arrival. Although request are honored on a first come serve basis the staff does everything possible to honor these type of request. A helpful hint in the hotel world is to call ahead and ask a favor of the clerk to do their best to honor their request. A friendly call is always a nice touch on attempting to obtain your request. We Thank you for taking the time to review our hotel and hope to see you again.
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Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 15 March 2014 via mobile

This was our first stay at a hotel in San Antonio. We usually stay with family but we had lots of cousins with us. Here's what you need to know:

1. Service: super friendly and helpful. Preprinted driving maps to parks, free DVD rental.

2.Great amenities: free parking, breakfast and laundry. Full, well-furnished kitchen. Clean, recently renovated rooms.

3. Location: right off freeway just minutes from shopping and amusement parks, but still nice and quiet.

4. Price: fabulous for such comfy accommodations. 8 of us stayed in a very large 2 bed/2 bath suite for 5 nights for $800.

You can do much worse. We'll stay here again.

Stayed March 2014
Helpful?
4 Thank Arshelby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielFOM28, Front Office Manager at Staybridge Suites San Antonio NW Medical Center, responded to this review, 16 March 2014
Dear Arshellby, Thank you for choosing our hotel during your stay. We are happy to hear how wonderful your stay was and that your whole family was able to enjoy our amenities. We look forward to having you back with us the next time you visit San Antonio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites San Antonio NW Medical Center

Property: Staybridge Suites San Antonio NW Medical Center
Address: 4320 Spectrum One, San Antonio, TX 78230-3198
Phone Number:
Region: United States > Texas > San Antonio > Northwest Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#58 Family Hotel in San Antonio
#69 Business Hotel in San Antonio
#75 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): £
Hotel Class:3 star — Staybridge Suites San Antonio NW Medical Center 3*
Number of rooms: 118
Official Description (provided by the hotel):
The Staybridge Suites Northwest Medical Center offers guests a pleasant atmosphere, accessible location, and many of the same comforts of home. Our 3-story, interior corridor hotel is ideally located next door to the San Antonio Medical Center, at Interstate 10 West/Wurzbach, which provides easy access to the South Texas Medical Center, Six Flags Fiesta Texas, Shops at La Cantera, and a quick drive to our famous Alamo, and River Walk. We are also only located 12 miles (20 minutes) from the San Antonio International Airport (SAT) and located conveniently to top companies like USAA, UTSA, Aviat Netowrks and Toyota. Also, conveniently located to Methodist Hopital, UT Health Science Center and University Hospital as well Christus Health to name a few. We have studio, 1 bedroom, and 2 bedroom suites, each with full kitchens that are sure to meet the needs of any traveler, whether it be for a night, a week or longer. Pets are also welcome at a minimal fee. During your stay, we invite you to take advantage of our well-equipped fitness center and free laundry services. A refreshing outdoor pool, sports court and BBQ pavilion are also provided for your recreation. For some extra curricular fun we are just minutes from Top Golf and the RIM Shopping Center. Each morning, be sure to visit our hotel s complimentary hot breakfast buffet, and in the evening, join us in our community great room for complimentary beverages and hors d'oeuvres Tuesday - Thursday. We also have wireless Internet throughout the hotel, free of charge. As you plan your trip, we encourage you to explore our excellent rates and make your reservation today. ... more   less 
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Also Known As:
Staybridge Suites San Antonio Nw-Colonnade Hotel San Antonio
San Antonio Staybridge Suites
Staybridge Suites San Antonio NW Medical Center Texas

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