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“It started with a bang” 2 of 5 bubbles
Review of Quality Suites

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Quality Suites
Ranked #211 of 353 Hotels in San Antonio
ltown
1 review
“It started with a bang”
2 of 5 bubbles Reviewed 15 March 2011

Explosive & smoking TV was the first no-no.
Sheets were not at all clean
Bathrooms are cramped
The room was extremely hot
The service was terrible and I was charged for four room and only booked two.
Oh and the "business center" is a single computer

  • Stayed March 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank klo101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfort683, Manager at Quality Suites, responded to this review, 17 March 2011
Right now we have the older TV's in the hotel and this one TV's tube had busted and caused a loud bang and let some smoke out. We replaced the TV ASAP and as the new General Manager of this hotel we are in the process of removing all the old TV and replacing them with 37" flat screen TV's.


Sincerely,


Lonnie Kim
general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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112 reviews from our community

Traveller rating
    38
    29
    14
    9
    22
See reviews for
47
24
3
17
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
El Paso, Texas
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 17 January 2011

Passing through and selected this hotel based on reviews. We found the room out dated and not very clean. Sink had several cracked which gave it a dirty appearance. Really didn't feel clean. Been on a road trip for over a month and this ranks as the worst yet. On a positive it had a great shower head and nice cold water with lemons in the lobby.

  • Stayed January 2011
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Capetraveler96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mesquite, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 31 July 2010

We have visited San Antonio at least 5 times over the past 9 years and we usually stay in vacation homes, but this trip was so last minute we didn't have enough time to find one. This hotel was everything we could have asked for, other than not having a kitchen. The staff was extremely nice and helpful. I would definitely stay again if I had to!

  • Stayed July 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AWall33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
1 review
3 of 5 bubbles Reviewed 30 July 2010

We stayed here, found a coupon in the traveler discount magazine and got a room for a couple of nights. The staff was SO very friendly, the room was nice, but hotter on the 2nd floor than on the first floor. Also, the circulation in the suite wasn't that great. The kids slept in the sofa bed, and they were hot and not totally confortable while sleeping. This was because the only air being circulated in was from the other room, that was blocked off pretty good. As a result the bedroom was freezing, since we had it cranked up trying to cool off the kids. The big black Texas crickets were all over the pool, which we didn't expect, and it scared off the kids a little, definately make it harder for them to enjoy the pool. My 2 year old got a hold of the hotel pen and colored on the ottoman in the room, which really was just in the way and didn't really seem to go in the room. We had moved it out of the way when we arrived, because it was so out of place and just took up space, but she of course found it and wrote on it. We notifed the hotel, and I expected a cleaning charge, but not a full $150 to replace the ottoman. They said they don't really charge to clean it, but they charge to replace it. If we would have had room in the car, I would have taken the dumb thing with me, since I bought it, just on prinicpal! I was diappointed there wasn't another option for that, as it cost nearly as much to buy their in the way ottoman, as it did to stay for 2 nights.

  • Stayed July 2010, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank anne1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
1 review
4 of 5 bubbles Reviewed 22 March 2010

Comfortable and Clean Room. Friendly and helpful staff. Room was quiet and dark...so overslept and missed the free breakfast.

  • Stayed March 2010, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lazy_Beagles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louisiana
1 review
5 of 5 bubbles Reviewed 4 March 2010

The hotel was very clean and the staff were very friendly and accomodating. Anything we needed or asked for was taken care of immediately. I would definitely stay here again and would recommend it to others.

  • Stayed February 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank soosoola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TX
2 reviews
5 of 5 bubbles Reviewed 1 December 2009

I was very impressed from the moment I walked in the door. The staff was very friendly and my Mom had forgotten her glasses at home. I asked where we could find a "dollar store" to get some reading glasses, and Nancy went out of her way to find us a map and directions to the store that Mom likes best! The room was excellent as well. It had a living area that was seperate from the bedroom with a tv, microwave, and refrigerator. The bed put me to sleep immediately, so it had to be comfortable! The breakfast bar had waffles, fruit, yogurt, cereal, and assorted pastries; something for everyone.

  • Stayed November 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RestAssuredTx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Suites

Property: Quality Suites
Address: 6350 North Interstate 35, San Antonio, TX 78218-4403 (Formerly Comfort Suites San Antonio at Rittiman)
Phone Number:
Region: United States > Texas > San Antonio > Northeast San Antonio
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #211 of 353 Hotels in San Antonio
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Suites 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
QUALITY SUITES Located near the Spanish Governor's Palace and the Alamo, our Quality Suites(R) hotel in San Antonio gives you more for your hard-earned money. Our San Antonio hotel gives you easy access to other sites and activities like Fort Sam Houston and: Six Flags, Fiesta Texas, SeaWorld, San Antonio, Henry B. Gonzalez Convention Center, Splashtown, River Walk. Our San Antonio hotel caters to both vacationing tourists and business travelers alike with complimentary services and amenities such as: Free hot breakfast, seasonal outdoor pool, exercise room, business center, free weekday newspaper. Our 100 percent non-smoking guest rooms feature TVs, hair dryers, coffee makers, microwaves, fridges, irons and ironing boards. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. For those seeking to lighten their suitcases by doing laundry, we also offer guest laundry facilities. ... more   less 
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Also Known As:
Comfort Suites Near Fort Sam Hotel San Antonio
Comfort Suites San Antonio
San Antonio Comfort Suites
Quality Suites San Antonio, Texas

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